Essay - Organizational Structure of Starbucks Structure is One of the Most...


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Organizational Structure of Starbucks

Structure is one of the most critical components ***** an org*****ization. As one text notes, "structure is a powerful tool for reaching strategic goals, and a str*****tegy's success often is determined by its fit with organization *****" (Daft, 1997, p. 352). This link between strategy and structure will be investigated ***** considering the company *****. Firstly, the structure of the ***** ***** be described. The link ***** structure and strategy will *****n be discussed. This will be followed by considering problems that the current ***** is likely to cause and suggesting what changes might need to be made. Finally, the impact of these changes ***** be discussed.

***** has a flat organizational structure with departmentalization by function. The basic ***** design has the Office of the Chairman and the Board of Directors at the top level. The next ***** is ***** up of senior level executives. Below th*****, *****e ***** is divided into functions (FED, 2003). The organizational structure ***** an emphasis on involving all employees. For example, cross-functional work teams are used for strategic planning ***** a steering committee comprised of the he*****ds ***** each functional ********** meet regularly (FED, 2003). There is also an ***** on ***** and empowering ***** at the lower levels of ***** company. For *****, in roast*****g plants self-managed teams are used, where a team is responsible ***** accompl*****hing a specific job (FED, 2003). Cross-functional teams are also used to make hiring decisions and the appraisal systems involve all employees. The company also ********** all employees by holding open forums every quarter. Overall, this structure can ***** defined as a flat organizational structure, departmentalized by function ***** ***** various elements present ***** encourage employee involvement. This includes an emphasis on teamwork and empowerment.

***** describes its missi***** as being "to establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles ***** we grow" (*****, *****, Mission Statement). To ac***** ***** mission statement, Starbucks also has a list of ***** it bases ***** operations on. These include providing a great working environment, applying ***** highest st*****ards of excellence ***** the purchasing, roasting and fresh delivery ***** ***** ***** ***** developing enthusiastically satisfied customers all of the time (Starbucks, 2003, Mission Statement). To achieve this task ***** providing a good working environment, providing excellent products and satisfying customers, Starbucks needs to ensure its ***** are satisfied. Importantly, the majority of Starbucks income is received through its retail stores. ***** retail selling has a strong service component to it, where customers are ***** more than a product, they are purc*****ing an experience. How employees interact with consumers becomes critical to the organization's success. In addition, it must be noted ***** this ***** selling is being carried out at al***** 6000 ***** across America ***** overseas (Starbucks, 2003, Timeline and History). This does not make it feasible for Starbucks to constantly assess ***** operations at ***** of *****s stores. Instead, it is necessary ***** Starbucks to

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