Term Paper: Bad Apples

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Bad Apples

I am not sure what questions I would ask, and I doubt that I would direct them to the bad apple. I have seen people who are good at this type of communication. They are able to steer negative people towards the positive, and to reach out to people who are struggling. I have no history of being any good at this. But I also think that it has a lot to do with the type of bad apple. I suspect that if there is a slacker or a depressive, there might be some hope to reach a person like that. Depressives often have other issues that are weighing them down, outside of work for example. In a situation like that, if the depressiveness is not too strong they can probably be reached. They are likely to respond to some positivity. Even the slacker might well be slacking for a reason. It takes a better person than I to figure out if they are slacking because they have picked it up as a bad habit, if they are entitled or if they simply do not understand that they are slacking. In any case, the slacker and the depressive can be dealt with successfully by the right leader. You need to engage them on a personal level, make them feel safe, and get to the underlying causes of their behavior. The jerk I am less optimistic about. Someone who is mean-spirited usually is quite well aware of that. They might be tougher to reach, and most assuredly are more likely to be defensive about their behavior. While I've known people who were good with other types of bad apples, I don't know if I've ever seen anybody deal effectively with jerks. I usually stay out of such situations, because I'm not great at managing group dynamics nor reaching people in this way. There have been a few instances where I was faced with jerk customers, and sometimes I ended up being the only person who could deal with them, but I don't know what that was. Other times, I would only manage to escalate things.

2.

I believe that such a person could be considered a bad apple, yes. If someone is purposefully contributing less, there might well be a reason, and the team leader needs to get to the root of that. Sometimes it stems from recognition or pay, for example -- they might feel that they are getting less out of the teamwork than others so they ought to put less in. In a fair workplace, you have to read those… [END OF PREVIEW]

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