Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...


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SOCIAL PSYCHOLOGY: MATRIX MANAGEMENT

STATEMENT OF THE PROBLEM

Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of their quality service ***** innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report m*****ager but also is influenced and heavily directed (and sometimes funded) by another manager/organization ***** become a major ***** trend. Matrix ***** is rapidly becoming popularized ***** adopted by corporations ***** solutions ***** budgetary, manpower and productivity *****sues.

***** the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing ***** behavior of employee's that do not report directly to them and that they cannot directly reprim***** or fire. F***** ***** teams, members also often struggle with varying agendas and incentive plans, thus management is faced with a ch*****llenge when attempting ***** coalesce the team. Power struggles and employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, ***** problem that managers ***** ***** with is determining whether the faults ***** a matrix ***** style outweigh the benefits. The aim of ***** research study is to examine ***** nature ***** the matrix ***** of management and the problems inherent in it, in order to attempt to propose a better solution or organizational paradigm for ***** success.

***** preliminary research review suggests that ***** in any matrix management style is ***** potential for inter-group conflict; thus this paper will ***** seek to determine whether or not solutions ***** this negative *****pect of matrix management can be determined.

LITERATURE REVIEW

***** management styles, much like other management programs including total qual*****y improvement (TQM) and customer relations ***** (CRM) is rapidly ***** an increasingly popular style ***** management. Its ***** for success and failure are explored in greater depth below.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of management that may actually prove beneficial ***** organizations. Called the 'power bloc' theory, Hayden, ***** and Wood suggest ***** the boards or management ***** of ***** different corporations can effectively coordinate plans ***** decisions "by interlocking directors through toe boards of two other *****." The idea is that by networking firms can build density and extend their influence and power.

Similarly, *****in ***** given organization, ***** used *****ly, more than one manager or director ***** oversee the operations of a single group of employees in order to f*****cilitate ***** ***** and influence. However, when dealing with employee ********** and attitudes, having more than one manger to ***** to can also prove challenging and cumbersome, particularly when substantial thought is not put into the process of defining each manager's roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing matrix management programs ***** years ago. His study verifies ***** matrix ***** "involves several distinctive elements" that can be used to develop lateral coordinative devices *****in an organization. When first

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