Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...


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SOCIAL PSYCHOLOGY: MATRIX MANAGEMENT

STATEMENT OF THE PROBLEM

Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of their quality service and innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report m*****ager but also is influenced and heavily *****ed (and sometimes funded) by another manager/organization has become a m*****jor ***** trend. Matrix ***** is rapidly becoming popularized and adopted by corporations ***** solutions to budgetary, manpower ***** productivity *****sues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing the behavior ***** employee's that do not report directly ***** them and that they cannot directly reprim***** or fire. F***** ***** teams, members also often struggle with varying agendas and incentive plans, thus management is faced with a challenge when attempting to coalesce the team. Power struggles and employee conflicts have plagued many organizations that have sought out matrices ***** incorporated this system as an integral part of daily functioning.

Thus, ***** problem that managers ***** ***** with is determining whether the faults ***** a matrix management style *****weigh the benefits. The aim of this research study is ***** examine the nature of the matrix ***** of management and the problems inherent in it, in order to attempt to propose a better solution or organizational paradigm for management success.

***** preliminary research review suggests ***** inherent in any matrix management ***** is ***** potential for inter-group conflict; thus th***** paper will also seek to determine whether or not solutions to this negative aspect of matrix ***** can be determined.

LITERATURE REVIEW

***** management styles, much like other management programs including total qual*****y improvement (TQM) and customer relations ***** (CRM) is rapidly ********** an increasingly popular style ***** management. Its ***** for success and failure are explored in greater depth below.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix ***** of management that may actually prove beneficial to organizations. Called the 'power bloc' theory, Hayden, ***** and ***** ***** that the boards or management ***** of ***** different c*****porations can effectively coordinate plans and decisions "by interlocking directors through toe boards of two other corporations." The idea is that by ne*****rking firms can build density and extend their influence and power.

Similarly, within ***** given organization, when used **********, more than one manager or director can oversee the operations of a single group of employees in order to f*****cilitate ***** ***** and influence. However, when dealing with employee ********** and attitudes, having more than one manger to ***** ***** can also prove challenging and cumbersome, particularly when substantial thought is ***** put into the process of defining each ********** roles and functions.

***** (1989) conducted a study of 315 hospitals utilizing matrix management programs ***** years ago. His study verifies that matrix management "involves several distinctive elements" that can be used to develop lateral coordinative devices within an organization. When first

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