"Communication / Speech" Essays

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Motivation in Business Presentations Essay

Essay  |  1 pages (309 words)
Bibliography Sources: 2


The steps of visualization and actualization are the ones I am most often apt to forget as a speaker. Without a clear picture of what needs to be done, it can be challenging for individuals to put into action the suggestions made during a speech, even if they desire to do so. Finally, actualization renders the aims of the speech in concrete teams, leaving the audience with an immediate reference to specific things they can do. If the speaker does not have an action plan before presenting and some knowledge of what the 'takeaway' is from the speech, the audience will not know how to act.


Monroe's motivated sequence. (2014). Mind Tools. Retrieved from:

http://www.mindtools.com/pages/article/MonroeMotivatedSequence.htm… [read more]

Professionalism in the Workplace Appropriate Essay

Essay  |  2 pages (541 words)
Bibliography Sources: 2


One example of nonverbal feedback that is counterproductive that is often given is when Bill Clinton was talking about his relationship with Monica Lewinsky on camera. President Bill Clinton was lying during his second term in office about his sexual involvement with Monica Lewinsky; which is clearly evident from the videos because he is pointing his finger in an aggressive manner to attempt to force his point-of-view on the audience (Meyer, 2011). Aggressive body language is generally not appreciated in professional settings.

To make individuals feel more comfortable in group settings there are a variety of ways to manage sources of conflict that arise in the workforce such as:

Identify a safe place -- the two people could have suggested a better place and time to have the discussion.

Take a listening stance -- both parties didn't seem to have the capacity to listen during the confrontation.

Problem-solving with flexibility -- the two individuals could have focused on a solution rather than continued to place blame on each other.

Even more intense conflicts can require the use of active listening to allow a way to release built-up anxiety and frustration in tense events (Terestre, 2004). However, these techniques take practice and self-discipline to control your body language while interacting with others.

Works Cited

Goman, C. (2014, January 2). 10 Simple And Powerful Body Language Tips For 2014. Retrieved from Forbes: http://www.forbes.com/sites/carolkinseygoman/2014/01/02/10-simple-and-powerful-body-language-tips-for-2014/

Pearson. (N.d.). Chapter 4. Retrieved from Pearson: highered.mheducation.com/sites/dl/free/.../825671/Pearson4e_ch04.pdf

Terestre, D. (2004, March 26). Talking him down: the crisis negotiator. Retrieved from Police One: http://www.policeone.com/columnists/PoliceMagazine/articles/82818-Talking-him-down-the-crisis-negotiator/… [read more]

Conflict Resolution Valerie Is Caught Essay

Essay  |  2 pages (730 words)
Bibliography Sources: 2


It will also guide the best way for him to approach the situation.

3. Valerie has found that there is no truth to the rumor and now most negotiate the potential strain on the relationship that confronting Thomas may have caused. For Valerie, the best case scenario is to turn this whole experience into a positive one by using it as an example of how the couple can be honest with each other and still avoid negative outcomes. Valerie can discuss the issue with Thomas and to use it as a chance to develop their communication skills by coming to a mutual understanding that they should be able to recognize their feelings and communicate their feelings to each other without the other person becoming offended or angered. They can discuss how they will handle future situations where they need to express their feelings and make a pact that each person will actively listen to the other and reflect back what they have heard in order to make sure that there is a mutual understanding in situations where there may be potential conflicts. They can use the situation to develop a strategy that will allow them to effectively listen to each other in these unavoidable instances where there will be a potential conflict, analyze the input from the other person, try to understand how the other person is feeling and why the other person is expressing the issue, and to develop a chance for them to resolve future attentional complex in a cooperative manner. However, both Valerie and Thomas should understand that it will be difficult to use a collaborating style all the time and that matters that are more trivial in nature do not require such an approach. They should also learn to recognize when using this style of conflict resolution is simply a way to take advantage of the other person or to diffuse the responsibility of a particular situation. Using a collaborative approach correctly can only strengthen the relationship.


Adler, R., & Proctor II, R. (2005). Looking out, looking in. Belmont, CA: Cengage Learning.

Miller, N.E. (1944). Experimental studies of conflict. In J. McV. Hunt (Ed.) Personality and the behavior…… [read more]

Various Career Counseling Journals Research Paper

Research Paper  |  4 pages (1,290 words)
Bibliography Sources: 1+


Career counseling issues typically faced by the LGBT population and individuals with disability

Counseling journals that publish articles focusing on career counseling for people with diverse backgrounds

Journal of Multicultural Counseling and Development (JMCD)

The Career Development Quarterly (CDQ)

Disability Studies Quarterly

Gay & Lesbian Review Worldwide

A description in an abstract format of what each of these four journals focuses on.

Journal of Multicultural Counseling and Development (JMCD)

The Journal of Multicultural Counseling and Development is the official journal of the AMCD (Association for Multicultural Counseling and Development), a member association of the American Counseling Association (ACA). Works published by JMCD focus on theory, research, or program applications related to ethnic minority interests and multicultural issues in all areas of human development and counseling (ACA, 2015).

The Career Development Quarterly (CDQ)

The Career Development Quarterly is the official journal of the NCDA (National Career Development Association). The main objective of this journal is to facilitate career development through the process of designing and utilizing career interventions and publishing articles focusing on career counseling, organizational and individual career development, career education, work and leisure, career management and career coaching. The Career Development Quarterly is the world's leading journal for career development and career counseling. CDQ is published quarterly in third, sixth, ninth and last month of the calendar year (ACA, 2015).

