Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...


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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations

Objective

The objective of this work is to explain the value of quality in relationship to customer satisfaction within the three organizations of businesses of the nature ***** Manufacturing, ***** and ***** sectors. There will be for each a description of the need for *****-driven quality and a matrix outlining the differences between ***** strategic roles ***** TQM ***** each of these. Finally this work ***** assess the importance ***** leadership within each as it relates to qual*****y.

Introduction ***** Total ***** Management

***** Quality ***** is defined as: "A management method relying on the cooperation of all members of an org*****ization that center on quality ***** ***** the long-term success of the organization through ***** sat*****faction of the customers as well as ***** benefit of all members and society." (Total ***** Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's management must apply the concept of '***** Quality *****' if the ***** is to keep pace with others providing services ***** products in the market existing and ***** fact*****s and influences *****sociated with products ***** services provision. Total Quality Management is just as it sounds, it is the management ***** each and every aspect of ***** process of business that have the opportunity to impact the quality ***** either the product or ***** satisfaction of the cus*****mer.

***** Categ*****ies of TQM Focus

Considerations ***** TQM are those as follows:

***** - Shareholder/Executive Director ***** Federal Funding Agencies

***** Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability ***** initi*****ing improvement

***** ***** To Achieve Vision how should ***** customer view the organization. (***** Quality Management 2000-2006: ***** Professional Schools Library)

According to ***** work entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web located at http://www.12manage.com/methods_balancedscorecard.html:"Recently management philosophy h***** s*****own an increasing realizati***** of the import*****ce of customer focus and customer satisfaction in any company. These are c*****ed leading indicators: ***** *****s ***** not satisfied, *****y will eventually find other suppliers ***** will meet their *****s. Poor performance from this perspective is thus a leading indicator ***** future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer ***** be analyzed. In terms of kinds ***** customer, and of the kids of processes ***** which we are providing a product or service to those customer groups." (History of the ***** Scorecard, 2006)

The scorecard has the following categories listed for consideration in ***** TQM process:

***** major ********** to be achieved

***** - the observable parameters that will be used to measure progress toward reach*****g ***** objective.

Targets - the specific target *****s ***** ***** measures, for example, 7% annual ***** in manufactur*****g disruptions.

*****itiatives: programs or projects to be initiated in order to meet the objective. (The History ***** the Balanced Scorecard, *****)

I. The Non-Profit Sector

Within the non-profit organization there are

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