Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufactur*****g, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer sat*****faction within the three organizations of businesses ***** the nature of Manufacturing, ***** and ***** sectors. There will be for each a description of the need ***** customer-driven quality and a matrix outlining the differences between ***** strategic roles ***** TQM within each of these. Finally ***** work ***** assess the importance of leadership ***** each as it relates to quality.

***** to Total Quality Management

***** Quality Management is defined as: "A management method relying on the cooperation of all members of an organization that center on quality ***** on the long-term success of the organization through ***** satisfaction of the customers ***** well as ***** benefit of all members and society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of 'Total Quality Management' if the organization is to keep pace with others ***** services and products in the market existing and ***** fac*****rs and influences ********** with ***** ***** services provision. Total ***** Management is just as it sounds, ***** is the management ***** each and every aspect of the process of business that have ***** opportunity to impact the quality of either the product or the ***** ***** the customer.

***** Categ*****ies of TQM Focus

Considerations of TQM are those as follows:

***** - Sh*****holder/Executive Director and Federal Funding Agencies

Internal Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initi*****ing improvement

***** - To Achieve Vision how should the customer view the *****. (Total Quality Management 2000-2006: ***** Pr*****essional ***** Library)

***** to the work entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web loc*****ed at"Recently management philosophy h***** shown an increasing realiz*****i***** of the import*****ce of customer focus and customer satisfaction in any company. These are called lead*****g indicators: ***** customers ***** not satisfied, they will eventually find other suppliers that will meet their *****s. Poor performance from this perspective is thus a leading indicator of future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer should be analyzed. In terms ***** kinds of *****, and ***** the kids of ***** for which we are providing a product or service to those customer groups." (History of ***** ***** Scorecard, 2006)

The scorecard has the following categories listed for consideration in ***** TQM process:

***** major ********** to be achieved

Measures - the observable parameters that ***** be used to measure progress toward reaching the objective.

***** - ***** specific target values ***** the measures, for example, 7% annual ***** in manufacturing disruptions.

Initiatives: programs or projects to be initiated in order to meet the objective. (The History of ***** Balanced Scorecard, 2006)

I. ***** Non-Profit Sector

Within the non-profit organization there are


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