Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of ***** quality service and innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report manager but also is influenced and heavily directed (and sometimes funded) by another *****/organization has become a m*****jor organizational trend. Matrix ***** is rapidly becoming popularized and adopted by corporations seeking solutions to budgetary, manpower ***** productivity issues.

***** the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing the behavior of employee's that do not report directly to them and that they cannot directly reprimand or fire. For matrix teams, members also often struggle w*****h varying agendas and incentive plans, thus management is faced with a challenge when attempting ***** coalesce the team. Power *****s ***** employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, the problem that managers ***** ***** with is determining whether the faults of a matrix ***** style *****weigh the benefits. The aim ***** this research study is to examine ***** nature of the ***** structure of management and the problems inherent in it, in order to attempt to propose a better solution or *****ganizational paradigm for management success.

***** preliminary ***** review suggests ***** ***** in any matrix ***** ***** ***** the potential for inter-group conflict; thus this paper will also seek to determine whether or not solutions to this negative *****pect of matrix management can be determined.


***** ***** styles, much like other management programs including total quality improvement (TQM) and customer relations ***** (CRM) is rapidly ***** an increasingly popular style of management. Its potential for success and failure are explored in greater depth *****low.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of management that may actually prove beneficial ***** organizations. Called the 'power bloc' *****ory, Hayden, ***** and ***** ***** ***** the boards or management ***** of ***** different c*****porations can effectively coordinate plans and dec*****ions "by interlocking directors through toe boards of two other corporations." The idea is that by ne*****rking firms can build density and extend their influence and power.

Similarly, within ***** given organization, ***** used beneficially, more than one manager or director can oversee the operations of a single group of employees in ***** to facilitate greater ***** and *****. However, when dealing with employee behaviors and attitudes, having more than one manger to ***** ***** can ***** prove challenging and cumbersome, particularly when substantial thought is ***** put into the process of defining each *****'s roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing matrix management programs several years ago. His study verifies that matrix ***** "involves several distinctive elements" that can be used to develop lateral coordinative devices within an organization. When first


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