Essay - Sources of Information in Healthcare Administration as the Field of...

Sources of Information in Healthcare Adm*****istration

As the field of healthcare administration becomes increasingly complex, it is more important than ever that healthcare administrators adopt sound business practices and methodologies that will propel *****m to the top of their game. Multiple authors and experts in the field have provided a ***** found*****tion for healthcare administration to succeed in today's turbulent marketplace. The ideas ***** many of these ***** are explored below.

***** Lee in his work "If Disney Ran Your Hospital: 91/2 Things You Would Do Differently" challenges healthcare administrators to take a new perspective in the field of administration. Using telling stories of patients and healthcare organizations, visual aids ***** various allusions to real life settings, Lee helps hospital administrators come to understand the importance of patient loyalty and courtesy as vital to healthcare delivery. Lee suggests that patient loyalty is key for a hospital ***** thrive ***** survive in today's competitive and often cut throat medical care environment. ***** author also ***** that experience is vital to success in the healthcare industry, and that healthcare administrators must be armed with in*****mation and ***** ra*****r than just provide service to ********** ***** customers in order to succeed. The total "emotional experience" of a ***** stay is vital to an ***** success (Lee, 2004).

Likewise healthcare ***** reform is explored in "Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care" where the ***** focus on ***** ***** of centering care on patient's needs. The *****s suggest ***** physicians and administrators are equally responsible for seeing to the quality of patient care efforts, and that patient centered health care quality can be easily integrated into health***** administration, including health policy, standards and regulations (Gerteis, et al. 2002). The authors ***** that when designing and delivering efficient services administrators must improve their ability to consider and enhance the care that individual patients experience.

O*****r influential administrators and figures in the world of ***** care ***** include Berwisk, Godfrey & Roessner. In ***** ***** "Curing Health Care: New Strategies for Quality Improvement" the authors ***** on improving service quality and productivity by avoiding critical administration mistakes. These ***** according to ***** authors inefficient activities. The authors suggest that for patients to believe in health care they must first "***** som*****h*****g to rely on" (Berwisk, ***** & Roessner, 2002). Patients expect ***** as something that should be intertwined in medicine and in healthcare *****. One is not independent of the o*****r, but rather both work synerg*****tically ***** improve health care ***** and ensure that patients are delivered the care excellence they expect when entering a hospital or other healthcare envir*****ment.

Susan Keane Baker's assumptions are most similar to those of Fred Lee in her work "Managing Patient Expectations: ***** Art ***** Finding and Keeping Loyal *****." Here like ***** Baker emphasizes the importance of building loyalty over satisfaction. Baker *****s that administrators must also work closely and intimately with ***** and other health representatives in ***** to respond adequately to patient needs and desires