Essay - Hr the Importance of Having a Well-trained and Skilled Workforce...

HR

The Importance of Having a Well-Trained and Skilled Workforce

Having a well-trained and skilled workforce can be considered as costly. The costs of employing someone who is well-trained and skilled will ***** higher. The costs of continually training employees are also significant. Is this cost worth it? Is it important to have a well-tr*****ined ***** skilled *****? A consideration of the benefits of having a well-trained and highly skilled workforce will show that not only are the costs worth it, but ***** having a well-trained ***** ***** workforce is essential ***** an organization's success.

***** first re*****on that it is important to have a well-trained and highly skilled workforce is that this will allow ***** organization to complete the necessary tasks better, which makes the organization better able to reach ********** goals. In saying this, it must be noted ***** an organization consists of a group of people completing various ***** designed ***** allow the organization to meet some defined goal (Daft 110). Most **********, it is individual employee actions that determine what is actually achieved. For example, if a business consists ***** sales managers who meet with clients in an attempt to gain new accounts, it is ***** ability of each individual sales m*****ager ***** ***** effectively with a client ***** determines the outcome. This is especially important in the current ***** environment, where *****re ***** an increased focused on relationship building. One author describes this saying that, "A shift is clearly taking place from marketing to anonymous masses ***** customer, to developing and managing relationships ***** more or less well-known or at least *****how identified customers" (Gronroos 22). Another auth***** describes how the focus is on providing "excellent real-time customer service by developing a relationship with each valued customer" (Kotler 52). While an organization can decide to develop *****s with cus*****mers, it ***** ultimately up to ***** individuals who meet with customers to achieve this. As Moss-Kanter (97) notes, partnerships cannot be controlled by formal systems but have interpersonal connections at their basis. Essentially, a partnership exists ***** is fueled by the people in the organiz*****ion, rather than the organization as a whole. If individual ***** know ***** company through the sales managers ***** serve *****m, it may be the sales manager's abil*****y ***** form an effective relationship with the ***** that ***** the outcome. The main point is that it is the actions of individuals within ***** organization, ***** than the actions of the organization ***** a whole, that ***** determine its success. The same applies to other *****s ***** the organization. It is the ability of individual managers to make suitable decisions that determines success. It is the ***** of an advertising manager ***** decide on a ***** campaign ***** determines whether the investment on that campaign provides a good return on investment or no ***** on *****. It is ***** *****bility of a senior manager to form an alliance with an***** ***** that may determine ***** or failure. In the end, it is *****