Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer sat*****faction within the three organizations of businesses ***** the nature of Manufacturing, Service and Non-Profit sectors. There will be for each a description of the need ***** customer-driven ***** ***** ***** matrix outlining the differences between the strategic roles ***** TQM within each of these. Finally this work ***** assess the importance ***** leadership ***** each as it relates to quality.

Introduction ***** Total ***** Management

***** Quality Management is defined as: "A management method relying on the cooperation of all members of an organization that center on quality and ***** ***** long-term success of the organization through ***** satisfaction of the customers as well as ***** benefit of all members ***** society." (Total ***** Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of 'Total Quality *****' if ***** ***** is to keep pace with others providing services and products in the market existing and the fact*****s and influences ********** with products and ***** provision. Total ***** Management is just as it sounds, ***** is ***** management of ***** and every aspect ***** the process of business that have ***** opportunity ***** impact the quality ***** either the product or the ***** of the customer.

Four Categories of TQM Focus

Considerations of TQM are those as follows:

***** - Shareholder/Executive Director ***** Federal Funding Agencies

Internal Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initi*****ing improvement

***** ***** To Achieve Vision how should the customer view the organization. (***** Quality ***** 2000-2006: Ateneo Pr*****essional ***** Library)

***** to the ***** entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web located at"Recently management philosophy has shown an increasing realiz*****i***** ***** the ***** of customer focus and customer satisfaction in any company. These are c*****ed lead*****g indicators: if customers ***** not satisfied, they will eventually find other suppliers that will meet their *****s. Poor performance from this perspective is thus a leading indicator ***** future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer ***** be analyzed. In terms of kinds of customer, and of the kids of ***** for ***** we are providing a product or service to those customer groups." (History of ***** ***** Scorecard, 2006)

The scorecard ***** the following categories listed ***** consideration in the TQM process:

Objectives- major ********** to be achieved

***** - the observable parameters that ***** ***** used to measure progress toward reaching ***** objective.

Targets - the specific target *****s for the measures, for example, 7% annual ***** in manufactur*****g disruptions.

*****itiatives: programs or projects to be initiated in order to meet the objective. (The His*****ry ***** the Balanced Scorecard, 2006)

I. ***** Non-Profit Sector

With***** the non-profit organization there are


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