Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of ***** quality service and innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report manager but also is influenced and heavily directed (and sometimes funded) by another *****/organization ***** become a m*****jor ***** trend. Matrix ***** is rapidly becoming popularized and adopted by corporations seeking solutions ***** budgetary, manpower and productivity issues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing ***** behavior of employee's that do not report directly to them and that they cannot directly reprimand or fire. F***** ***** teams, members also often struggle w*****h varying agendas and incentive plans, thus management is faced with a ch*****llenge when attempting to coalesce the team. Power struggles ***** employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, ***** problem that managers ***** ***** with is determining whether the faults of a matrix ***** style outweigh ***** benefits. The aim of ***** research study is to examine the nature ***** the matrix structure of management and the problems inherent in it, in order to attempt to propose a better solution or organizational paradigm for management success.

***** preliminary ***** review suggests that inherent in any matrix management ***** is the potential for inter-group conflict; thus this paper will ***** seek to determine whether or not solutions to this negative *****pect of matrix ***** can be determined.

***** REVIEW

Matrix management styles, much like other management programs including *****tal qual*****y improvement (TQM) and customer relations management (CRM) is rapidly ********** an increasingly popular style ***** management. Its potential for success and failure are explored in greater depth below.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of ***** that may actually prove beneficial to *****. Called the 'power bloc' *****ory, Hayden, Kaya and ***** suggest that the boards or management teams ***** ***** different corporations can effectively coordinate plans ***** decisions "by interlocking directors through toe boards of two other corporations." The idea is that by ne*****rking firms can build density and extend their influence and power.

Similarly, within ***** given organization, when used beneficially, more than one manager or director ***** oversee the operations of a single group of employees in order to f*****cilitate greater ***** and *****. However, when dealing with employee *****s and attitudes, having more than one manger to ***** to can also prove challenging and cumbersome, particularly ***** substantial thought is not put into the process of defining each *****'s roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing ***** management programs ***** years ago. His study verifies that matrix management "involves several distinctive elements" that can be used to develop lateral coordinative devices ***** an organization. When first


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