Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of their quality service and innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report m*****ager but also is influenced and heavily *****ed (and sometimes funded) by another manager/organization has become a m*****jor ***** trend. Matrix ***** is rapidly becoming popularized and adopted by corporations ***** solutions to budgetary, manpower ***** productivity *****sues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing the behavior ***** employee's that do not report directly ***** them and that they cannot directly reprim***** or fire. F***** ***** teams, members also often struggle with varying agendas and incentive plans, thus management is faced with a challenge when attempting to coalesce the team. Power struggles and employee conflicts have plagued many organizations that have sought out matrices ***** incorporated this system as an integral part of daily functioning.

Thus, ***** problem that managers ***** ***** with is determining whether the faults ***** a matrix management style *****weigh the benefits. The aim of this research study is ***** examine the nature of the matrix ***** of management and the problems inherent in it, in order to attempt to propose a better solution or organizational paradigm for management success.

***** preliminary research review suggests ***** inherent in any matrix management ***** is ***** potential for inter-group conflict; thus th***** paper will also seek to determine whether or not solutions to this negative aspect of matrix ***** can be determined.


***** management styles, much like other management programs including total qual*****y improvement (TQM) and customer relations ***** (CRM) is rapidly ********** an increasingly popular style ***** management. Its ***** for success and failure are explored in greater depth below.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix ***** of management that may actually prove beneficial to organizations. Called the 'power bloc' theory, Hayden, ***** and ***** ***** that the boards or management ***** of ***** different c*****porations can effectively coordinate plans and decisions "by interlocking directors through toe boards of two other corporations." The idea is that by ne*****rking firms can build density and extend their influence and power.

Similarly, within ***** given organization, when used **********, more than one manager or director can oversee the operations of a single group of employees in order to f*****cilitate ***** ***** and influence. However, when dealing with employee ********** and attitudes, having more than one manger to ***** ***** can also prove challenging and cumbersome, particularly when substantial thought is ***** put into the process of defining each ********** roles and functions.

***** (1989) conducted a study of 315 hospitals utilizing matrix management programs ***** years ago. His study verifies that matrix management "involves several distinctive elements" that can be used to develop lateral coordinative devices within an organization. When first


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