Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...


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SOCIAL PSYCHOLOGY: MATRIX MANAGEMENT

STATEMENT OF THE PROBLEM

Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of their quality service and innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report manager but also is influenced and heavily *****ed (and sometimes funded) by another manager/organization has become a m*****jor ***** trend. Matrix management is rapidly becoming popularized ***** adopted by corporations seeking solutions to budgetary, manpower and productivity *****sues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing the behavior ***** employee's that do not report directly ***** them and that they cannot directly reprim***** or fire. For ***** teams, members ***** often struggle with varying agendas and incentive plans, thus management is faced with a challenge when attempting to coalesce the team. Power *****s and employee conflicts have plagued many organizations that have sought out matrices ***** incorporated this system as an integral part of daily functioning.

Thus, ***** problem that managers ***** ***** with is determining whether the faults ***** a matrix management style *****weigh ***** benefits. The aim of ***** research study is ***** examine the nature of the matrix ***** of management and ***** problems inherent in it, in order to attempt to propose a better solution or organizational paradigm for management success.

***** preliminary research review suggests that inherent in any matrix management style is the potential for inter-group conflict; thus this paper will also seek to determine whether or not solutions to this negative aspect of matrix ***** can be determined.

***** REVIEW

***** management styles, much like other management programs including *****tal quality improvement (TQM) and customer relations management (CRM) is rapidly ***** an increasingly popular style ***** management. Its potential for success and failure are explored in greater depth *****low.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of management that may actually prove beneficial to *****. Called the 'power bloc' theory, Hayden, ***** and ***** ***** that the boards or management ***** of two different corporations can effectively coordinate ***** and dec*****ions "***** interlocking directors through toe boards of ***** o*****r *****." The idea is that by networking firms can build density and extend ***** influence and power.

Similarly, within ***** given organization, ***** used beneficially, more than one manager or director ***** oversee the operations of a single group of employees in order to f*****cilitate greater ***** and *****. However, when dealing with employee *****s and attitudes, having more ***** one manger to report to can ***** prove challenging and cumbersome, particularly ***** substantial thought is ***** put into the process of defining each ********** roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing matrix management programs ***** years ago. His study verifies ***** matrix ***** "involves several distinctive elements" that can be used to develop lateral coordinative devices ***** an organization. When first

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