Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of ***** quality service ***** innovativeness. Over the last several years, ***** matrix structure of management, where an employee has a direct report m*****ager but also is influenced and heavily directed (and sometimes funded) by another manager/organization has become a major organizational trend. Matrix management is rapidly becoming popularized and adopted by corporations ***** solutions to budgetary, manpower ***** productivity issues.

***** the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing ***** behavior of employee's that do not report directly ***** them and that they cannot directly reprim***** or fire. For ***** teams, members ***** often struggle w*****h varying agendas and incentive plans, thus management is faced with a challenge when attempting to coalesce the team. Power *****s ***** employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, the problem that managers are ***** with is determining whether the faults of a matrix management style *****weigh the benefits. The aim ***** this research study is ***** examine ***** nature of the ***** structure of management and the problems inherent in it, in order to attempt to propose a better solution or ***** paradigm f***** ***** success.

***** preliminary research review suggests ***** ***** in any matrix management ***** is the potential for inter-group conflict; thus th***** paper will also seek to determine whether or not solutions to this negative aspect of matrix management can be determined.

***** REVIEW

***** management styles, much like other management programs including *****tal quality improvement (TQM) and customer relations ***** (CRM) is rapidly ***** an increasingly popular style of management. Its potential for success and failure ***** explored in greater depth below.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of ***** that may actually prove beneficial to organizations. Called the 'power bloc' theory, Hayden, Kaya and Wood suggest ***** the boards or management teams of ***** different corporations can effectively coordinate ***** and decisions "***** interlocking directors through toe boards of two o*****r corporations." The idea is that by ne*****rking firms can build density and extend their influence and power.

Similarly, ********** ***** given organization, when used beneficially, more than one manager or director can oversee the operations of a single group of employees in order to facilitate ***** productivity and influence. However, when dealing with employee behaviors and attitudes, having more ***** one manger to ***** to can also prove challenging and cumbersome, particularly when substantial thought is ***** put into the process of defining each *****'s roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing ***** management programs several years ago. His ***** verifies ***** matrix management "involves several distinctive elements" that can be used to develop lateral coordinative devices within an organization. When first


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