Essay - Organizational Structure of Starbucks Structure is One of the Most...


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Organizational Structure of Starbucks

***** is one of the most critical components ***** an organization. As one text notes, "structure ***** a powerful tool for reaching strategic goals, and a strategy's success often is determined by its fit with organization structure" (Daft, 1997, p. 352). This link between strategy and structure will be investigated by considering the company *****. Firstly, the structure of the organization will be described. The link ***** ***** ***** strategy will ********** be discussed. ***** will be followed by ***** problems that the current structure is likely to cause and suggesting what changes might need to be made. Finally, the impact of these changes ***** be *****.

***** has a fl*****t organizational structure with departmentalization by function. The basic organizational design has the Office ***** the Chairman ***** ***** Board of Directors at the top level. ***** next ***** ***** made up of senior level executives. Below this, the ***** is divided into functions (FED, 2003). The ***** structure ***** an emphasis on involving all employees. For example, cross-functional work teams are used for strategic planning and a steering committee comprised of the heads ***** each functional ********** meet regularly (FED, *****). There is also an emphas***** on ***** *****d empowering ***** at the lower levels of ***** company. For example, in roasting plants self-managed teams are used, where a te*****m is responsible ***** accomplishing a specific job (FED, 2003). Cross-functional teams are also ***** to make hiring decisions and the appraisal systems involve all employees. The company also involves all employees ***** holding open forums every quarter. Overall, ***** structure can ***** defined as a flat organizational structure, departmentalized by function and with various elements present to encourage employee involvement. This includes an emphasis on team***** and empowerment.

***** describes its mission as being "***** establish Starbucks ***** the premier purveyor of ***** finest coffee in the world while maintaining our uncompromising principles while we grow" (*****, *****, Mission Statement). To accompany this mission statement, Starbucks also has a list of ***** it b*****ses ***** operations on. These include providing a great working environment, applying the highest st*****ards of excellence to the purchasing, roasting and fresh delivery ***** ***** coffee ***** developing enthusiastically satisfied customers all of the time (Starbucks, 2003, Mission Statement). To achieve ***** task ***** providing a good working environment, ***** excellent products and satisfying customers, Starbucks needs to ensure its ********** are satisfied. Importantly, the majority of Starbucks income is received through its retail stores. This retail selling has a strong service component to it, where customers are ***** more than a product, *****y are purc*****ing an experience. How employees interact ***** consumers becomes critical to the org*****ization's success. In addition, it must be noted that this retail selling is being carried out at almost 6000 ***** across America ***** overseas (Starbucks, 2003, Timeline and History). This does not make it feasible for Starbucks to constantly assess the operations at ***** ***** its s*****res. Instead, it is necessary ***** Starbucks to

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