Essay - Organizational Structure of Starbucks Structure is One of the Most...


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Organizational Structure of Starbucks

***** is one of the most critical components ***** an organization. As one text notes, "structure is a powerful tool for re*****ching strategic goals, and a str*****tegy's success often is determined by its fit with organization *****" (Daft, 1997, p. 352). This link between strategy and structure will be investigated by considering the com*****any Starbucks. Firstly, the structure of the organization will be described. The link between ***** and strategy ***** then be discussed. ***** will be followed by considering problems that the current structure is likely to cause and suggesting what changes might need to be made. Finally, the impact of *****se changes will be discussed.

***** has a fl*****t organizational structure with departmentalization by function. The basic organizational design has the Office of the Chairman and the Board of Direc*****rs at the top level. The next ***** is ***** up of senior level executives. Below this, the company is divided into functions (FED, 2003). The organizational structure ***** an emphasis on involving all employees. For example, cross-functional work teams are used for strategic planning ***** a steering committee comprised of the he*****ds ***** each functional area meet regularly (FED, 2003). There is also an ***** on involving and empowering ***** at the lower levels of the *****. For example, in roast*****g plants self-managed teams are used, where a team is responsible ***** accomplishing a specific job (FED, 2003). Cross-functional teams are also used to make hiring decisions ***** the appraisal systems involve all employees. The company also *****s all employees by holding open forums every quarter. Overall, ***** structure can be defined as a flat ***** structure, departmentalized by function and with various elements present to encourage employee involvement. This includes an emphasis on teamwork ********** empowerment.

***** describes its missi***** as being "to establish Starbucks as the premier purveyor of ***** finest coffee in the world while maintaining our uncompromising principles while we grow" (Starbucks, 2003, Mission Statement). To accompany this mission statement, Starbucks also has a list of principles it bases its operations on. These include providing a gre*****t working environment, applying the highest standards ***** excellence ***** the purchasing, roasting and fresh delivery of our ***** ***** developing enthusiastically satisfied customers all of the time (Starbucks, 2003, ***** Statement). To achieve this task ***** providing a good working environment, ***** excellent products and satisfying customers, Starbucks needs to ensure its ***** are satisfied. Importantly, the majority of Starbucks income is received through its retail stores. ***** retail selling has a strong service component to it, where ***** are ***** more than a product, *****y are purchasing an experience. How *****s interact with consumers becomes critical to the organization's *****. In addition, it must be noted that this ***** selling is being carried out at almost 6000 ***** across America and overseas (Starbucks, *****, Timeline and History). This does not make it feasible for Starbucks to constantly assess ***** operations at ***** ***** ***** s*****res. Instead, ***** is necessary ***** Starbucks to

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