Capstone Project: Business Plan for Health Care

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[. . .] The team will contact the software vendor to remove these flaws and ensure that it is free from any technical faults.

d. The Evaluation and Control Phase:

Once the system is implemented, the next phase is to evaluate its performance on regular basis, e.g. On periodical intervals. This evaluation will figure out the hospital's performance after the implementation of this system and compare it with its past performance. The evaluation phase will enable the project management team in bringing improvements in the newly implemented syndromic surveillance system. In addition to periodical evaluation and control process, the system will also require regular maintenance by a team of technical experts and engineers. The software vendor will send its team for system maintenance and will charge extra charges for this service (Information Resources Management Association, 2011).

Alignment with the Overall Strategy

The project management team will not only evaluate the functional performance of the system, but will also assess its impact on the organization's operational and financial performance. The most important step in this regard will be to figure out whether this project is aligned with the company's overall growth strategy (Thomas, 2007). In order to ensure this alignment, the management will have to take certain steps in the planning and implementation phases (Feldman, 2000). First of all, it will have to identify the problems in the operational setup which this system will resolve using advanced technology and processes. The biggest issue which this hospital is facing lies in its health informatics management. By identifying this problem, the Management will ensure that its staff has improved its efficiency through electronic medical records and patients' data management (Snook, 2003).

Secondly, the management can assess the alignment of this project with the hospital's overall strategy by looking at the improvement in its public image, customer services, and stakeholder relationships. These three areas fall under the mission and vision statement of the hospital. Thus, by assessing the impact of new syndromic surveillance system on its public image and stakeholder relationships, the Management will be better able to evaluate whether it decision to make a huge investment was a right decision or not. If the Management will observe a positive change in these success factors, it will further support this project and allocate greater amount on its related areas; like employee training and development, periodical maintenance, support, and control, and up-gradation in the future (Sillencea, Briggsa, Harrisb, & Fishwicka, 2007).

Accountability and Staffing Requirements for the Project

The project implementation team will consists of a project manager, two to three project manager assistants, three technical experts or IT analysts, and five to seven lab attendants and program assistants (Feldman, 2000). The whole team will be accountable for an effective designing, development, and implementation of the syndromic surveillance system. First of all, the project manager will head and supervise the whole team activities through his pre-defined roadmap. The project manager assistants will be responsible for data analysis and reporting. They will analyze each and every step of the project implementation process and perform cost and benefit analysis from time to time (Information Resources Management Association, 2011).

The IT analysts and technical experts will design and develop the system according to the operational requirements of the hospital. They will get technical support from the lab attendants and program assistants in their project related activities. It will be a big challenge for the project manager to complete the project implementation within the available budget allocated by the Top Management. However, he can request more funds in order to meet the increasing cash flow requirement with the passage of time.

Risks and Vulnerabilities associated with the Project Implementation

The first and foremost risk associated with this project is the selection of wrong vendor. The syndromic surveillance system is a large scale enterprise resource planning system that requires huge investment by the hospital. Therefore, selecting a reliable and well-recognized software vendor is crucial to get attractive returns from this investment and generate more revenues for the business. Selection of a good vendor is also essential for an effective implementation and functioning of the system in the long run. Secondly, the project manager needs to understand the exact needs and operational requirements of the hospital before presenting them in front of different software vendors for bidding and negotiation (Snook, 2003).

On one side where the new syndromic surveillance system will improve the employees' efficiency at the workplace; it will also increase the training and development costs for the hospital (Oz, 2009). There will be a risk that employees fail to learn the new system effectively and remain unable to operate it. In this situation, the hospital may have to face critical operational issues; like poor customer services and information management, missing past records and data, and communication problems with the outside world. Moreover, the employees may not be able to perform efficiently due to their learning stage along with the normal workload in the hospital (Kavaler & Spiegel, 2003).

Governmental Regulations and Requirements:

In addition to these risks and vulnerabilities, the hospital will also have to adhere to the governmental regulations and business ethics in the project implementation process. Firstly, it will have to ensure that the software is registered along with all taxes and duties completely paid. The remote connection and satellite installation must be done with the formal documentation and approval of the Telecom authorities. Secondly, it will have to take steps to ensure the security of its informational resources. It is the responsibility of the hospital to keep the information and medical records of its patients confidential and protected from unauthentic access.

Budget Highlights for the Project

Sr. No.

Particulars

Estimated Budget

1

Initial Market Research for Vendor Selection

$500

2

Hardware (Purchase and Installation)

$15,000

3

Software Licensing

$10,000

4

Software Designing

$5,000

5

Software Development and Implementation

$35,000

6

Remote Access and Connectivity

$10,000

7

Technical Support and Maintenance

$3,000

8

Employee Training and Development

$5,500

9

Reserve for Contingencies

$2,500

Total Estimated Budget

$86,500

Staff Resource Planning for the Project

Sr. No.

Project Team Members

Hours per Week

Time Period

1

Project Manager x 1

30

1.5-year

2

Assistants to Project Manager x 2

36

1.5-year

3

Technical Experts and IT Analysts x 3

48

1-year

4

Lab Attendants and Program Assistants x 6

48

1-year

Timeline for All Project Activities

Activity

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Initial Market Research for vendor Selection

Hardware Purchase and Installation

Software Licensing

Software Designing

Software Development and Implementation (Phase-1 of Pilot Implementation)

Remote Access and Satellite Installation

Technical Support and Maintenance

Software Implementation (Phase-2 of Pilot Implementation)

Employee Training and Development

Software Implementation (Phase-3 of Pilot Implementation)

disposal of Existing System

Completion of Software Implementation

Evaluation and Control

Evaluation of the Success

The final step in the project implementation process is the evaluation of its performance. The hospital will evaluate the success of this project in the light of some success factors (Oz, 2009). First of all, it can compare the turnaround time for patient follow-up before and after the project implementation. If the time for patient follow-up will reduce, it will be a positive sign for the hospital because it shows that hospital staff is able to treat the patients with greater speed and efficiency (Feldman, 2000). Similarly, the hospital can assess the improvement in the efficiency of its staff in generating clinical and non-clinical reports from the new syndromic surveillance system for different types of stakeholders of the hospital; including customers (patients), software vendors, suppliers, funding agencies, marketing firms, etc. (Snook, 2003).

Another way to evaluate the success of this system is to measure the improvement in employees' skills and competencies in data analysis and presentation. The hospital will spend approximately $5,500 on the training and development of its employees. This heavy cost will be incurred in a view to groom the hospital staff to run an advanced enterprise resource planning system which can give a competitive advantage to the hospital against other hospitals and health care centers. The hospital can also evaluate the success of this system by looking at its data security measures. The system will be performing well if it is able to safeguard the informational resources of the hospital from the access and use by unauthentic people. Finally, the sales revenues and number of patients served during a particular period of time are also good measures to evaluate the performance of the new system in the operational setup of the hospital.

Communication with the Key Stakeholders

In addition to focusing on the performance and maintenance of the new system on periodical basis, the hospital will also have to ensure that its primary stakeholders are aware of its strategic steps and investments (Oz, 2009). Therefore, it needs an effective communication plan to convey the success and performance of its new system to these stakeholders.… [END OF PREVIEW]

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Business Plan for Health Care.  (2013, March 29).  Retrieved April 19, 2019, from https://www.essaytown.com/subjects/paper/business-plan-health-care/9971320

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https://www.essaytown.com/subjects/paper/business-plan-health-care/9971320.