Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer satisfaction within the three organizations of businesses ***** the nature of Manufacturing, ***** and ***** sectors. There will be for each a description of the need for customer-driven quality ***** a matrix outlining the differences between ***** strategic roles ***** TQM ***** each of these. Finally this work will assess the importance ***** leadership within each as it relates to quality.

Introduction ***** Total Quality Management

***** Quality Management is defined as: "A management method relying on the cooperation of all members of an org*****ization that center on quality and ***** ***** long-term success of the organization through the sat*****faction of the customers as well ***** ***** benefit of all members ***** society." (Total ***** Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's management must apply the concept of '***** Quality *****' if ***** ***** is to keep pace with others providing services and products in the market existing and ***** fact*****s and influences associated with ***** ***** services provision. Total ***** Management is just as it sounds, it is the management ***** each and every aspect of ***** process of business that have the opportun*****y to impact ***** quality of either the product or the satisfaction ***** the cus*****mer.

***** Categ*****ies of TQM Focus

Considerations of TQM are those as follows:

Financial - Sh*****holder/Executive Director and Federal Funding Agencies

***** Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initi*****ing improvement

Customer - To Achieve Vision how should ***** customer view the organization. (*****tal Quality Management 2000-2006: ***** Professional Schools Library)

According to ***** work entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web located at"Recently management philosophy has shown an increasing realiz*****i***** ***** the import*****ce of customer focus and customer ***** in any company. These are called leading indicators: ***** customers are not satisfied, they will eventually find other suppliers ***** ***** meet their needs. Poor performance from this perspective is thus a ***** indicator of future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer should be analyzed. In terms ***** kinds of *****, and ***** the kids of processes for which we are providing a product or service to those customer groups." (History of ***** ***** Scorecard, 2006)

The scorecard ***** the following categories listed ***** consideration in ***** TQM process:

Objectives- major *****s to ***** achieved

Measures - the observable parameters that will be used to measure progress toward reaching ***** objective.

***** - the specific target *****s for ***** measures, for example, 7% annual decline in manufactur*****g disruptions.

*****itiatives: programs or projects to be initiated in order to meet the objective. (The His*****ry of ***** Balanced Scorecard, 2006)

I. ***** Non-Pr*****it Sector

With***** the non-profit organization *****re are


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