Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer satisfaction within the three organizations of businesses ***** the nature of Manufacturing, Service and Non-Profit sectors. There will be for each a description of the need for ********** quality ***** a matrix outlining the differences between the strategic roles ***** TQM within each of these. Finally this work ***** assess the importance of leadership ***** each as it relates to quality.

***** ***** Total Quality Management

***** Quality Management is defined as: "A management method relying on the cooperation of all members ***** an org*****ization that center on quality and on ***** long-term success of the organization through ***** satisfaction of the customers as well as the benefit of all ***** and society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of '***** Quality Management' if the ***** is to keep pace with others ***** services and products in the market existing and ***** fac*****rs and influences associated with products and ***** provision. Total Quality Management is just as it sounds, it is the management of each and every aspect of the process of business ***** have ***** opportun*****y to impact the quality of ei*****r the product or ***** satisfaction ***** the customer.

Four Categ*****ies of TQM Focus

Considerations ***** TQM are those as follows:

***** - Sh*****holder/Executive Director and Federal Funding Agencies

Internal Business Processes - Shareholders ***** Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability ***** initi*****ing improvement

***** - To Achieve Vision how should ***** customer view the organization. (***** Quality Management 2000-2006: Ateneo Professional ***** Library)

According to ***** ***** entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web located at"Recently management philosophy has shown an increasing realiz*****ion ***** the importance of ***** focus and customer ***** in any company. These are called lead*****g indicators: ***** customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator ***** future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer should be analyzed. In terms of kinds ***** customer, and of the kids of processes ***** which we ***** providing a product or service to those customer groups." (History of ***** ***** Scorecard, 2006)

The scorecard has the following categories listed for consideration in ***** TQM process:

***** major objectives to ***** achieved

***** - the observable parameters that will be used to measure progress toward reach*****g the objective.

Targets - the specific target *****s ***** ***** measures, for example, 7% annual ***** in manufactur*****g disruptions.

*****itiatives: programs or projects to be initiated in order to meet the objective. (The History ***** the Balanced Scorecard, *****)

I. The Non-Profit Sector

With***** the non-profit organization *****re are


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