Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer satisfaction within the three organizations of businesses ***** the nature of Manufacturing, Service and Non-Profit sectors. There will be for each a description of the need for customer-driven ***** ***** ***** matrix outlining the differences between the strategic roles ***** TQM ***** each of these. Finally this work will assess the importance ***** leadership within each as it relates to quality.

***** to Total ***** Management

***** Quality ***** is defined as: "A management method relying on the cooperation of all members ***** an organization that center on quality and on ***** long-term success of the organization through ***** sat*****faction of the customers as well ***** ***** benefit of all members and society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of 'Total Quality Management' if the ***** is to keep pace with others providing services and products in the market existing and ***** factors and influences associated with ***** and ***** provision. Total Quality Management is just as it sounds, it is the management ***** each and every aspect of the process of business that have ***** opportun*****y to impact the quality ***** either the product or the satisfaction of the customer.

Four Categories of TQM Focus

Considerations of TQM are those as follows:

***** - Shareholder/Executive Director ***** Federal Funding Agencies

***** Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability ***** initiating improvement

***** ***** To Achieve Vision how should the customer view the organization. (*****tal Quality ***** 2000-2006: Ateneo Pr*****essional Schools Library)

***** to the work entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web located at"Recently management philosophy has shown an increasing realiz*****ion ***** the ***** of customer focus and customer ***** in any company. These are called leading indicators: if customers ***** not satisfied, they will eventually find other suppliers that ***** meet their needs. Poor performance from this perspective is thus a ***** indicator of future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer ***** be analyzed. In terms ***** kinds of *****, and of the kids of ***** for which we are providing a product or service to those customer groups." (History ***** ***** ***** Scorecard, 2006)

The scorecard has the following categories listed ***** consideration in ***** TQM process:

***** major *****s to ***** achieved

Measures - the observable parameters that will be used to measure progress toward reach*****g ***** objective.

Targets - the specific target values for the **********, ***** example, 7% annual decline in manufacturing disruptions.

Initiatives: programs or projects to be initiated in order to meet the objective. (The His*****ry of the Balanced Scorecard, 2006)

I. ***** Non-Pr*****it Sector

Within the non-profit organization *****re are


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