Essay - Social Psychology: Matrix Management Statement of the Problem Corporations are...

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Corporations are consistently seeking ways to improve their overall organizational performance and consumer's perceptions of ***** quality service ***** innovativeness. Over the last several years, the matrix structure of management, where an employee has a direct report m*****ager but also is influenced and heavily directed (and sometimes funded) by another manager/organization ***** become a major organizational trend. Matrix ***** is rapidly becoming popularized and adopted by corporations ***** solutions to budgetary, manpower and productivity issues.

To the individual a matrix management type of strategy presents the challenges of serving two masters. To managers, it presents challenges in directing ***** behavior of employee's that do not report directly to them and that they cannot directly reprimand or fire. For ***** teams, members ***** often struggle with varying agendas and incentive plans, thus management is faced with a ch*****llenge when attempting to coalesce the team. Power *****s ***** employee conflicts have plagued many organizations that have sought out matrices and incorporated this system as an integral part of daily functioning.

Thus, the problem that managers ***** faced with is determining whe*****r the faults ***** a matrix ***** style *****weigh ***** benefits. The aim of ***** research study is to examine the nature of the matrix structure of management ***** the problems inherent in it, in order to attempt to propose a better solution or ***** paradigm f***** management success.

***** preliminary research review suggests that inherent in any matrix management style is ***** potential for inter-group conflict; thus this paper will also seek to determine whether or not solutions ***** this negative *****pect of matrix management can be determined.

***** REVIEW

***** ***** styles, much like other management programs including total quality improvement (TQM) and customer relations management (CRM) is rapidly ***** an increasingly popular style ***** *****. Its ***** for success and failure are explored in greater depth *****low.

Hayden, Kaya and Wood (2002) suggest a model similar to the matrix style of management that may actually prove beneficial ***** *****. Called the 'power bloc' *****ory, Hayden, Kaya and ***** ***** ***** the boards or management teams of two different c*****porations can effectively coordinate plans ***** dec*****ions "by interlocking directors through toe boards of ***** o*****r corporations." The idea is that by networking firms can build density and extend their influence and power.

Similarly, within any given organization, ***** used **********, more than one manager or director can oversee the operations of a single group of employees in order to f*****cilitate greater ***** and *****. However, when dealing with employee *****s and attitudes, having more than one manger to report to can also prove challenging and cumbersome, particularly when substantial thought is not put into the process of defining each manager's roles and functions.

Burns (1989) conducted a study of 315 hospitals utilizing matrix management programs ***** years ago. His study verifies ***** matrix ***** "involves several distinctive elements" that can be used to develop lateral coordinative devices within an organization. When first


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