Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufacturing, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer satisfaction within the three organizations of businesses ***** the nature of Manufacturing, Service and Non-Profit sectors. There will be for each a description of the need for ********** quality and a matrix outlining the differences between the strategic roles ***** TQM within each of these. Finally this work ***** assess the importance ***** leadership ***** each as it relates to qual*****y.

Introduction to Total Quality Management

Total Quality Management is defined as: "A management method relying on the cooperation of all members of an org*****ization that center on quality and ***** the long-term success of the organization through ***** sat*****faction of the customers ***** well as ***** benefit of all ***** and society." (Total ***** Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's ***** must apply the concept of '***** Quality *****' if the ***** is to keep pace with others providing services and products in the market existing and ***** factors and influences *****sociated with products ***** services provision. Total ***** Management is just as it sounds, it is the management of ***** and every aspect of the process of business ***** have ***** opportunity to impact the quality ***** ei*****r the product or ***** satisfaction of the customer.

***** Categ*****ies of TQM Focus

Considerations of TQM are those as follows:

***** - Sh*****holder/Executive Director and Federal Funding Agencies

***** Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initi*****ing improvement

***** - To Achieve Vision how should ***** customer view the organization. (***** Quality Management 2000-2006: ***** Professional ***** Library)

According to the ***** entitled: "History of ***** Balanced Scorecard" which is available online at the12Manage on the web loc*****ed at"Recently management philosophy h***** s*****own an increasing realiz*****ion of the ***** of customer focus and customer satisfaction in any company. These are c*****ed lead*****g indicators: ***** customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer ***** be analyzed. In terms ***** kinds of *****, and ***** the kids of ***** for ***** we are providing a product or service to those customer groups." (History of ***** Balanced Scorecard, 2006)

The scorecard has the following categories listed ***** consideration in ***** TQM process:

***** major objectives to ***** achieved

***** - the observable parameters that ***** be used to measure progress toward reaching the objective.

Targets - the specific target *****s for the **********, ***** example, 7% annual decline in manufactur*****g disruptions.

Initiatives: programs or projects to be initiated in order to meet the objective. (The His*****ry ***** ***** Balanced Scorecard, 2006)

I. The Non-Profit Sector

Within the non-profit organization there are


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