Disability Studies Quarterly

Disability Studies Quarterly is the official journal of the SDS (Society for Disability Studies). The DSQ is an international multidisciplinary journal of interest to disability rights proponents, social scientists, academics in the field of humanities, creative writers, and many more individuals who are concerned with matters regarding individuals with disabilities. The journal reflects the complete spectrum of perspectives, epistemologies, methods, and content that pertains to the multifaceted field of disability studies. The journal is committed to developing both practical and theoretical knowledge about disabilities and promoting equal participation of individuals with disability in all spheres of the society.

The Gay & Lesbian Review / Worldwide (The G&LR)

This is a bi-monthly magazine that targets the educated readership in the lesbian, gay, bisexual and transgender (LGBT) community. It prints about eleven thousand copies, two-thirds of which are directly sent to individual subscribers; the remaining books are sent to booksellers for retail sale. The G&LR is marketed as a bi-monthly journal of culture, politics and history, with each of its issues focusing on a particular theme, such as "Virtual Communities," "Human Rights around the World," and "The Science of Homosexuality." Each issue includes about six essays covering a broad range of disciplines in addition to plays, movies, and book reviews. Several poems and letters to the editor also appear in each issue along with artist's profiles and a global spectrum column. The objective of the journal is to cover a topic from multiple angles and perspectives through featuring comments and illustrations from leading contributors in the field (glreview.org, 2015).

A review of an article from the Disability Studies Quarterly and a discussion of the article's findings and recommendations.… [read more]

Psychologist Understands How to Work With Autistic Children Term Paper

Term Paper  |  3 pages (1,032 words)
Bibliography Sources: 0


Graduate School Application

Thank you in advance for your consideration of my application. My long-held and well-thought-out plans include providing the necessary background materials and narrative in order to be admitted to the Department of Psychology at Yale University. I intend to pursue a Master's Degree in Developmental Psychology, which will provide for me the tools, the experience, and the specific knowledge I will need to be able to work competently with autism spectrum disorder.

Why was I motivated to apply for the graduate program at Yale?

Yale University has a long and respected history of teaching and training students in the vital area of developmental psychology which delves deeply into the " ... ontogenetic and phylogenetic origins and development of cognitive and social processes" (quoted from Yale). I am eager to become involved in the developmental courses offered at Yale, including the first term assignments that review in depth all the parts of child behavior that are pertinent.

I have always been interested in and very competent in various fields of research, and as a graduate student in the developmental psychology department at Yale I will be pleased to be able to dive into a research project related to the field of autism. There is much for a graduate student to learn about research and lab work at this level, and based on my excellent work habits and study habits, I will be rolling up my sleeves and gaining every ounce of knowledge and skills that I possibly can with these projects and challenges.

The opportunity afforded by the developmental psychology talent at Yale to work with faculty members in clinical, cognitive, neuroscience and social psychology excites and motivates me. To have the chance to attend weekly talk series in the sciences related to psychology, and to rub elbows with and learn from researchers and scholars, is a powerful motivating factor in my desire to be admitted to the graduate program.

Moreover, U.S. News & World Report ranks the Yale University Department of Psychology #4 in the United States -- right behind Stanford University, the University of California at Berkeley and the University of California at Los Angeles (UCLA). On a scale of 1-5 Yale received a 4.6 for the quality of its graduate program. Also receiving 4.6 and tied with #4 Yale University are Harvard University and the University of Michigan at Ann Arbor (http://grad-schools.usnews.rankingandreviews.com.)

I had made up my mind to apply for admission prior to seeing the respected report in the U.S. News & World Report, because Yale's reputation in the field of psychology -- from psychologists, professors and students -- transcends any journalistic ranking of grad schools.

What are my future research plans as regards autistic children?

I have worked with autistic children in several instances in my adult life, and have been actively involved in their lives, including interacting with their families and their parents in particular. Having the chance to be trained in psychology -- developmental psychology is generally the field and skill… [read more]

Sources and Effects of Workplace Stress Term Paper

Term Paper  |  5 pages (1,451 words)
Bibliography Sources: 4


Stress Management in the 21st Century Workplace

Anyone who has ever held down a job can readily testify that the workplace can be an enormously stressful environment, and many professions experience higher rates of burnout that others due to stressful working conditions. Indeed, in some cases, such as the nursing profession, the stress can become so intense that people experience… [read more]

Nunkoosing, Karl. ). "The Problem With Interviews Essay

Essay  |  5 pages (1,582 words)
Bibliography Sources: 1


Nunkoosing, Karl. (2005). "The problem with interviews." Qualitative Health Research.

The utility of the interview in the qualitative research process is taken for granted by many students, professors, and researchers. However, the article "The problem with interviews" by Karl Nunkoosing suggests that the interview format contains some inherent problems that must be dealt with, for it to be effective. "The… [read more]

Open-Ended Questions Have Certain Challenges Thesis

Thesis  |  1 pages (392 words)
Bibliography Sources: 0


Open-ended questions have certain challenges, particularly in interview situations. Opinions tend to be expressed, which may entail that the data may not be reliable or valid. Furthermore, these questions could lead to a tendency to provide answers that are not relevant. In order to curb this problem, it is advisable to consider whether open-ended questions would be appropriate to the purpose of the research. Open-ended questions may for example be useful in situations where multiple and diverse opinions are required to investigate an issue.

