Essay - Pros and Cons of A Company in New Zealand Creating...

pros and cons of a company in New Zealand creating a call center in India

***** purpose ***** this report is to shed light on the issue of ***** center outsourc*****g, specifically, ***** pros and cons of a ***** in New Ze*****land creat*****g a call ***** in India ***** expand its client roster among companies from English Speaking countries. In this report, I will go over the good points as well ***** the bad points that a company needs to consider when making such a move. PESTIE analysis ***** be used ***** identify the major issues. Statistical data ***** on several key issues will also ***** presented. In conclusion, the suitability of India for such an operation will be decided upon.

There are several import*****t factors to consider ***** ********** opening a call center in another country. In this case, the investigation is into the feasibility and usefulness of a call center in New Zealand opening up another call center in India to expand its service to companies in the English speaking world. There are ***** key questions ***** must be answered in order to make ***** decisions about the call *****.

As many companies are becoming more international in scope, it is necessary ***** any contract work to expand to meet ***** growing demands of a globalized market place. It is the business of a call center to provide customer service support to these companies, make sales, answer cus*****mer questions, etc. Therefore, the people who work at such a c*****ll center th***** caters to English speaking markets, ***** workers ***** going to have to speak *****. There ***** be a sufficient amount of people to fill the pos*****ions at wages that would still be profitable for ***** comp*****, *****.

PESTIE analysis helps companies decide issues such as these. The first step is for a company to define its missions, goals and strategies to achieve those goals. In this c*****e, the New Zealand Company wants to increase its *****ele. ***** ***** ***** do this, they wish to increase their *****s to companies in English *****ing countries. *****ir strategy is to open a call center in India. They might consider ***** ***** several reasons. First of all, ***** has a large population of young people and relatively high unemployment, meaning that there are plenty of people to work at the call center for lower wages than wh***** they could pay ***** Zealanders. Secondly, India, as a former British colony, teaches ***** at ***** schools, in other words, much ***** the work force speaks p*****sable English.

It is well documented ***** such ***** centers ***** well for ***** ***** the North America and Europe as a way ***** hold down costs. Indeed according to Roland Wee, a find manager at ING Investment management based in The Hague, Netherlands, said in a report that the sav*****gs of operating in India as opposed ***** ***** Netherlands ***** about 50%. ***** assistant vice president at Edelweiss, a Mumbai, India-based *****vest bank said, " We estim*****e