Essay - Organizational Structure of Starbucks Structure is One of the Most...


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Organizational Structure of Starbucks

Structure is one of the most critical components of an org*****ization. As one text notes, "structure is a powerful tool for re*****ching strategic goals, and a str*****tegy's success often is determined by its fit with organization *****" (Daft, 1997, p. 352). This link between strategy and structure will be investigated ***** considering the com*****any Starbucks. Firstly, the structure of the ***** ***** be described. The link ***** ***** ***** strategy will then be discussed. This will be followed by considering problems that the current structure is likely to cause and suggesting what changes might need to be made. Finally, the impact of *****se changes will be d*****cussed.

Starbucks has a fl*****t organizational structure with departmentalization by function. The basic ***** design has the Office of the Chairman and ***** Board of Direc*****rs at the top level. The next ***** is made up of senior level executives. Below th*****, *****e company is divided into functions (FED, 2003). The organizational structure has an emphasis on involving all employees. For example, cross-functional work teams are used for strategic planning ***** a steering committee comprised of the he*****ds of each functional area meet regularly (FED, 2003). There is also an ***** on involving and empowering ***** at the lower levels of ***** *****. For example, in roasting plants self-managed teams are used, where a team is responsible for accompl*****hing a specific job (FED, *****). Cross-functional teams are also ***** to make hiring decisions and the appraisal systems involve all employees. The company ***** involves all employees ***** holding open forums every quarter. Overall, this structure can ***** defined as a fl*****t organizational structure, departmentalized by function ***** with various elements present to encourage employee involvement. This includes an emphasis on teamwork *****d empowerment.

Starbucks describes its mission as being "***** establish Starbucks as the premier purveyor of ***** finest coffee in the world while maintaining our uncompromising principles while we grow" (*****, 2003, Mission Statement). To ac***** ***** mission statement, Starbucks also has a list of ***** it bases ***** operations on. These include providing a gre*****t working envir*****ment, applying ***** highest standards of excellence to the purchasing, roasting and fresh delivery ***** ***** ***** ***** developing enthusiastically satisfied customers all of the time (Starbucks, 2003, ***** Statement). ***** achieve this task of providing a good ***** environment, ***** excellent products and satisfying *****, Starbucks needs to ensure *****s ***** are satisfied. Importantly, the majority of Starbucks income is received through its retail stores. ***** retail selling has a strong service component to it, where customers are purchasing more than a product, *****y are ***** an experience. How employees interact ***** consumers becomes critical to the org*****ization's success. In addition, it must be noted ***** this retail selling is being carried out at al***** 6000 ***** across America and overseas (Starbucks, *****, Timeline and History). This does not make it feasible for Starbucks to constantly assess the operations at ***** ***** ***** stores. Instead, ***** is necessary for Starbucks to

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