To handle the challenge of drawing up a sequence of questions for the first time, the researcher should ensure that participants will feel confident in their responses. To ensure this, questions should begin with an effort to awaken the interest of the participant. Initial questions should for example be simple, easy, nonthreatening, and relevant to the stated objective of the research. Questions should also be interconnected in terms of reference frame, without sudden changes of direction.

Question 1: a) Whereas a parameter describes a full population, a statistic concerns information about a sample of that population.


A population is all the existing members of a certain group being studied, while a…… [read more]

Listening Is an Art Thesis

Thesis  |  1 pages (419 words)
Bibliography Sources: 1


Listening is an art and so we have heard. In life coaching, listening is far more important than we might imagine. This is because listening as an art needs to be practiced with greater accuracy and precision in this field as every word spoken gives an insight into client's life, psyche and present state of mind. Listening is more than passive hearing, it also involves action but this action may not actually require words. It is action on another level where the coach senses the world around, the actions of the client, his body language, and his responses and then adjusts his approach accordingly. This is known as Level III listening and is quite different from hard-focused Level II listening. Level II listening is considerably better than level I in the profession of life coaching but Level III is definitely more desirable. However one may need to train himself to listen at Level III. As a life coach, moving from Level II and Level III requires attention to environment and a keen development of empathy and perception. At Level II, coach is focusing on client's words, paying close attention to what he is saying and excluding himself completely from the conversation. But while focusing so hard on the client,…… [read more]

Sociology -- Social Work Term Paper

Term Paper  |  2 pages (584 words)
Bibliography Sources: 1


In regards to other types of interviews the main point it usually to find out specific information about a specific individual.

Another difference between survey interviewing and other interviewing is the structure of the questions that are asked. There are three methods that are utilized in designing interviews. Unstructured interviewing methods are utilized throughout the earlier phases of usability evaluation. The purpose of the interviewer at this stage is to collect as much information as probable regarding the user's understanding and on their expectations of the system. Semi-structured interviews are utilized when the interviewer has an improved appreciation of system requirements. Thus, a more focused interview design can be used to center on the positions of interest. Yet, there can still be a measure of flexibility to permit the user to expand on an answer. Lastly, structured interviewing has an exact, set outline with exact questions to steer and direct the interview (Neuman, 2006).

The basic purpose of all interviews is to gather information. How that interview is designed and set up and then carried out will determine what information is obtained in the end.

A person conducting an interview must know what information they want in the in so that the right questions are asked. If the right questions are not asked and in the right way the information that is attained might not be what the interviewer is looking for in the end. Thus, those who design and carry out interviews must be very careful that they set them up the right way so that they get valid, useful information that they can use.


Neuman, W.L. (2006). Chapter 10 Survey Research. Social work research methods: Qualitative and quantitative…… [read more]

Managing Conflict Resolution Article Review

Article Review  |  2 pages (642 words)
Bibliography Sources: 3


Conflict Resolution Issues and Concepts

What are the three best pieces of advice about handling conflict and preventing crime you picked up at the NCPC site? Any other useful ideas or approaches?

The three best pieces of advice about handling conflict were: (1) the manner in which we communicate with other in times of anger can make the difference between successful conflict resolution and violence; (2) it is important to recognize and avoid the potential "trigger points" of others in times of conflict or anger; and (3) we have a certain measure of control over the way we express frustration or anger and over the way we choose to communicate in productive and unproductive ways in different situations.

Most situations of conflict offer substantial opportunity to help minimize frustration and to resolve the conflict successfully or, in the alternative, to worsen the frustration and anger of the other people involved. The way we communicate plays a tremendous role in whether we help resolve situations or contribute to making them worse. One of the most important tools in learning how to avoid contributing negatively to conflict resolution scenarios is that most people have specific areas of personal sensitivity (called "trigger points") and that pressing those trigger points is a sure way of making conflicts worse.

Finally, we tend to make choices about what things anger us and about how we express anger in very different ways in different situations and company. We can reduce our contribution to conflict by recognizing that we can control the way we express anger and making the effort to change patterns that are unproductive in that regard. In that regard, it is very useful to be able to imagine how we would feel if different people from our lives could hear us at all times, or at specific times of conflict. For example, imagining that an elder who you respect is present to hear the way you…… [read more]

Multivariate Statistics Term Paper

Term Paper  |  3 pages (1,214 words)
Bibliography Sources: 0


¶ … training -- the traditional model, the computer model, and the video model -- feeling that people who receive different kinds (levels) of training should show differences in the dependent variable, which is the level of math anxiety. The researcher's null hypothesis is that there will be no differences in mean level of math anxiety for the three groups (assume there is a valid, interval-level measure of math anxiety). However, after thinking about it, the researcher wonders if the methods may also be effective with anxiety related to public speaking. The null hypothesis here is that there will be no differences in the mean level of anxiety related to public speaking for the three groups (assume there is a valid, interval-level measure of fear of public speaking. The researcher decides to do two separate one-way ANOVAs to analyze the research. However, a colleague reports that they have evidence that math anxiety and public speaking anxiety are positively correlated. In fact, there is about a .4 correlation between math anxiety and anxiety due to public speaking.

As an expert in statistics, the researcher comes to you for guidance. What advise do you offer? Defend your answers.

My suggestion would be to conduct a MANOVA. The difference between an ANOVA and a MANOVA is that whereas an ANOVA deals with one dependent variable, a MANOVA deals with two. I would also recommend a 2-way analysis.

The researcher originally wanted to test whether one of the three methods of training, the traditional model, the computer model, and the video model, have any effect on math anxiety. The researcher, in other words, is playing around with three independent variables and seeing whether they have any effect on one dependent variable: Maths anxiety

In this case, the researcher would be correct in choosing to employ / use an ANOVA.

