Term Paper: FedEx Quality Management Issue Process

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[. . .] When asked what Fed-Ex hoped to get out of attendance at the Sustainable Computing Consortium the answer given by Spangler states "To make sure that the work that we do is following the best thinking of the time, in terms of what brings about a dependable system, what is reliability, from both an internal perspective and a customer perspective." (Thibodeau, 2003) When asked whether she believes the SCC will deliver results Spangler answers by stating "That's tough to say. We hope in the next few years, but we also understand at the same time that this is a very challenging problem. Just getting with a group that can help us divide the problem up into manageable pieces would be a big help to us." (Thibodeau, 2003)

Part of the problem being experienced by FedEx customer is due to the Chained Secure Socket Layer (SSL) Test Certificate Update and it is stated in a correspondence to FedEx customers that FedEx is renewing their SSL certificate with VeriSign, a trusted certificate holding authority and that FedEx "moved to a chained SSL certificate type for their test environment on March 19, 2009, and plans to move for production environment on the first day of August 2009. The transition is reported to be due to the FedEx certificate holding authority transitioning from non-chained to chained Web server SSL certificates. The correspondence stated that customer who uses custom interfacing applications will be required to ensure that their systems are able to support chained certificates and for those who do not support chained certificates the administrators will be required to contact the provider of their server software for technical assistance. The applications of customers can be checked through redirecting to gatewaybeta.FedEx.com for testing. (Walker, nd ) It is reported that the customers who need a local copy of the FedEx test certificate installed on their system are able to download the updated certificate at the link as follows:


III. The Solution to the Computing Problem at FedEx

The solution chosen in this study is for Enterprise System Integration which is reported to be "…the natural continuing evolution, amalgamation and assimilation of many advanced Enterprise-Wide Management, Computing Science and Networking Concepts, including:

Electronic Business Process Management,

Lean Enterprise (Jidoka plus Just-In-Time),

Enterprise Application Integration,

Model-Driven Development,

Enterprise-Wide-Glossary-Based Consolidated Metadata (Information Sharing and Disambiguation),

Self-Defining Meta-Metadata Repository (Heterogeneous-Environment and Technology-Independent Information Transportability - within the Enterprise and among Business Partners),

Enterprise Architecture,

Object-Based Service-Oriented Architecture,

Enterprise Service Bus,

Zero-Latency Enterprise,

Push / Pull, Publish-and-Subscribe Message Oriented Middleware,

Semantic-Network and Object-Oriented Class-Based Data Structures,

United Nations and World-Wide-Web-Consortium (W3C) Based "Intelligent Agent" Semantic Web using Industry-Specific Uniform-Data-Tag Standards (XML, etc.). (Enterprise Integration System, nd)

Enterprise System Integration assists in the elimination of:

(1) Unnecessary Redundancy,

(2) Duplication Of Effort,

(3) Reinventing The Wheel, and (4) Incompatible Enterprise Elements;

And this is stated to be "…across isolated, compartmentalized departments that lack coordination of processes or systems, with autonomous development and maintenance budgets." (Enterprise Integration System, nd) Enterprise System Integration (ESI) does not make a requirement of "…homogeneous hardware-or-software products. Evolving protocol-specific heterogeneous business process interfaces are accommodated and implemented by universal, distributed, Publish-and-Subscribe Middleware, which is "Metadata-Driven" by a comprehensive, hardware-and-software-environment-independent, Enterprise Architecture Integration Model" (Enterprise Integration System, nd) The report states that worldwide networked computer systems can be synchronized and enabled "…authorized need-to-know systems and people to be notified around the world in near-real-time (about 2 elapsed seconds) about important business events that initiate and influence multiple interdependent, collaborative business unit processes." (Enterprise Integration System, nd) It is related that the transition to ESI can be smooth without being an 'all or nothing' initiative as the transition to ESI is "both incremental and controlled" as "…Generic, standardized, reusable ESI Publish-and-Subscribe Message-Oriented Middleware (MOM) Infrastructure is installed first, and then it smoothly handles heterogeneous-evolving-version software release interface protocol transitions (and possible fall-backs) over the distributed system server network, over time." (Enterprise Integration System, nd) The following illustration is adapted from and provided in the report being referenced on Enterprise System Integration (ESI).

