Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of ***** quality service and innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report m*****ager but also is influenced and heavily *****ed (and sometimes funded) by another manager/organization ***** become a major ***** trend. Matrix management is rapidly becoming popularized ***** adopted by corporations seeking solutions ***** budgetary, manpower and productivity *****sues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing the behavior of employee's that do not report directly to them and that they cannot directly reprim***** or fire. F***** matrix teams, members also often struggle with varying agendas and incentive plans, thus management is faced with a ch*****llenge when attempting to coalesce the team. Power struggles ***** employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, ***** problem that managers ***** ***** with is determining whether the faults ***** a matrix ***** style *****weigh the benefits. The aim of ***** research study is to examine ***** nature ***** the matrix ***** of management ***** ***** problems inherent in it, in order to attempt to propose a better solution or organizational paradigm for ***** success.

***** preliminary research review suggests ***** ***** in any matrix management style ***** the potential for inter-group conflict; thus this paper will also seek to determine whether or not solutions ***** this negative aspect of matrix management can be determined.

***** REVIEW

***** ***** styles, much like other management programs including total quality improvement (TQM) and customer relations ***** (CRM) is rapidly ***** an increasingly popular style ***** management. Its potential for success and failure are explored in greater depth *****low.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of management that may actually prove beneficial to organizations. Called the 'power bloc' *****ory, Hayden, ***** and Wood suggest ***** the boards or management teams of ***** different corporations can effectively coordinate plans and dec*****ions "***** interlocking directors through toe boards of two other corporations." The idea is that by ne*****rking firms can build density and extend their influence and power.

Similarly, within any given organization, ***** used beneficially, more than one manager or director can oversee the operations of a single group of employees in order to f*****cilitate ***** ***** and influence. However, when dealing with employee behaviors and attitudes, having more than one manger to report ***** can ***** prove challenging and cumbersome, particularly ***** substantial thought is not put into the process of defining each *****'s roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing matrix management programs several years ago. His ***** verifies ***** matrix ***** "involves ***** distinctive elements" that can be used to develop lateral coordinative devices within an organization. When first


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