However, now the researcher wants to see whether the same three independent variables have any impact on two dependent variables:

1. maths anxiety, and

2. anxiety in public speaking.

Here, his statistics become more complex since he is analyzing, not one, but two completely different situations. I would therefore recommend him to use a MANOVA for doing so.

I would also advise him to do a 2-way research. He does not need to do two separate one-way ANOVAs; that would make it more complex.

If he does a 2-way MANOVA, he will be able to see results in either direction. Meaning that he will be able to see whether the 3 independent variables have a positive effect on maths anxiety (i.e. whether they help reduce it) or whether they have a negative effect on the situation (I..e if they increase it). The same applies to anxiety in public speaking. A 2-way will tell him whether it increases or decreases the variable.

Even if someone tells him, as happens in this case, that the two anxieties are related, the researcher should not trust him. This is so for various reasons that include the folowing:

1. They… [read more]

Data Collection Instrument(s). I Would Use Research Proposal

Research Proposal  |  1 pages (331 words)
Bibliography Sources: 10


¶ … data collection instrument(s).

I would use face-to face interviews asking Moslem individuals who read British newspapers their opinion about whether or not bias exists in the papers and to substantiate their evidence. I would choose a mixed sample of individuals of both genders and various ages as well as from various localities. The selection may possibly be randomized in terms of procuring the individuals, and it may be face-to- face rather than telephone interviewing.

I have chosen interviewing rather than surveys or focus groups since I am interested in eliciting verabl response and as much richness as possible making this a triangulated study combing both quantitative and qualitative. By focusing on the individual person and encouraging open-ended response, I think I may achieve more through interviewing than through the paper method of surveys or through the group approach of focus group.

It is true that interviewing has its own concerns which include interviewer and interviewee bias with both interviewee and/or interviewer potentially being…… [read more]

Linguistics 1 / Anthropology 104 Term Paper

Term Paper  |  6 pages (2,169 words)
Bibliography Sources: 1+


She told me, through her mother's interpretation of course, that sign languages develop based on their communities because sign language is not universal. What she meant by that is that a person using American Sign Language from Britain would be different than someone from Germany or Japan. Don't let the term 'American' fool you. Each country uses signing in a different way. If you think about this, not only would you have to learn the languages of Britain, Germany or Japan, you would also have to be able to sign in that particular country's version of the sign. This alone would double the learning curve. I think there should be a universal sign language but obviously those of us who can hear can't get the entire world to speak one language.

My research also pointed out that American Sign Language has many vocabulary terms from Old French Sign Language. That is because the nineteenth century a very famous French deaf person named Laurent Clerc was one of the original deaf instructors in the United States. With a smile, XXXX told me to study French and Japanese and then I should be able to sign with her in no time. With all that being said, I know that best way to learn American Sign Language is from a Deaf person.


One of the most important things about this research that I discovered is the new insights and understanding I have about the Americans With Disabilities Act. "The Americans with Disabilities Act (ADA) is a law that prohibits discrimination against people with disabilities, including deaf and hearing impaired people. There are four sections in the law: employment, government, public accommodations, and telecommunications. Each section of the ADA lists services that should be provided for deaf individuals. The ADA adds more protection for handicapped persons to the Rehabilitation Act of 1973." (Rights of Deaf And HOH Under the ADA) The ADA has simplified the life of handicapped people all over the nation.

Telecommunications, for example, has been altered in a way that when a deaf person needs to make a local or long-distance call, a trained telephone relay representative reads a special TDD type and the voice telephone user speaks. The ADA also allows deaf people to be excused from jury duty just because they are deaf or if the person feels they want to participate the court is obligated to provide an interpreter or assistive listening device at no cost. "Stores, Businesses, hotels, theaters, restaurants, retail stores, banks, museums, parks, libraries, and private schools should all provide auxiliary aids and services for communicating with deaf people. Sometimes, written notes are enough to communicate information. At other times, an assistive listening device, TDD, or an interpreter is needed." (Rights of Deaf And HOH Under the ADA) With these benefits and others like medical treatment advantages and new employment requirements, America has become a better place to live for the handicapped.


In conclusion, people often take things in life for granted. For… [read more]

Two-Week Project in Trying Term Paper

Term Paper  |  3 pages (870 words)
Bibliography Sources: 0


I also felt a little irritated that I had to isolate myself.

Day 5 Went back to my old work areas today. I realize now that as busy as my life is, I cannot finish my work all before I go to school nor do I have the desire to go to the library and make a geographical cure. This time I decided to tell people that I would like to talk to them but I did not have the time and would try to get back with them tomorrow. How funny, no one came up to speak with me today, I think that everyone is feeling the time crunch and are trying to get things done as I am.

Day 6 Worked at home most of the day, trying to get ahead so the work issue could be removed from the factor of the problem I have with listening. Didn't really see anyone so didn't really get a chance to practice my theories.

Day 7 Got to practice when I was interrupted by a telephone call today. I was working at the computer when a friend called. I wanted to talk to him, but at the same time I was doing some good work and wanted to try to keep on target. I found that I was incapable of interrupting his conversation. I kept working on the computer while he was talking, with the phone cradled between my ear and my shoulder. Once he actually asked me if I was typing while he was talking. It took me aback, and I denied it but I think we both knew it was a lie. I was falling back into not listening. I realize that not being able to tell him was probably worse than not listening.

