Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of their quality service and innovativeness. Over the last several years, the matrix structure of management, where an employee has a direct report manager but also is influenced and heavily *****ed (and sometimes funded) by ano*****r manager/organization ***** become a m*****jor organizational trend. Matrix management is rapidly becoming popularized and adopted by corporations seeking solutions to budgetary, manpower ***** productivity *****sues.

***** the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing the behavior of employee's that do not report directly ***** them and that they cannot directly reprimand or fire. For matrix teams, members ***** often struggle with varying agendas and incentive plans, thus management is faced with a challenge when attempting to coalesce the team. Power struggles ***** employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, the problem that managers ***** faced with is determining whether the faults ***** a matrix management style outweigh the benefits. The aim of ***** research study is to examine the nature of the ***** ***** of management and ***** problems inherent in it, in order to attempt to propose a better solution or ***** paradigm for management success.

***** preliminary research review suggests ***** inherent in any matrix ***** style ***** the potential for inter-group conflict; thus this paper will also seek to determine whether or not solutions ***** this negative aspect of matrix management can be determined.


***** ***** styles, much like other management programs including total qual*****y improvement (TQM) and customer relations ***** (CRM) is rapidly ***** an increasingly popular style of management. Its ***** for success and failure are explored in greater depth below.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix ***** of management that may actually prove beneficial to organizations. Called the 'power bloc' *****ory, Hayden, Kaya and ***** suggest ***** the boards or management ***** of ***** different c*****porations can effectively coordinate ***** ***** dec*****ions "by interlocking directors through toe boards of two o*****r corporations." The idea is that by ne*****rking firms can build density and extend ***** influence and power.

Similarly, within any given organization, ***** used beneficially, more than one manager or director ***** oversee the operations of a single group of employees in ***** to f*****cilitate greater productivity and *****. However, when dealing with employee behaviors and attitudes, having more than one manger to report to can also prove challenging and cumbersome, particularly when substantial thought is not put into the process of defining each ********** roles and functions.

***** (1989) conducted a study of 315 hospitals utilizing ***** management programs several years ago. His ***** verifies that matrix ***** "involves several distinctive elements" that can be used to develop lateral coordinative devices ***** an organization. When first


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