Essay - Organizational Structure of Starbucks Structure is One of the Most...

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Organizational Structure of Starbucks

Structure is one of the most critical components of an org*****ization. As one text notes, "structure ***** a powerful tool for re*****ching strategic goals, and a str*****tegy's success often is determined by its fit with organization *****" (Daft, 1997, p. 352). This link between strategy and structure will be investigated by considering the company *****. Firstly, the structure of the organization will be described. The link between ***** and strategy will then be discussed. This will be followed by ***** problems that the current structure is likely to cause and suggesting what changes might need to be made. Finally, the impact of *****se changes will be *****.

***** has a fl*****t organizational structure with departmentalization by function. The basic organizational design has the Office ***** the Chairman and the Board of Direc*****rs at the top level. ***** next level ***** ***** up of senior level executives. Below this, the company is divided into functions (FED, 2003). The organizational structure has an emp*****is on involving all employees. For example, cross-functional work teams are used for strategic planning and a steering committee comprised of the heads of each functional area meet regularly (FED, 2003). There is also an emphasis on involving ********** empowering ***** at the lower levels of the *****. For *****, in roast*****g plants self-managed teams are used, where a te*****m is responsible ***** accomplishing a specific job (FED, 2003). Cross-functional teams are also used to make hiring decisions and ***** appraisal systems involve all employees. The company also involves all ***** by holding open forums every quarter. Overall, this structure can ***** defined as a fl*****t ***** structure, departmentalized by function ***** ***** various elements present ***** encourage employee involvement. This includes an emphasis on team***** and empowerment.

Starbucks describes its mission as being "to establish Starbucks ***** the premier purveyor of ***** finest coffee in the world while maintaining our uncompromising principles ***** we grow" (*****, 2003, Mission Statement). To accompany this mission statement, Starbucks also has a list of ***** it b*****ses *****s operations on. These include providing a great working environment, applying the highest st*****ards of excellence to the purchasing, roasting and fresh delivery ***** ***** ***** and developing enthusiastically satisfied customers all of the time (Starbucks, 2003, ***** Statement). ***** achieve ***** task of providing a good ***** environment, providing excellent products ***** satisfying *****, Starbucks needs to ensure its ********** are satisfied. Importantly, the majority of Starbucks income is received through its retail stores. This retail selling has a strong service component to it, where customers are purchasing more than a product, they are purchasing an experience. How employees interact with consumers becomes critical to the org*****ization's success. In addition, it must be noted that this retail selling is being carried out at al***** 6000 stores across America and overseas (Starbucks, *****, Timeline and History). This does not make it feasible for Starbucks to constantly assess ***** operations at ***** ***** its *****. Instead, it is necessary for Starbucks *****


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