Essay - Organizational Structure of Starbucks Structure is One of the Most...


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Organizational Structure of Starbucks

***** is one of the most critical components of an organization. As one text notes, "structure ***** a powerful tool for re*****ching strategic goals, and a str*****tegy's success often is determined by its fit with organization *****" (Daft, 1997, p. 352). This link between strategy and structure will be investigated by considering the com*****any Starbucks. Firstly, the structure of the ***** ***** be described. The link between ***** ***** strategy will ********** be discussed. This will be followed by ***** problems that the current structure is likely to cause and suggesting what changes might need ***** be made. Finally, the impact of *****se changes ***** be d*****cussed.

***** has a flat organizational structure with departmentalization by function. The basic ***** design has the Office ***** the Chairman ***** ***** Board of Directors at the top level. The next ***** is made up of senior level executives. Below this, the company is divided into functions (FED, 2003). The organizational structure ***** an emphasis on involving all employees. For example, cross-functional work teams are used for strategic planning and a steering committee comprised of the he*****ds ***** each functional area meet regularly (FED, *****). There is also an emphas***** on ***** and empowering employees at the lower levels of ***** company. For example, in roast*****g plants self-managed teams are used, where a te*****m is resp*****sible ***** accomplishing a specific job (FED, 2003). Cross-functional ***** are also ***** to make hiring decisions and the appraisal systems involve all *****. The company ***** involves all employees by holding open forums every quarter. Overall, this structure can ***** defined as a flat ***** structure, departmentalized by function and ***** various elements present to encourage employee involvement. This includes an emphasis on team***** and empowerment.

Starbucks describes its missi***** as being "to establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles ***** we grow" (*****, *****, Mission Statement). To ac***** this mission statement, Starbucks also has a list of principles it bases its operations on. These include providing a gre*****t working environment, applying ***** highest st*****ards ***** excellence to the purchasing, roasting and fresh delivery of our ***** ***** developing enthusiastically satisfied customers all of the time (Starbucks, 2003, Mission Statement). To achieve ***** task of providing a good ***** environment, ***** excellent products and satisfying *****, Starbucks needs to ensure ***** ***** are satisfied. Importantly, the majority of Starbucks income is received through its retail stores. ***** retail selling has a strong service component to it, where customers are ***** more than a product, *****y are purchasing an experience. How employees interact w*****h consumers becomes critical to the organization's *****. In addition, it must be noted ***** this ***** selling is being carried out at al***** 6000 ***** across America ***** overseas (Starbucks, 2003, Timeline and History). This does not make it feasible for Starbucks to constantly assess the operations at each ***** *****s s*****res. Instead, it is necessary ***** Starbucks to

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