Figure 1

Enterprise System Integration

Resource: Enterprise Integration System (nd)

It is reported that each 'Public and Subscribe" interface includes adapters and this enables "multiple dissimilar versions of ESI application components (providers and consumers) to be concurrently active on the network. Each software release includes Publish-and-Subscribe interface "adapters." This allows "multiple dissimilar versions of ESI application components (providers and consumers) to be concurrently active on a worldwide network." (Enterprise Integration System, nd) It is reported that the "push" and "pull" ESI message adapters translate interface protocols forward or backward across evolving software releases." (Enterprise Integration System, nd) The report goes on to state that the future evolutionary enterprise expansion process is driven by the agility and integration opportunity insights provided by the Enterprise Architecture Model "blueprint." It is also the SUPERIOR SOLUTION for Rapid Consolidation when profitable Mergers and Acquisitions occur." (Enterprise Integration System, nd)

Specific focus is stated to have been on the continuous improvement of software development and deployment methodology for high quality integrated, enterprise computing systems including the following:

(1) Improving Software Quality, Productivity, and Usability, integrating advanced methodologies and tools, while optimizing complex computing internetworks with dissimilar evolving clients and servers,

(2) Software and Business Simplification: aggressive, reliable commitments to cost-effective zero-defect integrated computing solutions that are responsive to rapidly-changing requirements, easier to understand, develop, maintain and transport to new computing environments / deployment platforms, and (3) Emphasizing evolution to: Enterprise Application Integration, Zero Latency Enterprise, Component Architecture, Use-Case Requirements-Driven Development, Enterprise Object Modeling, Intranet Universal Repository, Rapid Cycle Iterative Incremental Risk Management, Structured Reusability, Transportability, and Worldwide Web Business-To-Business and Business-To-Consumer Technology. (Enterprise Integration System, nd)

Summary and Conclusion

FedEx operates on an advanced computing system and the Enterprise Integration System would well service the needs of FedEx and their customers as well as other entities in this business.


Information Technologies - Concepts and Management (nd) MIS. Scribd. Retrieved from: http://www.scribd.com/doc/7047205/MIS-Chapter-02-Information-Technologies-Concepts-and-Management

Krill, Paul (2006) FedEx seeks improved software testing. Computer World. Retrieved from: http://www.computerworld.com/s/article/9006342/FedEx_seeks_improved_software_testing

Savitz, Eric (2010) FedEx Suffers Tracking Update Issues; iPHone Buyers Jittery. Barron's Tech Trader Daily. 23 June 2010. Retrieved from: http://blogs.barrons.com/techtraderdaily/2010/06/23/FedEx-suffers-tracking-update-issues-iPhone-buyers-jittery/

Sunoco and FedEx Suffer 'Back to the Future' Computer Problems. 8 Feb 2011. Retrieved from: http://spectrum.ieee.org/riskfactor/computing/it/sunoco-and-FedEx-suffer-back-to-the-future-computer-problems

Thibodeau, Patrick (2003) Why FedEx is Involved. ComputerWorld. Retrieved from: http://www.computerworld.com/s/article/78581/Why_FedEx_is_involved

Walker, Randy (nd) New FedEx SSL Certificate if Bound to Cause Problems. Retrieved from: http://geekswithblogs.net/rwalker/archive/2009/03/20/new-FedEx-ssl-cert-is-bound-to-cause-problems.aspx

Enterprise Acceleration (2011) Enterprise System Integration for Business Process Management. Retrieved from: http://www.enterprisesystemintegration.com/ [END OF PREVIEW]

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