Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of ***** quality service ***** innovativeness. Over the last several years, the matrix structure of management, where an employee has a direct report manager but also is influenced and heavily *****ed (and sometimes funded) by another manager/organization has become a major ***** trend. Matrix ***** is rapidly becoming popularized and adopted by corporations seeking solutions ***** budgetary, manpower and productivity issues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing ***** behavior ***** employee's that do not report directly to them and that they cannot directly reprimand or fire. F***** ***** teams, members ***** often struggle w*****h varying agendas and incentive plans, thus management is faced with a ch*****llenge when attempting to coalesce the team. Power struggles and employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, ***** problem that managers ***** faced with is determining whether the faults of a matrix ***** style outweigh ***** benefits. The aim ***** ***** research study is to examine the nature of the ***** structure of management ***** ***** problems inherent in it, in order to attempt to propose a better solution or *****ganizational paradigm for management success.

***** preliminary research review suggests that inherent in any matrix management style is the potential for inter-group conflict; thus th***** paper will also seek to determine whether or not solutions ***** this negative *****pect of matrix management can be determined.

***** REVIEW

Matrix ***** styles, much like other management programs including total quality improvement (TQM) and customer relations management (CRM) is rapidly ***** an increasingly popular style ***** *****. Its ***** for success and failure are explored in greater depth *****low.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of management that may actually prove beneficial to *****. Called the 'power bloc' *****ory, Hayden, Kaya and Wood suggest ***** the boards or management ***** ***** ***** different c*****porations can effectively coordinate ***** and decisions "***** interlocking directors through toe boards of two o*****r corporations." The idea is that by networking firms can build density and extend their influence and power.

Similarly, within ***** given organization, ***** used beneficially, more than one manager or director ***** oversee the operations of a single group of employees in order to f*****cilitate ***** productivity and influence. However, when dealing with employee ********** and attitudes, having more than one manger to ***** to can ***** prove challenging and cumbersome, particularly when substantial thought is not put in***** the process of defining each manager's roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing ***** management programs ***** years ago. His ***** verifies that matrix ***** "involves several distinctive elements" ***** can be used to develop lateral coordinative devices within an organization. When first


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