Day 8 A weekend of good work and relative isolation leaves me ready to come to class and interact with my peers. No really good chances to get into conversation, but I find that when I am listening, I am thinking so much about being an active listener and a participant in the conversation that it is making as much problem as when I was only half listening. I am also making observations on others who seem to have the same problem as I do. They seem to be having the same issues, trying to do too many things at one time. They don't seem to get as irritated as I do,… [read more]

Listening Skills Blodgett, Paul C. 1997. "Six Term Paper

Term Paper  |  1 pages (359 words)
Bibliography Sources: 0


Listening Skills

Blodgett, Paul C. 1997. "Six ways to be a better listener." Training & Development, July: v51 n7 p11(2).

In this article, the author lists six specific things people can do to be more effective listening. He points out the benefits of listening well, which will pay off both personally and professionally. The six strategies he recommends are:

Encourage the listener by letting them complete their thoughts and encouraging them to elaborate.

Pay attention to personal body language and look like an active listener.

Concentrate on what that person is saying, and not what you will say next.

Listen from the speaker's point-of-view without judgments

Consider what the speaker is saying from his or her perspective, frame of mind and emotions

Give feedback. Clarify, restate, reflect the content, without inserting your own comments, asking for clarification if you need it.

In particular I think I am pretty good about letting the other person finish his or her thoughts, and I do often ask them to say more about it. I find what most other people have to say…… [read more]

Third Proposed Research Design for Cloud Computing Term Paper

Term Paper  |  3 pages (924 words)
Bibliography Sources: 4


Third Proposed Research Design for Cloud Computing

Preliminary Qualitative Data Analysis Plan

There will be several layers of analysis and data collection throughout the context of this research. Participants will primarily be it professional and operational department figures that have had experience with insider threats in the past based on their implementation of cloud computing within the firms' it structure. These professionals have firsthand experience of dealing with insider threats on cloud computing platforms. Interviewing them means elaborating on their own experiences with combating internal threats, along with providing detailed and thorough insight from their own hindsight in regards to what could've been done to avoid the situation to begin with. Yet, there will also be a second-tier of participants, as top-level management will have to sign off and give approval for these interviewees participation within the study itself, along with allowing some documents to be provided in regards to certain security threat and how they were approached.

The research design plan will focus on data collection through a number of semi-structured interviews that pose questions to participant that are open ended. This design stems from the research tradition of phenomenology, which is commonly used in qualitative research. This research tradition focuses on elaborating and extrapolating certain themes from within the participant perceptions in order to find commonalities among the participants that would help lead to stronger assumptions regarding the nature of the research question. Under the assumptions of phenomenology, the research design will focus on semi-structured interviews. Thus, there will be particular questions or the written out, along with potential questions to be asked in instances of certain digressions from the topic. This will allow the researchers to adapt to any potential digressions that occur without failing stay focused on the topic at hand. Yet, the interview questions will be open ended. This allows for a certain amount of spontaneous answers on behalf of the participant which is important to be able to allow the participant's perceptions drive the nature of the data collection. Open ended questions are important for the researchers' notes to be able to help pull out common themes and categories cross different interviews. Moreover, these open-ended questions may be able to help adjust future interviews based on the answers of certain participants. The ability to have flexibility to adjust and change questions will help better direct the interview process. During the interview process, the interviewer will take extensive notes in regards what the participant is saying, the tone it was said in, any particularly frequent words or descriptions presented, and also body language. These notes will later help code and categorized particular themes found in individual interviews that can be compared to other interviews within the research process.

In order to ensure reliability and validity, the research…… [read more]

Listening There Are Many Methods and Tactics Essay

Essay  |  2 pages (422 words)
Bibliography Sources: 0


¶ … Listening

There are many methods and tactics that people use during discussions and meetings that are completely counteractive to listening well and communicating effectively. This report seeks to define ten major "commandments" for good listening so that the conversation is fruitful and accomplishes what it should. Good listening is not easy and many people do it quite poorly. This report seeks to offer steps and solutions to avoid such a happenstance.

The Commandments

The first step to being a good listener is to actually listen and comprehend what the other person is saying before any sort of response is completely formulated. The person listening should not simply be waiting for their turn to speak. This leads to the second commandment and this to never interrupt or try and talk over the other person. The third commandment is to ask for clarification if anything was unclear or opaque about what was said to them. The fourth commandment is to look the person in the eye and make sure they know that they have your complete attention. The fifth commandment is not to take the fourth commandment too far and leer at the person to harshly to in a fixated manner.

The sixth commandment is to pay mind to your body…… [read more]

Conflict Resolution Describe the Basic Features Term Paper

Term Paper  |  5 pages (1,450 words)
Bibliography Sources: 3


Conflict Resolution

Describe the basic features and tenants of the process

The cafe conversation is one of the creative processes for leading collaborative dialogue (Hemmati 145). The process allows knowledge sharing among various group members. The method has a basic feature where the environment is a set up like a cafe, which has a small table arranged in a circular… [read more]

Listener? Do You Think Research Paper

Research Paper  |  3 pages (946 words)
Bibliography Sources: 0


However, rather than the hallmark of good listening being to listen even though you think someone is boring or stupid, it is better to reserve such opinions altogether, at least until the end of the conversation. If you are thinking: "I am trying to listen to this person, even though he/she is boring," the chances are that you are not truly listening to him or her. You may be retaining the words but are so resistant to what is being said that your listening capacity has been shut down.

