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Impact of Technological Advances on Organizational Evolution Discussion and Results Chapter

Discussion and Results Chapter  |  2 pages (886 words)
Bibliography Sources: 2


Business Theory -- Organizational Evolution and Change

How technology has affected organizational evolution in the past forty years.

Technology has evolved so rapidly and so dramatically in the past forty years that organizations must keep pace or risk perishing. In fact, the ability to adapt to new technologies has become a vital business process in itself (Ertem, 2015). For several examples, technological advances have strongly impacted real estate, telecommunications and the medical industry. In real estate, Long & Foster Real Estate, Inc. has grown by 200% and people joining the company expect their information to be delivered electronically (Agresti, 2006). In telecommunications, Comcast has seen a rapid rise in mergers and a shifting of more dollars toward the engineering aspects of its business and toward melding of merged companies' IT functions (Agresti, 2006). In the medical industry, Johns Hopkins Medicine has seen a greater need for collaboration and relationship management among its 450 Information Technology specialists on its campuses & hospitals and the 2-3 times as many Information Technology specialists scattered around campuses and divisions (Agresti, 2006).

In order to most benefit from and also cope with continual technological advances, corporate management needs to: keep technically current; attract, hire and retain very good staff in every key area of its business; take on a global mindset; and keeping abreast of what the technologically savvy consumer desires (Agresti, 2006). Technology is constantly evolving and its global usage will also evolve organizations in ways that have yet to occur to us (Montano & Dillon, 2005, p. 227). In sum, technological advances have increased effectiveness but have simultaneously placed more demands for flexibility on business, revolutionizing organizational practices.

2. The Technology:

a. Types of technology

The types of technological advances in the past forty years have been staggering in number and type. The most notable advances are in communications and computer science. The internet has moved from the ethereal, obtuse system of the 1980s to the everyday tool of 2016, allowing: e-mail; video conferencing; social media connections within a business, with other businesses and with consumers; and cloud storage allowing immediate storage of and access to important business files. Along with the speed and power of the internet come mobile devices, such as smart phones and tablets, which allow immediate, long-distance communications, remote access of work, reduced costs, greater business flexibility and scalability to handle ever-greater amounts of work (Ertem, 2015).

b. Pace of technological advancement

The pace of technological advancement is rapid, as knowledge builds on itself and global usage and refinement quickly hone technology (Montano & Dillon, 2005, p. 229). However, the pace at which technology is adapted is another matter. At least one…… [read more]

Weaknesses Strengths and Opportunities for Workers Peer Reviewed Journal

Peer Reviewed Journal  |  4 pages (1,419 words)
Bibliography Sources: 4


Employee Meeting Assessment

My employee meeting was overall very positive, as I assessed the strengths, weaknesses and opportunities for growth of my employee in an objective manner, abstained from criticism, and essentially showed encouragement, appreciation, and empathy for the employee throughout the process. As Dust et al. (2014) indicate, empathy, positive reinforcement, and encouragement along with strategic use of EI… [read more]

Importance of Customer Loyalty Essay

Essay  |  2 pages (600 words)
Bibliography Sources: 1


Customer Loyalty and E-Commerce

Evaluate the importance of customer loyalty and identify methods to increase e-loyalty.

Customer loyalty is somewhat elusive in contemporary times. The reality of this situation is that due to advances in technology, globalization, and communication methods, businesses are facing more competition in forms that are stiffer, and more specialized, than they have ever been before. Thus, customer loyalty is still desirable, yet is becoming more difficult to foster -- especially in terms of e-commerce. However, there are a few technological advancements that have emerged within the past decade or so that are specifically designed to enhance customer loyalty in an era in which competition and customer attention span is increasingly fierce and prone to wane, respectively.

One of the most viable means of facilitating customer loyalty in the age of e-commerce is through the usage of recommender engines. These engines are critical to maintaining customer interest and, by extension, fostering the sort of customer loyalty that might otherwise be hard to encounter. Through an artful combination of big data, predictive analytics, and machine learning, contemporary websites are able to increasingly keep track of and analyze customer behavior. In fact, there are even some predictive analytics options that can provide recommendations for first time visitors to their sites based on the type of clicks that they make on that site and other facets of their customer profile gleaned from sentiment analysis. The general gist of this approach is that web sites can understand and analyze a customer's previous behavior to determine future behavior, and even impact it by presenting offers in advance that could actually sway that behavior. Moreover, companies can directly foster loyalty by providing tailored marketing efforts based on analyses of current and contemporary behavior -- to ensure that customers continually return to their sites…… [read more]

Why Milton Friedman Is Wrong About Social Responsibility Essay

Essay  |  2 pages (750 words)
Bibliography Sources: 2


Corporate Citizenship

Milton Friedman's 1970 worldview would be and ought to be rejected by today's corporations, many of which are embracing a Corporate Social Responsibility (CSR) program in response to consumer objections to practices and principles of various entities. From Enron to Pepsi Co. to Exxon Mobile to Pacific Gas and Electric (the case that involved Erin Brokovich) -- companies are constantly in the spotlight now thanks to the Digital Age revolution, which allows users of social media to spread information across the globe in seconds and to unite and communicate in ways never before possible. Thus, what is being witnessed is a unified demand from not just consumers but from people all over the world. Indeed, when Friedman identifies the issue of "social responsibility" as a political maneuver (a "socialist" maneuver), he misses the point. It is not political, but human: corporations have a social responsibility because it is society, ultimately, that they depend upon. If the corporation puts itself first (as a "citizen"), before its workers and before its public and community, it will eventually destroy that which should nourish it.

