Essay - Total Quality Management in Manufacturing, Service, and Non-profit Organizations Objective...

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Total Quality Management in Manufactur*****g, Service, and Non-Profit Organizations


The objective of this work is to explain the value of quality in relationship to customer sat*****faction within the three organizations of businesses ***** the nature of Manufacturing, ***** and ***** sectors. There will be for each a description of the need for customer-driven ***** ********** a matrix outlining the differences between the strategic roles ***** TQM within each of these. Finally ***** work ***** assess the importance ***** leadership ***** each as it relates to quality.

***** ***** Total Quality Management

Total Quality Management is defined as: "A management method relying on the cooperation of all members ***** an org*****ization that center on quality and on the long-term success of the organization through the satisfaction of the customers ***** well as ***** benefit of all ***** and society." (Total Quality Management 2000-2006: Ateneo Professional Schools Library) Whether the organization is providing services or products today's management must apply the concept of 'Total Quality *****' if the organization is to keep pace with others ***** services and products in the market existing and the factors and influences *****sociated with products and ***** provision. Total Quality Management is just as it sounds, ***** is ***** management ***** each and every aspect of the process of business ***** have ***** opportunity to impact the quality ***** either the product or ***** satisfaction of the customer.

Four Categ*****ies of TQM Focus

Considerations of TQM are those as follows:

***** - Shareholder/Executive Director ***** Federal Funding Agencies

***** Business Processes - Shareholders and Customer (excelling at business processes)

Learning and Growth - Sustaining adaptability and initi*****ing improvement

Customer ***** To Achieve Vision how should the customer view the organization. (*****tal Quality ***** 2000-2006: ***** Pr*****essional ***** Library)

According to the work entitled: "History of ***** Balanced Scorecard" which is available online at the12Manage on the web loc*****ed at"Recently management philosophy h***** shown an increasing realization of the ***** of customer focus *****d customer ***** in any company. These are c*****ed lead*****g indicators: ***** customers are not satisfied, *****y will eventually find other suppliers that ***** meet their needs. Poor performance from this perspective is thus a leading indicator ***** future decline. Even though the current financial picture may seem (still) good. In developing metrics for satisfaction, customer ***** be analyzed. In terms of kinds of *****, and ***** the kids of processes ***** which we ***** providing a product or service to those customer groups." (History of ***** Balanced Scorecard, 2006)

The scorecard has the following categories listed for consideration in the TQM process:

Objectives- major *****s to be achieved

Measures - the observable parameters that will ***** used to measure progress toward reach*****g ***** objective.

Targets - the specific target values for ***** measures, ***** example, 7% annual decline in manufacturing disruptions.

Initiatives: programs or projects to be initiated in order to meet the objective. (The His*****ry of ***** Balanced Scorecard, *****)

I. The Non-Pr*****it Sector

With***** the non-profit organization *****re are


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