Although I do take notes in class, I slightly disagree with the prompt that good note-taking always goes hand-in-hand with good listening. It is possible to be so obsessed with taking notes that you do not hear what the speaker is actually articulating. Taking the quiz underlined to me what I consider most effective in my listening habits but also demonstrated that there is a profound difference between merely 'hearing' someone else's words and truly listening to them

Part Three: Talk to at least two people close to you about what kind of listener they think you are

I am pleased to report that two of my closest friends think I am a good, empathetic listener. One of my friends said I had been very supportive of her and willing to listen to her during a difficult period of her life after she broke up with her boyfriend. She said something that was not really addressed in the quiz: she noted how grateful she was that I was willing to listen to her talk about him over and over again, without trying to silence her like some of her friends. She said just listening, without commenting or complaining or trying to change the subject was very valuable for her recovery and she appreciated letting me get her feelings off of her chest. This demonstrated to me how listening can be a healing experience.

Another of my friends said I am a good listener because I am very good at taking directions and have a good memory for what is said. To be able to remember and learn requires strong listening skills. I think that wanting to hear what other people have to say, being genuinely interested in them, and desiring to learn more are all components of an effective listening style and help me with many facets of daily life. Listening is not synonymous with intelligence, but it can be a very valuable tool in learning.

Both of my friends said they felt I did not make hasty judgments of others and that I seemed genuinely interested in what other people have to say. I think that being a good listener makes me a better friend as well as enables me to lead a more…… [read more]

Interview Techniques Essay

Essay  |  2 pages (580 words)
Bibliography Sources: 0


There were several more effective practices observed in the interview between Linda and Laura in the second interview. Linda informed Laura what the subject of the interview would be and how precisely how the information in the interview would be used in an ethically-acceptable manner. However, in this interview Linda was rather abrupt: she attempted to get straight to the 'meat' of the interview without 'warming up' Laura with more directive, easier questions, such as asking Laura about her background. Laura clearly felt 'put on the spot' about having to talk about how different attitudes in the classroom enhanced or de-enhanced learning. Linda could have asked Laura to talk a little bit about herself without immediately 'pouncing' on Laura with a highly conceptual question about workplace morale. However, despite the open-ended nature of most of the questions, Linda did use effective paraphrasing of what Laura had said in the second interview and was able to direct Laura's focus back to critical points when Laura's attention began to wander. Ultimately, Laura was far more open and forthcoming in the second interview.

Linda's demeanor in the second interview was more confident and effective than in the first. However, in both interviews she could have set up the context and purpose of the interview better. The half-hour allotted to the interview seemed insufficient and getting to know her subject better and speaking more about the purpose of her research might have made the interview more fruitful. Linda could have arranged a better time for Laura, to allow for more discussion and debate if warranted. An interview is inevitably likely to take some time to get started and simply because an interviewer has… [read more]

Interview Questions, and Interview Protocol Term Paper

Term Paper  |  2 pages (580 words)
Bibliography Sources: 0


The questions are designed to provoke thought and greater internal probing regarding the topic of the interview. As well as asking what the respondent finds admirable about the subject, there are also questions about how this person may have been a product of his or her time and made some questionable choices. No historical person's legacy is unblemished and by comparing the good and the bad, further clarification of what makes a historical figure admirable may be achieved.

As part of the research protocol, the subject will not be asked any personal questions -- however; he or she will be allowed to volunteer any personal anecdotes or feelings if desired. Some deviation from the script will be allowed, although all of the major points in the interview questions should be touched upon in some fashion (name of the individual, why admirable, why not admirable, historical context).

First Response:

The following is purposed as a research question, interview questions, and an interview protocol for the assigned mini-project. The mini-project directs an interview to take place using the following prompt: "Described for me someone you admire, either a historical figure of someone alive today. Explain why you selected this person and why you admire this person."

The research question posed for this assignment is; what qualities do individuals admire in others? The following questions are purposed as interview questions and would be asked in the same order as listed.

1. In what profession are you currently employed?

2. What qualities do you admire in your co-workers?

3. Who is someone you admire, either a historical figure or someone alive today?

4. What led you to select this person?

5. What qualities do you admire… [read more]

Listening Skills Term Paper

Term Paper  |  4 pages (1,104 words)
Bibliography Sources: 1+



There are many obstacles that could get in the way of effective listening. Johnson (1996) relates some of these blocks. These include:

Rehearsing" - the listener spends more time preparing what he is going to say next. Although he may look like he is paying attention, his mind is racing ahead rehearsing what he wants to say.

Identifying"- sometimes the speaker may something that triggers the listener's own experience or similar thoughts and opinions. The listener then goes into his own story.

Advising"- some people think of themselves as great advisers. They tend to jump very quickly to giving the right advice after only hearing the beginning of the conversation. They therefore miss most of what is said subsequently.

Sparring"- the listener spends most of the time arguing, debating and finding things to disagree with.

Derailing"- when a listener becomes uncomfortable or bored with the topic he attempts to change the topic.

Placating"- agreeing with everything so that you may be liked.

It is obvious from this list that effective listening is not a natural or easy process and it does take concentration and effort to be effective. It is even suggested that if you are tired at the end of a listening session then you may not have been doing it effectively enough. Poor listening can have serious negative effects in every sphere. It can lead to misunderstanding in most job situations. Miscommunication of instructions can cause missed deadlines, loss of business etc. In the academic environment poor listening can affect the students when they mis-interpret lecture information; it can affect the interactions between the faculty and the students. Ineffective listening also runs the risk of hurt feelings and perceived lack of worth of staff members. Hasty judgments sometimes result from poor listening. It is a good idea that at meetings, conferences, lectures etc., to jot down the main ideas so that the mind is not preoccupied with remembering these and so it does not interfere with the listening and understanding. Developing a rich vocabulary will also improve the listening skills. Good listening takes awareness. You need to be aware of when your listening is not as effective as it should be and what problems it is causing. Then be willing to listen to others as they help you to do better.

