Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of ***** quality service ***** innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report m*****ager but also is influenced and heavily directed (and sometimes funded) by another manager/organization has become a m*****jor organizational trend. Matrix ***** is rapidly becoming popularized ***** adopted by corporations seeking solutions to budgetary, manpower and productivity *****sues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing ***** behavior ***** employee's that do not report directly ***** them and that they cannot directly reprim***** or fire. F***** ***** teams, members ***** often struggle w*****h varying agendas and incentive plans, thus management is faced with a challenge when attempting to coalesce the team. Power struggles ***** employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, the problem that managers ***** faced with is determining whe*****r the faults ***** a matrix ***** style outweigh the benefits. The aim of this research study is to examine the nature of the ***** structure of management and the problems inherent in it, in order to attempt to propose a better solution or ***** paradigm for ***** success.

***** preliminary ***** review suggests ***** ***** in any matrix management ***** ***** ***** potential for inter-group conflict; thus this paper will also seek to determine whether or not solutions ***** this negative aspect of matrix management can be determined.


***** ***** styles, much like other management programs including total quality improvement (TQM) and customer relations management (CRM) is rapidly *****coming an increasingly popular style of management. Its ***** for success and failure are explored in greater depth below.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of ***** that may actually prove beneficial to organizations. Called the 'power bloc' theory, Hayden, Kaya and Wood suggest ***** the boards or management teams of ***** different corporations can effectively coordinate plans and decisions "by interlocking directors through toe boards of two other *****." The idea is that by ne*****rking firms can build density and extend their influence and power.

Similarly, within any given organization, ***** used **********, more than one manager or director can oversee the operations of a single group of employees in ***** to facilitate greater productivity and influence. However, when dealing with employee ********** and attitudes, having more ***** one manger to ***** ***** can also prove challenging and cumbersome, particularly when substantial thought is ***** put into the process of defining each ********** roles and functions.

***** (1989) conducted a study of 315 hospitals utilizing ***** management programs several years ago. His ***** verifies ***** matrix ***** "involves several distinctive elements" that can be used to develop lateral coordinative devices within an organization. When first


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