Email Guidelines for Customers

Mandatory Email Guidelines

We are not responsible for delays if you do not follow these guidelines.

1.	Multiple Email Addresses: If you choose our $49.99 service, please do NOT use multiple email addresses to place your order and submit payment. Remember, we deliver the $49.99 service by matching the customer's payment (PayPal) email address to the customer's ordering email address. If you already have a PayPal account, please complete our order form using the same email address that has "PRIMARY" status in your PayPal account. You can quickly change or add any email address to your PayPal account, and make that address your new PRIMARY for sending payments. Setting your PRIMARY PayPal email address is very simple: SIgn-in to your PayPal account and click on the "Profile" tab. Then, click on the "Email" link. If you have multiple email addresses attached to your PayPal account, you will see all of them in a list. (If you have only one email address attached to your PayPal account, it will be the "Primary" address by default.) You can make any email address "Primary" by selecting it and then clicking on the "Make Primary" button. That's it -- you're done. Simply use your PRIMARY PayPal email address to place your order on our Web site. When you complete our order form, we will receive an "Order Notification" email containing all of the specifications for your order. Similarly, when you submit payment, we will receive a "Payment Notification" email from your PRIMARY PayPal email address, and that is the email address to which we will email the paper(s).

2.	SPAM and Junk Mail: You must temporarily disable or turn off any Bulk Mail, SPAM, or Junk Mail filters so that you do not accidentally or unknowingly block or miss any of our emails. You must also check your bulk mail, spam mail, junk mail, and/or TRASH folders every few hours (just in case your email provider automatically re-directs our emails without your knowledge).
3.	Our Delivery Emails: You must constantly check for our delivery emails. The subject line of our main delivery email will be "EssayTown paper." The subject line of our free paper delivery email will be "FREE."
4.	Confirmation: Please do NOT email us to ask whether or not we have received your order or question. When you submit an order or ask a question, you will be automatically re-directed to a confirmation page. That confirmation page will clearly explain that we have received your order or question.
5.	Identification: Whenever you contact us regarding an order for which you have already paid, you MUST include your order number and/or payment receipt.
6.	Payment Receipt: Please do NOT send an email stating, "I have submitted payment." When you submit payment, we will receive a payment receipt from PayPal automatically. You will also receive a payment receipt from PayPal within minutes. There is no need to ask us if we received your payment, as the PayPal receipt confirms that we have received your payment.

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