Essay - Total Quality Management the Term Total Quality Management or Tqm...

Total Quality Management

The term Total Quality Management or TQM is defined as a mutual type of doing business that focuses on relying on the skills and abilities of the labor as well as ***** management in order to bring a c*****tinuous improvement in the quality and productivity of the organization by working in the form of teams. However, this concept of ***** has not emerged overnight. ***** quality management ***** its roots back to the era of 1970s and 80s when the US companies were struggling for their survival in an adverse atmosphere of recession, decline in business, deregulations, increasing competition, growing trade deficit, low ***** ***** a more aware and educated customer demanding more quality products. The giants of the American economy such as Ford motors and Xerox h***** suffered from huge losses in ***** period because of the unfavorable market conditions and ********** ***** from the foreign competitors. This was the time when ***** true concept ***** TQM begins to emerge and companies started realizing the importance of quality.

The most prominent figure in the development of ***** concepts ***** Total Quality Management is of Dr. W. Edwards Deming, an American statistician who is known as the father or TQM. The majority ***** the core concepts of TQM were brought forward through the work ***** Dr. Deming. He was ***** appraised by ***** Japanese than his countrymen and ***** invited several times by the Japanese to guide them in develop*****g effective quality ***** tools. He guided the Japanese in recuperat*****g their industries after the *****orld War II. He also helped the American industries during the World War II by teaching ********** the use of different statistical methods to improve the quality of the product. Later he used this experience in forming new ideas for ***** development of tools for ***** management. (Bank, John)

As mentioned earlier, the Japanese gave due consideration to ***** concepts and ***** ***** ***** while the American firms did not ***** much attention to his works. ***** reason was that the American businesses at those times were considered to be the ***** successful ***** ***** American ***** practices ***** considered ***** be the most *****. Moreover, ***** American market was not much crowded from the ***** competitors at that time. On ***** other hand, the Japanese ***** lack the skills and talents to produce high quality products that may be comparable ***** ********** American counterparts. T***** was the reason that the industrial leaders of Japan invited Deming to teach them his ***** ***** improving quality. The first thing that ***** focused on, while taking the initiative to ***** quality, was ***** identify ***** wants and needs of the customer. He then recommended them to study ***** bring improvements in their production processes. He stressed on the need to ***** cont*****uous improvement until the ***** ***** the product is unmatched. He further urged ***** to shift the focus of their business from prof***** to quality. He argued ***** t***** approach will automatically increase the