Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer satisfaction within the three organizations of businesses of the nature of Manufacturing, ***** and ***** sectors. There will be for each a description of the need ***** *****-driven quality ***** a matrix outlining the differences between the strategic roles of TQM within each ***** these. Finally ***** work will assess the importance of leadership ***** each as it relates to qual*****y.

Introduction ***** Total ***** Management

***** Quality Management is defined as: "A management method relying on the cooperation of all members of an organization that center on quality and on the long-term success of ***** organization through the sat*****faction of the customers ***** well as the benefit of all ***** and society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of '***** Quality *****' if ***** ***** is to keep pace with others ***** services and products in the market existing and ***** fac*****rs and influences associated with ***** ***** services provision. Total Quality Management is just as it sounds, ***** is the management of ***** and every aspect ***** the process of business that have ***** opportunity to impact the quality ***** ei*****r the product or the satisfaction of the cus*****mer.

***** Categories of TQM Focus

Considerations ***** TQM are those as follows:

***** - Shareholder/Executive Director ***** Federal Funding Agencies

Internal Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability ***** initi*****ing improvement

Customer - To Achieve Vision how should ***** customer view the organization. (***** Quality Management 2000-2006: ***** Professional Schools Library)

***** to the ***** entitled: "History of ***** Balanced Scorecard" which is available online at the12Manage on the web located at"Recently management philosophy h***** s*****own an increasing realization ***** the importance of customer focus and customer satisfaction in any company. These are called lead*****g indicators: if *****s are not satisfied, they will eventually find other suppliers ***** ***** meet their needs. Poor performance from this perspective is thus a leading indicator ***** future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer ***** be analyzed. In terms of kinds ***** customer, and of the kids of processes for which we ***** providing a product or service to those customer groups." (History of ***** ***** Scorecard, 2006)

The scorecard has the following categories listed for consideration in the TQM process:

Objectives- major *****s to be achieved

***** - the observable parameters that will be used to measure progress toward reach*****g the objective.

Targets - ***** specific target values for the measures, for example, 7% annual ***** in manufactur*****g disruptions.

Initiatives: programs or projects to be initiated in order to meet the objective. (The History ***** ***** Balanced Scorecard, *****)

I. The Non-Profit Sector

With***** the non-profit organization *****re are


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