Effective listening has many advantages both personally and professionally.

As Petress (1999) puts it..."good listeners stand out in a crowd; they are cherished by employees, teachers, friends and others since they aid speakers to make their points and convey meaning efficiently. Good listeners have advantages; they get promotions, they are more frequently selected for power/prestige positions and they are better informed.


Author unknown. Effective Listening. Student Program and Activities: Leadership Improvement Programs. Retrieved from the World Wide Web January 23rd.2003.

A www.union.uiuc.edu/programs/readers/listening.htm.

Canadian Association of Student Activity. (CASAA). Listening skills. Retrieved from the World Wide Web, January 22nd, 2003.

A www.casaa-resources.net/resources/sourcebook/acquiring-leadership-skills/listening-skills.html

Johnson, Kenneth R. (1996). Effective listening skills. Retrieved form the World Wide Web. January… [read more]

Preparing for a Telephone Interview Essay

Essay  |  2 pages (754 words)
Bibliography Sources: 2


The calls can also be recorded to listen back and use the process as a learning exercise. The review can listen not only to the content, but also the manner, and issues such as whether there is the repetition of utterances such as 'errr', or a tendency to interrupt the interviewer. Awareness may allow the candidate to adjust their telephone manner. If the interviewee has had previous unsuccessful telephone interviews they may ask for feedback, as this may also help to provide useful advice ion how to improve.

During the interview the interviewer is likely to be looking for specific characteristics within a candidate. One general characteristic is a degree of self-confidence (although not over confidence). The preparation will help the candidate to increase their self-confidence, and reduce some of the anxiety that will be associated with the interview. Considering the requirements that they may be looking for prior to the interview may also help with the framing of answers.

For the interview itself the candidate should ensure they are in a suitable location, away from noises or other interruptions. Interruption may distract the interviewee and could make them appear unprofessional if they are unable to manage a telephone call effectively. During the interview the interviewee should listen careful to what is being aid, and remember to respond appropriately with their voice, as the interviewer cannot see body language of visual cues, so nodding a head is not going to be seen. The answers given should be accurate, honest, and succinct. However, if the interviewer asks a question that the candidate needs to think about, they should not just jump in with an answer; instead they should think about it, but without the body language cues, they should tell the interviewer they are just thinking about it so there are no awkward silences.

Following this advice may not guarantee a successful telephone interview, but if the advice is followed it will help to increase the chances for success.


Arthur D, (2012), Recruiting, Interviewing, Selecting & Orienting New Employees, AMACOM

Silvester, Joanne; Anderson, Neil; Haddleton, Emma; Cunningham-Snell, Nicole; Gibb, Andy, (2000), A Cross-Modal Comparison of Telephone and Face-to-Face Selection Interviews in Graduate Recruitment,…… [read more]

Conflict Resolution Within an Organization Essay

Essay  |  2 pages (565 words)
Bibliography Sources: 2


Team Building and Conflict Resolution

Within each organizational setting, there are bound to be conflict emerging between individuals, departments, divisions or even between an individual and the organization. These tensions and conflicts can take the docile form where difference line ideologies will lead to noncommittal participation of the employees, or can take the overt nature where the physical confrontation and loud consultations may characterize the conflicts. None of these two forms of conflicts is less serious to the organization and hence each must be diffused immediately it emerges.

On of the mediation techniques that often works in many forms of conflict is the negation approach where an individual, who needs to be neutral, acts as a bridge between two parties that are loggerheads, with each party feeling they are the aggrieved party and deserve to be apologized to or concession made towards their ground. The best part with this approach is that there is a third party who understands the point of contention and is not interested in the victory or loss of either of the parties, but more on dissolution of the conflict that there is.

There are some basic steps that need to be use or followed in the process of negotiating between two individuals or parties;

Listening -- this is the most important step that one can take in a conflict situation since it will enable the mediator to have a deeper understanding of the problem and the accompanying facts plus the lifespan of the conflict. The mediator needs to give time and listen to both the aggrieved parties without bias to either.

Group gathering -- this is the next logical step, where you gather the involved parties and…… [read more]

Values Goals Mission and the Culinary Arts Essay

Essay  |  2 pages (730 words)
Bibliography Sources: 3


Personal Mission

My mission has always been to make a difference in the world and to help others, but until recently I had no idea how I would go about achieving this lofty goal. I do feel that I am on a mission, though, and have recently realized that developing a mission and strategic goals requires "dynamic, action-oriented statements," (Campbell, 2011, p. 229). Using self-talk methods and comprehensive plans of action, I have come to realize that my mission in life is to help others through the culinary arts.

Through the culinary arts, I intend to improve the quality of life for other people. However, it is not just in the technique and preparation of delicious food that I intend to make a difference in people's lives. I want to apply my passion for the culinary arts to my mission of helping others. The transformative value of the culinary arts has yet to be explored through empirical research, and I feel that I am on a mission to show how learning about the history of food, the diversity of food cultures, and also the preparation of food can help people from all walks of life improve their personal health and well-being. Moreover, I believe my mission is to help others improve their overall quality of life.

