Group Observation and Facilitation Critique Term Paper

Pages: 5 (1410 words)  ·  Bibliography Sources: 0  ·  File: .docx  ·  Topic: Communication

Meeting Facilitation

Instilling information and sharing ideas is essential in organizations in order to continue to improve, enhance job satisfaction and emphasize a team culture. It is expected that something will be accomplished through these meetings, whether it is comparing information or making decisions. Meetings may be positive, negative or indifferent.

Positive meetings have commonly understood goals, a straightforward process for attaining these goals, an understanding and respect that each person has his or her own personal feelings about the subjects being discussed, and a sense of involvement and empowerment.

A attend weekly meetings at my workplace. These meetings are held once a week in order to check on the status of each person's projects, for some communication among staff, and for the supervisor, who conducts the meetings, to update the department on any pertinent company news and to discuss new work that may be coming. In addition, she hands out additional smaller assignments that are specifically needed for the present week.

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It is important to note at this time that the personal interaction and communication in my department, and the company in general (it is small -- only 25 employees) is not positive to begin with. Many of the employees have been here for over 20 years and are set in their ways. They have been involved with many changes over the years of staff, administration, processes and technology, and have a negative attitude toward anything being revised. The supervisor, who is mentioned above, does not communicate well with her direct reports or others in the company. She also is very negative, telling people their shortcomings in a demeaning and threatening way, but never being positive or supportive. The president of the company is very familiar with all these personal problems and the politics, but does not do anything about them. This background should provide a foundation of understanding about the atmosphere of these meetings.

TOPIC: Term Paper on Group Observation and Facilitation Critique Assignment

The meetings are about 15 minutes long. They are held standing up in one of the open areas of the company. They are held about 15 to 30 minutes before the official start of the day. There are usually seven or eight employees present. They include managers and administrative staff. Some of these people, as noted above, have been with the company for many years and a couple of them are relatively new to the organization.

Specifically, below are details about the areas regarding group behavior in my observations:

General:

The supervisor comes with a written agenda (she always works off notes), but it is only for her and no one else to see. The communication process is a top down, with her leading the meeting, asking the questions, sharing most of the information and making necessary changes, and handing out new assignments. It comes as no surprise that the atmosphere is not conducive to positive communication. Even before the meeting, most of the employees are not looking forward to this time -- even though it is short. Most people like their jobs, because they do not have to interact much with this supervisor, so are willing to "put up with" this general weekly assembling. The fact that everyone is standing rather than sitting does not help the atmosphere.

Communication Patterns:

Nonverbal communication, in this case, is much more noticeable than verbal communication. It is well-known that people communicate on a number of levels. By looking at facial expressions, eye contact, posture, body, hand and feet movements, body placement, one can tell a lot of about how someone is feeling. Each gesture while talking and being silent communicates something vital.

The supervisor's body language is negative, just as her attitude. She does not stand directly straight up, slouching a bit against a desk. She rarely looks up when talking and never smiles. The only time she looks directly at someone is when handing out a specific assignment to that person, in order to acknowledge that the person heard what she said (not "understand" but "heard" -- big difference).

As expected, the body language of those assembled is negative, as well. Arms crossed over chest, leaning against a desk with legs crossed. No smiles, grimaces maybe, appear on faces, as well as some aside rolling of eyes. I highly doubt… [END OF PREVIEW] . . . READ MORE

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