Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufactur*****g, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer sat*****faction within the three organizations of businesses of the nature ***** Manufacturing, ***** and Non-Profit sectors. There will be for each a description of the need ***** ********** quality and a matrix outlining the differences between ***** strategic roles ***** TQM ***** each of these. Finally ***** work will assess the importance ***** leadership within each as it relates to qual*****y.

Introduction to Total Quality Management

Total Quality Management is defined as: "A management method relying on the cooperation of all members ***** an org*****ization that center on quality ***** on the long-term success of the organization through ***** sat*****faction of the customers as well ***** ***** benefit of all members and society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's management must apply the concept of '***** Quality Management' if ***** ***** is to keep pace with others providing services ***** products in the market existing and ***** fac*****rs and influences associated with ***** ***** ***** provision. Total Quality Management is just as it sounds, ***** is the management ***** each and every aspect of ***** process of business that have the opportunity to impact ***** quality of either the product or ***** satisfaction ***** the cus*****mer.

***** Categ*****ies of TQM Focus

Considerations of TQM are those as follows:

***** - Shareholder/Executive Director ***** Federal Funding Agencies

***** Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initi*****ing improvement

***** ***** To Achieve Vision how should the customer view the organization. (***** Quality ***** 2000-2006: ***** Professional Schools Library)

According to ***** ***** entitled: "History of the Balanced Scorecard" which is available online at the12Manage on the web located at"Recently management philosophy has shown an increasing realiz*****i***** ***** the import*****ce of customer focus and customer satisfaction in any company. These are called lead*****g indicators: if *****s are not satisfied, they will eventually find other suppliers ***** ***** meet their *****s. Poor performance from this perspective is thus a leading indicator of future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer should be analyzed. In terms ***** kinds of customer, and of the kids of ***** for ***** we ***** providing a product or service to those customer groups." (History ***** the ***** Scorecard, 2006)

The scorecard ***** the following categories listed for consideration in the TQM process:

Objectives- major ********** to ***** achieved

Measures - the observable parameters that will be used to measure progress toward reach*****g ***** objective.

***** - the spec*****ic target *****s for the *****s, ***** example, 7% annual ***** in manufacturing disruptions.

*****itiatives: programs or projects to be initiated in order to meet the objective. (The History of ***** Balanced Scorecard, 2006)

I. ***** Non-Profit Sector

With***** the non-profit organization *****re are


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