Personal Values

My values include ethical integrity and quality of life. I have long been aware that wealth itself is insufficient to create happiness, which is why I also believe that being financially disadvantaged does not necessarily entail deprivation. Quite the contrary, when we realize the importance of good character and integrity, we can lead lives far richer than those who value money above all things. I value quality of life because I have witnessed the ways communities pull together in times of crisis and need. Quality of life means enjoying simple pleasures and being connected to what really matters including the well-being of other people and personal health. Moreover, I value communities that emphasize quality of life through the promotion of local small businesses.

Which Goals Align to My Personal Values

Research has shown that specific goal-setting strategies may help to improve the quality of goals and the…… [read more]

Leadership Development in the Public and Private Sectors Research Paper

Research Paper  |  4 pages (1,013 words)
Bibliography Sources: 4


Personal Leadership Development Action Plan

Although the transition from one professional career field to another can be a challenging enterprise, the process can be facilitated by using a personal leadership development action plan that identifies aspirations and goals, strengths and weaknesses, and the training that will be needed to accomplish the transition, among other things. To this end, this paper outlines a personal leadership development action plan that describes the author's leadership aspiration and goals, a vision of myself as a leader now and in the future, and what steps will be needed to actualize these visions. Finally, a description of the developmental objectives for the action plan is a followed by timeline of activities and their completion dates to track progress.

Leadership aspirations and goals, including driving and motivational passions

My current aspirations and goals are directly related to my overarching desire to secure a position as a U.S. Civil Service construction representative, a career move that represented a significant change from my former occupation as a hydrographic surveyor because of its leadership responsibilities. My decision to change occupations; from a hydrographic surveyor (0817) to a construction representative (0809) was due in part the military support I have contributed to the Global War on Terrorism.

My future aspirations and goals, however, are focused on a professional career in public safety and emergency management following the completion of my current degree program. All of these aspirations and goals are fueled by my desire to broaden my horizons and improve my leadership skill set.

Personal vision as a leader now and in the future

The transition from a hydrographic surveyor to a construction representative involved the addition of numerous leadership responsibilities that demanded a careful analysis of my readiness to lead others towards a common goal. The responsibilities of a construction representative include technical aspects such as inspecting materials and workmanship, interpreting plans and specifications, and ensuring compliance with safety requirements as well as direct leadership requirements for the supervisor of equipment operators, craftspersons, and mechanics that are performing various types of construction work (Construction control technical series 0809, 2016). Therefore, my personal vision as a leader today focuses on accomplishing these responsibilities to the best of my abilities while my future vision is focused on maximizing my potential in a professional leadership career in public safety emergency management.

Beyond the foregoing, my personal vision for the future also include the following:

Continuing to apply critical knowledge in the practical application of federal, state and local regulations governing public safety emergency management;

Personally performing a full range of essential engineering functions associated with assigned projects;

Ensuring continuity of business practice for the U.S. Army Corps of Engineers (USACE); and,

Providing knowledge of engineering methods and techniques as they relate to construction and the nation's critical infrastructure.

Steps needed to meet present and future needs

Any viable personal leadership development action plan requires an honest and thorough audit of strengths and weaknesses, both as they relate to an individual's current as well… [read more]

Looking Into Changing Careers in Your 30 S &40 Research Paper

Research Paper  |  5 pages (1,536 words)
Bibliography Sources: 1+


Changing Careers in Your 30's And 40's

Moving from one profession to another anytime in life is a very challenging process, particularly if the new occupation one has in mind is entirely different from one's former occupation, as finding jobs without prior experience is difficult. Most individuals who wish to shift from one profession to another in their thirties and… [read more]

Sustainable Reporting Industry Essay

Essay  |  2 pages (756 words)
Bibliography Sources: 4


Business Research Methodology

Sustainability reporting can be considered to be in its infancy, however the practices are developing quickly because of the need for organizations to understand their relationship to the environment in terms of externalities that are produce in operations, as well as social factors that affect local and regional communities, which is a critical success factor in regards to both compliance measures and long-term planning. Many early models such as the 3P model (Tsai & Chou, 2007) and the triple bottom line (Norman & MacDonald, 2004) have been replaced or supplemented with more sophisticated reporting forms. For instance, the Genuine Progress Indicator (GPI) includes many factors that go beyond the basic economic factors normally required in reporting, such as income distribution, education, resource depletion, health measures, and even leisure times to evaluate the real health of a country (Redifining Progress, N.d.).

Many of the different models are also becoming increasingly developed in areas that include information related to the hard sciences in which few business people are familiar with, especially in the ecological arena (Davies, 2010). This in turn has led to the rise of the sustainability consulting agencies that are in the market, and such firm specialize in providing expertise in the field of sustainability reporting. Organizations are including sustainability development in their objectives, and the inability of organizations to interpret and understand the technical jargons of sustainability have led them to the failure of transforming values into actions (O'Brien and Sarkis 2014). Thus, the role and importance of sustainability consultancy firms are exponentially growing and it is an attractive industry.

Porter's five forces

Bargaining power of buyers

Organizations are increasingly adopting sustainability reporting, which has become a major practice among public firms. Furthermore, more and more organizations require expertise in the field of sustainability to complete such reporting and there is a limited supply of such experise. Thus, the bargaining power of buyers is low (O'Brien and Sarkis 2014).

Bargaining power of suppliers

The information and data regarding sustainability practices are in high demand, and the programs regarding such information systems are complex. Furthermore, organizations can find it difficult to decode the complexities internally, which makes the bargaining power of suppliers low (Ballou et al. 2013).

Threat of new entrants

The investment regarding sustainability…… [read more]