Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer satisfaction within the three organizations of businesses ***** the nature of Manufacturing, ***** and Non-Profit sectors. There will be for each a description of the need for ********** quality and a matrix outlining the differences between ***** strategic roles ***** TQM within each of these. Finally ***** work will assess the importance of leadership within each as it relates to quality.

Introduction ***** Total ***** Management

***** Quality ***** is defined as: "A management method relying on the cooperation of all members ***** an organization that center on quality and ***** ***** long-term success of the organization through ***** satisfaction of the customers ***** well as the benefit of all ***** ***** society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of '***** Quality *****' if the ***** is to keep pace with others providing services and products in the market existing and ***** fact*****s and influences ********** with products and ***** provision. Total Quality Management is just as it sounds, it is the management ***** each and every aspect of the process of business ***** have the opportun*****y to impact ***** quality ***** either the product or the satisfaction of the customer.

***** Categories of TQM Focus

Considerations of TQM are those as follows:

Financial - Sh*****holder/Executive Director and Federal Funding Agencies

***** Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initi*****ing improvement

***** ***** To Achieve Vision how should the customer view the organization. (Total Quality ***** 2000-2006: ***** Professional ***** Library)

According to the ***** entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web loc*****ed at"Recently management philosophy has shown an increasing realizati***** of the ***** of customer focus and customer ***** in any company. These are c*****ed leading indicators: if *****s ***** not satisfied, they will eventually find other suppliers that will meet their *****s. Poor performance from this perspective is thus a leading indicator ***** future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer should be analyzed. In terms of kinds ***** *****, and of the kids of ***** for ***** we are providing a product or service to those customer groups." (History of ***** Balanced Scorecard, 2006)

The scorecard has the following categories listed ***** consideration in ***** TQM process:

Objectives- major objectives to ***** achieved

Measures - the observable parameters that ***** be used to measure progress toward reaching ***** objective.

Targets - the spec*****ic target values for ***** *****s, for example, 7% annual decline in manufactur*****g disruptions.

Initiatives: programs or projects to be initiated in order to meet the objective. (The History of ***** Balanced Scorecard, 2006)

I. ***** Non-Profit Sector

With***** the non-profit organization there are


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