Essay - Liance Corporation: Online Sales Program the Topliance Corporation is a...

liance Corporation: Online Sales Program

The Topliance ***** is a manufacturing company that makes home appliances. They have more than fifty sales agents across multiple states. The company has decided to implement an online sales program. The goal of the program is to increase sales volume and enhance ***** profit margin. The purposes of this paper is twofold: to present the Project Quality Management Plan and the Project Risk Management Plan, ***** demonstrate the importance of each to the viability ***** the Online Sales Program.

***** Quality ***** Plan is divided in***** three prime functions: quality planning, ***** assurance and quality control. These three functions together will provide a general framework from which to guarantee sat*****fac*****ry quality in our products and services.

Quality planning is the stage that determines which quality standards are necessary and how to apply them. The qualities that are seen as necessary for a successful online s*****les program are an easy-to-use website, prompt order processing, speedy delivery, and adequate ***** efficient customer service support. Now ***** the quality standrads ***** been identified we can set specific goals around each aspect. ***** ***** must be user-friendly and easy to navigate, so that cus*****mers ***** find the specific product they are searching for ***** conveniently place the *****. The next goal is for all orders to be processed within twenty-four hours ***** the time the order was *****d. The goal for delivery is for every order to be shipped within forty-eight hours of placing the order. Finally, the customer service ***** is for any complaints or problems to ***** resolved within twenty -four hours of receiving them.

***** ***** step in the plan ***** quality assurance. Quality ***** means all those planned and systematic actions ***** ***** rpovide adequate confidence that a product or ***** will satisy the given requirements f***** quality. Essentially this means that whatever ********** are determined to be necessary for ***** success of the project are in place by the ***** the project is underway. Quality assurance ***** those actions ***** are *****ed before ***** project is launched in order to ensure the rewuired level of quality. Therefore, the website must be designed for ease of use and high traffic volume. Test marketing should ***** used to determine what works or doesn't work as far as web design is concerned.

For ***** processing, it ***** be necessary to train the sales staff to enter ***** date ***** time the order was ***** after the ***** it was *****d. The w*****house staff will also need to be prepared for ***** changes in shipping procedures. The warehouse staff must also be taught to verify the address of the customer and the type of appliance that is to be shipped. If ***** are not already, the customer service department must become available ***** -four ***** a day in order to h*****le complaints, problems or questions. The ***** sales ***** involves the potential ***** orders outside ***** comp*****'s usual demographic area (possibly anywhere in the world), asnd for