Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufactur*****g, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer satisfaction within the three organizations of businesses of the nature of Manufacturing, Service and ***** sectors. There will be for each a description of the need for customer-driven ***** ********** a matrix outlining the differences between the strategic roles ***** TQM within each of these. Finally ***** work will assess the importance of leadership within each as it relates to quality.

***** to Total Quality Management

Total Quality Management is defined as: "A management method relying on the cooperation of all members of an org*****ization that center on quality and on the long-term success of the organization through ***** satisfaction of the customers as well as ***** benefit of all members ***** society." (Total ***** Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of '***** Quality Management' if the *****ganization is to keep pace with others ***** services and products in the market existing and the factors and influences associated with ***** and services provision. Total ***** Management is just as it sounds, ***** is ***** management of ***** and every aspect ***** the process of business ***** have the opportunity to impact the quality of ei*****r the product or ***** ***** of the customer.

Four Categories of TQM Focus

Considerations ***** TQM are those as follows:

***** - Shareholder/Executive Director and Federal Funding Agencies

Internal Business Processes - Shareholders ***** Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initiating improvement

***** - To Achieve Vision how should the customer view the organization. (***** Quality ***** 2000-2006: ***** Professional ***** Library)

***** to ***** work entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web located at"Recently management philosophy h***** s*****own an increasing realiz*****ion ***** the ***** of ***** focus *****d customer satisfaction in any company. These are called lead*****g indicators: ***** *****s are not satisfied, they will eventually find other suppliers that will meet their *****s. Poor performance from this perspective is thus a leading indicator ***** future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer ***** be analyzed. In terms of kinds ***** *****, and of the kids of processes ***** which we ***** providing a product or service to those customer groups." (History of ***** Balanced Scorecard, 2006)

The scorecard has the following categories listed for consideration in the TQM process:

Objectives- major *****s to be achieved

Measures - the observable parameters that ***** be used to measure progress toward reach*****g the objective.

***** - the specific target values ***** ***** **********, for example, 7% annual decline in manufacturing disruptions.

*****itiatives: programs or projects to be initiated in order to meet the objective. (The His*****ry of the ***** Scorecard, *****)

I. The Non-Pr*****it Sector

With***** the non-profit organization there are


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