Essay - Letter of Appreciation for Excellent Medical Care Dear Sir Re:...


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Letter of Appreciation for Excellent Medical Care

Dear Sir

Re: Appreciation for Excellent Care

When a family is holidaying in a *****eign country, where they do not speak the language, even a sm*****ll accident can seem like an *****surmountable disaster. The first problem one faces is making oneself understood to natives to find the nearest hospital, and ***** service providers in order to relate the events leading to the accident. If something more serious and even life-threatening, like a heart attack ensues, the problem is even greater. This is why I wish to thank, from my *****, the staff at Taipei City Hospital, and in particular ***** cardio-vascular surgeon, Dr. Peter Wu, for their excellent care and service not only to ***** f*****her, but also to the family as a whole. Your hospital made us aware once again ***** the deeper meaning of family, joy and health during ***** holiday season, ***** human kindness in the face of crisis.

We were holidaying as a f*****mily in Taipei, Taiwan ***** ***** last Christmas holidays. The aim ***** these holidays was certainly not to go through a crisis and definitely not to have ***** face a potentially fatal heart attack. Our aim was simply to relax, enjoy the country, and enjoy each o*****r's company. However, this was not to be.

On the day of my father's heart attack, there were several difficulties facing us. The biggest was the language barrier. However, once we arrived at the hospital, all our fear ***** laid to rest at once. As soon as ***** staff realized the extent of our *****, the esteemed *****. Wu arrived to assist us. He was immediately informed that we were from abroad ***** could not speak ***** language. ***** took over ***** case and explained to us in his fluent English that my father would ***** taken ***** the Operat*****g Room right away. With the little time he had to speak to us, ***** tried as best he ***** ***** calm us down. He *****ked a st*****ff member to bring ***** ***** to drink while we waited for my ***** to come out of surgery.

In addition to t***** language barrier, ***** also had the worry that the hospital's facilities might be inadequate ***** h*****le my father's heart problem. This was however not the case, and in addition to Dr. Wu's ***** his staff's kind assistance, we were impressed not ***** with ***** immediate availability of ***** and technology, but also ***** the quality ***** these.

The staff were obviously well trained. Under Dr. Wu's leadership, they *****ly understood our needs ***** tried as best to support not only my father, but also the ***** of us as a family. In the great crisis we were experiencing, ***** hospital staff remained calm and friendly throughout. We had a comfort*****ble waiting area and staff w***** available at ***** times to see to ***** needs.

***** he *****as certain that my father was out of danger, *****. Wu came to talk to

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