Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of their quality service and innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report manager but also is influenced and heavily *****ed (and sometimes funded) by another manager/organization has become a m*****jor ***** trend. Matrix management is rapidly becoming popularized ***** adopted by corporations seeking solutions to budgetary, manpower and productivity *****sues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing the behavior ***** employee's that do not report directly ***** them and that they cannot directly reprim***** or fire. For ***** teams, members ***** often struggle with varying agendas and incentive plans, thus management is faced with a challenge when attempting to coalesce the team. Power *****s and employee conflicts have plagued many organizations that have sought out matrices ***** incorporated this system as an integral part of daily functioning.

Thus, ***** problem that managers ***** ***** with is determining whether the faults ***** a matrix management style *****weigh ***** benefits. The aim of ***** research study is ***** examine the nature of the matrix ***** of management and ***** problems inherent in it, in order to attempt to propose a better solution or organizational paradigm for management success.

***** preliminary research review suggests that inherent in any matrix management style is the potential for inter-group conflict; thus this paper will also seek to determine whether or not solutions to this negative aspect of matrix ***** can be determined.

***** REVIEW

***** management styles, much like other management programs including *****tal quality improvement (TQM) and customer relations management (CRM) is rapidly ***** an increasingly popular style ***** management. Its potential for success and failure are explored in greater depth *****low.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of management that may actually prove beneficial to *****. Called the 'power bloc' theory, Hayden, ***** and ***** ***** that the boards or management ***** of two different corporations can effectively coordinate ***** and dec*****ions "***** interlocking directors through toe boards of ***** o*****r *****." The idea is that by networking firms can build density and extend ***** influence and power.

Similarly, within ***** given organization, ***** used beneficially, more than one manager or director ***** oversee the operations of a single group of employees in order to f*****cilitate greater ***** and *****. However, when dealing with employee *****s and attitudes, having more ***** one manger to report to can ***** prove challenging and cumbersome, particularly ***** substantial thought is ***** put into the process of defining each ********** roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing matrix management programs ***** years ago. His study verifies ***** matrix ***** "involves several distinctive elements" that can be used to develop lateral coordinative devices ***** an organization. When first


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