The trade agreements known as NAFTA and GATT are perfect examples. These agreements allowed large corporations to off-shore their facilities in places like China (Apple does this, for instance) so that it can profit from cheap labor. The products they manufacture are then shipped back to the West and sold at ever-increasing margins to consumers all too happy to pay ever-increasing prices for a product that will be replaced in a year with another, newer, better model. Eventually, however, peak buying sets in. There are no more consumers. Why? Because there is simply no more money. The corporation, by going off-shore to guarantee more profits for itself, neglects the very community it wants as consumers. By not hiring the people in its own community or market and thus ensuring that they work and have disposable income for such products, the company is basically guaranteeing that it will see limited profits for a limited time.

If the company were socially responsible and put the community first, it would not go off-shore in search of better profit margins by hiring cheap labor; it would respect its own community and the fundamental concept of market…… [read more]

Experiment Design Research Methods Research Paper

Research Paper  |  2 pages (602 words)
Bibliography Sources: 2


¶ … Experimental Design

A true experiment is one in which "all of the important factors that might affect the phenomena of interest are completely controlled" (Research Connections, 2015). A quasi-experiment is one that does not meet that criterion. When one looks at the further definitions of these two things, some things become apparent. First, they both measures the survey respondents against some type of treatment or condition, and they are measured for their output. The researchers will then determine whether the output is related to the treatment. The lack of strict controls is what makes a research design a quasi-experiment.

There are a number of different variables that go into determining the perceptions about food among millennials. There is education, there is geography, social status and other factors. But because people have different places from where they draw their ideas, it is impossible to control all of the different factors in this study, so this must by definition be a quasi-experiment in its design.

The hypothesis for this study is that McDonalds is losing sales because millennials' attitudes towards food are generally more negative towards fast food. There are sub-hypotheses that look at the different direction here. The first test will be that

H1: millennials have negative attitudes towards food that is not organic, or that contains GMO ingredients.

H2: The second is that millennials have negative attitudes towards industrial food in general.

H3: The third is that millennials have a high degree of knowledge and consciousness about food.

H4: The fourth is that millennials have speficially a low perception of fast food.

The independent variables are the demographic variables within the population. The dependent variables will be perceptions of food, as per the different sub-hypotheses that are being tested.

The research question is what are the attitudes that millennials…… [read more]

Supply Chain Management Issues and Challenges Essay

Essay  |  3 pages (995 words)
Bibliography Sources: 3


Operations management is the oversight/administration of organizational business practice with the goal being to effect the greatest level of efficiency within the business. The parameter of oversight essentially consists of labor and materials that can be converted into services/goods for a maximum profit to the company. This is the main objective of operations management. It is important and valuable as a role in a business because it allows the same business to plan, strategically develop, measure and reform the processes necessary for executing and reaching this profitable aim. Good knowledge of operations management is neither more important in service or in manufacturing industries -- it is equally valuable and essential in each, as both pertain to the goals that fall within the parameters of the role. Operations managers can oversee the development of both goods and services, depending on the nature of the company; its aim is to steer the development of either and/or both towards their maximum efficiency/profit producing point.

PERT/CPM techniques for managing projects is a valuable tool for operations managers. PERT stands for Program Evaluation and Review Technique. CPM stands for Critical Path Method. Both can be used to assist operations managers in planning and timing the projects with which they are involved and in which activities are pursued in a sequence. Both techniques allow managers to identify, via a chart, the times that each activity requires for completion within the overall larger scope of the project. In other words, they provide a display of the necessary steps within the project and the time that should be allotted each one.

The strengths of using PERT/CPM are that their charts can tell you just how long it will take to complete a project and the steps to get there. This is a great way to help workers and managers visualize the project and know where they should be and on what step at any given time. The weakness of the technique is that it depends upon data that has been gathered in the past, which is used as a predictor (this is how the chart with time frames is produced). If a project is new in approach or a company has no past data to draw from, the PERT/CPM technique will not be useful or possible (Ingram, 2015).

