Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer sat*****faction within the three organizations of businesses ***** the nature of Manufacturing, ***** and ***** sectors. There will be for each a description of the need for customer-driven ***** and a matrix outlining the differences between ***** strategic roles ***** TQM ***** each of these. Finally this work will assess the importance of leadership within each as it relates to quality.

***** ***** Total Quality Management

Total Quality Management is defined as: "A management method relying on the cooperation of all members ***** an organization that center on quality ***** ***** ***** long-term success of the organization through ***** satisfaction of the customers ***** well as ***** benefit of all ***** and society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of 'Total Quality Management' if the organization is to keep pace with others providing services ***** products in the market existing and ***** factors and influences associated with ***** and ***** provision. Total Quality Management is just as it sounds, ***** is the management ***** each and every aspect of ***** process of business that have the opportunity to impact ***** quality ***** either the product or the satisfaction of the customer.

Four Categ*****ies of TQM Focus

Considerations ***** TQM are those as follows:

Financial - Sh*****holder/Executive Director and Federal Funding Agencies

Internal Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initi*****ing improvement

***** - To Achieve Vision how should the customer view the organization. (***** Quality ***** 2000-2006: Ateneo Professional Schools Library)

According to ***** ***** entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web located at"Recently management philosophy h***** s*****own an increasing realization ***** the ***** of ***** focus and customer ***** in any company. These are c*****ed leading indicators: if *****s ***** not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer should be analyzed. In terms ***** kinds of *****, and of the kids of ***** ***** ***** we are providing a product or service to those customer groups." (History of the Balanced Scorecard, 2006)

The scorecard has the following categories listed for consideration in ***** TQM process:

Objectives- major objectives to ***** achieved

Measures - the observable parameters that will be used to measure progress toward reach*****g the objective.

Targets - the spec*****ic target values for the *****s, for example, 7% annual ***** in manufactur*****g disruptions.

Initiatives: programs or projects to be initiated in order to meet the objective. (The History ***** the ***** Scorecard, *****)

I. The Non-Profit Sector

With***** the non-profit organization *****re are


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