Essay - Case Study (Management) Domino's Case Study 1. the Case Study...

Case Study (Management)

***** Case *****

1. The case study to be discussed focuses on one of the most painful human resources issues, and that is employee turnover and the way it manifests at Domino's Pizza. The company's turnover r*****e reached 158% in 1999. In ***** food industry, this turnover rate is not unusual, as ***** of 200% rate has *****en reg*****tered by other companies in this field. However, a complex set of measures needed to be taken. As a consequence, Domino's CEO started ***** focus on the company's human resources, by implementing certain strategies, like: improving store managers' workplace qual*****y, improving personnel selection, recruitment, and retention methods, or using financial incentives. The result of these strategies was a decreased turnover rate that reached 107%. The SWOT analysis ***** revealed the following: Strengths: good market position, good geographical coverage; Weaknesses: increased employee turnover, lack of ***** resources strategies, incorrect dividing of task among the company's *****s; Threats: strong competition, low employee retention rate; Opportunities: competitors facing ***** same problems with their employees, but h*****ling them in a more defective manner, implement*****g new strategies regarding personnel and company culture.

2. The main problem identified in this case study is bad *****, or defective human resources management. Th***** led to increased employee turnover, which also caused many other negative issues.

3. ***** ***** stated above is consisted of several negative aspects. *****e most important ***** them is the fact that ***** managers were not selected and tested properly. In addition ***** this, store ***** were ***** receiving any help in track*****g their best ***** worst performers, their work ***** not eased through computerized systems, they did not benefit from training programs that would have helped ***** to improve their work at ***** time and to, therefore, contribute to the company's success.

********** factor that can be considered responsible for the problems ***** ***** increased ***** turnover is the lack of adequate personnel strategies. It seems ***** human ***** management has been defective at *****, *****'s importance ***** not been taken enough into consideration, ***** the human resources strategy has not been aligned with he company's general *****, since "human resources management alignment means to integrate decisions about people with decisions about t***** results an org*****ization is trying to obtain" (U.S. OPM, 1999).

4. There are several strategies that could lead to an increased employee retention rate. For example, Starbucks is fighting the ***** turnover *****sue by increasing wages, ***** focusing on improving its m*****agers' *****, and by trying to improve the work environment. Domino's is focusing less on increasing *****, ***** ***** on ***** the quality ***** store managers' work, on the human resource in *****, on improving ***** ***** of the company's franchises, or on implementing financial *****, ***** stock investments.

Some specialists in ***** human *****s field c*****sider ***** the most ***** aspect that increases and maintain employee retention is the quality of the supervision ***** *****s receive (Heathfield, *****7). This employee retention st*****gy is all about clarity between the