In production (a manufacturing plant), economy of scale is achieved when more product can be produced with less input costs. In other words, when a company grows and has more clients, it can produce more for less -- it is the same concept as buying in bulk for cheaper price; here, the company produces more for less cost (Heakal, 2015). Economies of scale cannot continue forever because at some point, peak demand will be reached and the law of supply and demand will come into effect. Oversupply will result in increased costs and economy of scale will no longer be achieved. A diseconomy of scale would be the result. The optimal size of a plant would therefore…… [read more]

Emotional Intelligence Its Relevance to Urban Community Association Managers Research Proposal

Research Proposal  |  6 pages (2,249 words)
Bibliography Sources: 12


Emotional Intelligence: Relevance to Urban Community Association Managers

Daniel Goleman published "Emotional Intelligence" in 1995. It was in this book that the concept of Emotional Intelligence (EQ) was first mentioned and comprehensively discussed as a behavioral model. Emotional intelligence theory was developed by psychologists; John Mayer, Peter Salovey and Howard Gardner. The principles of emotional intelligence provide a new way… [read more]

Safety in the Workplace and the Controversy of Surveillance Essay

Essay  |  2 pages (593 words)
Bibliography Sources: 2


Workplace Surveillance Memo

What is currently being done at the workplace in terms of surveillance is standard for the industry: cameras are mounted on the exteriors and interiors of the building, for the sake of safety monitoring; phone emails are stored within the workplace cloud for future reference if necessary.


calls with customers are recorded for the sake of accountability practices; and intranet

The controversy surrounding workplace surveillance is situated within the context of the post-9/11 world and the simultaneous expansion of NSA policies. For the sake of safety and security, the surveillance of citizens was given approval by Congress in the passing of the Patriot Act -- however, not all citizens are happy with this bill and view the NSA's surveillance, for instance, as overreach and a violation of privacy. Privacy concerns are at the root of the controversies surrounding surveillance and in the workplace, privacy rights are balanced against the company's need to protect itself from harm. Thus, if a worker posts something on his or her private social media account or expresses himself in an email to a co-worker about a workplace policy, should this be grounds for termination? Would termination violate the worker's right to privacy or free speech? How is the company at risk if it does nothing? These are questions that must be considered. For the sake of safety and security, the company asks all employees to commit criticism of the workplace to non-digital exchanges, so as to ensure that such information is not exploited. Likewise, when on work premises it is asked that employee not engage in behavior that might be construed as bringing a bad image to the workplace.


There is no federal law that prohibits a company from monitoring its workers. However, the National Labor…… [read more]

Alternative Strategies for Dillard Research Paper

Research Paper  |  4 pages (1,292 words)
Bibliography Sources: 4


Strategy Formulation Recommendations for Dillard's, Inc.

Today, the two main challenges facing Dillard's, Inc. (hereinafter alternatively "the company") are declining sales due to changes in consumer tastes and shopping preferences for lower-cost fashion alternatives and outdoor shopping centers as well as increased operational costs that are largely attributable to the company's reliance on the placement of its retail outlets in urban, trendy, upscale indoor malls where rents and staffing costs can be exorbitant. This double whammy has forced the company to close some of its previously high performing outlets and change others into clearance centers that are struggling to survive. In this environment, identifying opportunities to salvage this company's fortunes represents a timely and important enterprise, and these issues are discussed further below, followed by a summary of the research and important findings concerning the recommended strategies to address these significant problems in the conclusion.

Alternatives and Evaluation

Based on the foregoing description, the company's business-level problems can be stated thusly:

1. Problem No. 1: Dillard's Inc. has failed to respond to changes in consumer preferences for lower-cost fashion alternatives.

2. Problem No. 2: Dillard's has failed to respond to changes in consumer preferences for shopping venues.

Two alternative strategies that address the above-listed problem statement are as follows:

1. Alternative No. 1: The company could offer a line of lower-cost fashions while maintaining its commitment to high quality.

2. Alternative No. 2: The company could open new retail outlets in high-traffic outdoor shopping centers, beginning with its least profitable current operations.

3. Alternative No. 3: The company could continue to close underperforming stores or change them into clearance centers to improve short-term profitability and allow it time to recover from the current downturn in sales.

4. Alternative No. 4: The company could close all of its brick-and-mortar retail facilities and become a strictly online enterprise, thereby reducing its operational costs drastically.

5. Alternative No. 5: The company could adopt a "Louis Vuitton" approach to marketing and refuse to reduce its prices while continuing to emphasize its unwavering commitment to high-quality merchandise and service and hope for the best.

Recommended Strategy

Many American consumers are becoming increasing cost-conscious when it comes to clothing purchases, and growing numbers of these budget-minded shoppers are turning to discount stores for their purchases. For instance, O'Donnell and Kurtz (2008) report that, ." With department store sales and discounters offering brand names for less, shoppers can find plenty of well-made clothes worth buying. And in a wobbly economy, doing so can be vital to a family budget" (p. 3). In addition, many American consumers are avoiding larger urban malls and the parking nightmares that are associated with visiting them in favor of outdoor shopping centers where they can park close to the stores they want to visit while still enjoying the variety and ambience of a traditional indoor mall. In this regard, Lamb (2009) points out that, "Convenience is the key word driving the evolution of this new retail center. Today's consumers lead busy lives,… [read more]

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