Essay - TQM Total Quality Management Survey Manufacturing Customer Service and Delivery...

TQM

Total Quality Management Survey

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Customer service and delivery of quality products is essential to the survival of any organization, including a manufacturing organization (John, 2003). To customers working with a manufacturing company such as Picosecond Pulse Labs, Inc., satisfaction and a guarantee of the utmost ***** is critical to ********** relationship. If an organization is not able to provide any type of ***** of quality as to the product ********** manufacture and distribute, then the comp***** is ***** like to succeed, as there are dozens of *****eti*****rs eager to jump on any and all opportunities presented to them. In the manufacturing comp***** analyzed, all work *****leted for distribution is customer driven. This means the ***** works to deliver electronics products that are specific to a niche market. In this type of market, there is less competition than other markets, including for example, soda pop manufacturers.

***** there ***** only a few ***** org*****nizations that manufacture the *****s of products created at Picosecond, ***** establ*****h success and acquire an image ***** ***** best of the bets, the org*****ization must continu*****y develop tools ***** allow for customer-driven quality. These tools require ***** company to look at its processes and systems, including those involved in hir*****g and ***** of personnel. ***** a customer-driven organiz*****ion ***** this, appropriate training ***** all members ***** the organization is ***** to promoting a successful *****nd competitive market (*****, 2003).

These tools may include ISO-9000 certification standards, where ***** organization must meet stringent standards of quality to guarantee the products they manufacture and distribute to their customers (John, 2003). Other ***** that could be used in this sector *****clude solid leadership. A good leader in the manufacturing industry is one that is knowledgeable about the types of ***** he or she produces, and also aware of the types ***** products and quality *****s competit*****s use. Without this knowledge a manufacturing company is not likely to succeed in the global market.

Service Industry

Many organizations fall into ***** category of "service" entities. One of the more common examples are enterprises that offer loans including banking organizations. ***** perfect example of a service oriented ***** is Lending Tree. ***** comp*****ny operates primarily online, one way it caters to ***** needs of its global clientele. The organization provides "lending and realty services" in a way ***** allows consumers to make smart decisions (Lend*****g *****, 2007).

Because there are so many competitors these days in the online service market, especially with regard to ***** and ***** services, Lending Tree must ensure it provides customers the *****st possible service. If this feat is achieved, odds are strong customers will refer others to the *****, increasing *****s v*****ibility and reputation in the industry. ***** Tree uniquely positions itself in the industry as a "leading online" institution, *****mething many o*****r organizations in traditional *****s exchange industries do not presently offer (Lending Tree, 2007). ***** remain popular and well-known, the organization is working to create solid connections ***** net***** involving ***** consumers and o*****r