Hospitality Industry Role of Hospitality IT Systems Essay

Pages: 2 (735 words)  ·  Bibliography Sources: 1  ·  File: .docx  ·  Level: College Senior  ·  Topic: Recreation

¶ … Hospitality Industry

Role of Hospitality IT Systems

The rapidly changing needs and expectations of global travelers are a primary catalyst in the continual improvement and innovation of hospitality information technologies and systems. Having a 360-degree view of the guest is just the beginning to becoming the trusted advisor to travelers over time (Jain, Jain, 2005). While hospitality IT systems have progressed from the basic functionality of being able to track reservations and manage inventory, greater focus on each customer-facing process is necessary (Mathies, 2010). The rapid adoption of Software-as-a-Service (SaaS) applications including Amadeus Hotel Platform (Baker, 2007) is being driven by the urgency to streamline and make more customer-centered these processes in the hospitality industry.

The Changing role of IT in the Hospitality Industry

Download full Download Microsoft Word File
paper NOW!
The entire value chain of the hospitality industry continues to go through a major disruption due to the Internet and the continually increasing expectations of guests. Of the many areas of this industry's value chain being the most impacted by these factors are the reseller networks, distribution channels, multi-channel selling, and service strategies (DiPietro, Wang, 2010). In conjunction with these changes to the distribution channels, guests now can get impartial, often brutally honest reviews on sites including as to what a hotel experience really is like, beyond the claims on hotel websites. All of these factors are influencing hospitality IT in a very direct and urgent way. First, the need for more agility and flexibility in applications' design and structure so the interfaces can be matched to how people work is critical (Mathies, 2010). Studies of the success factors behind hospitality IT systems' adoption indicate that those systems that allow for the greatest amount of customization and tailoring to how associates choose to work have the greatest levels of effectiveness over time (Mathies, 2010).

TOPIC: Essay on Hospitality Industry Role of Hospitality IT Systems Assignment

In addition to agility of an application, the ability to quickly get the application deployed across a board number of locations is also key. While applications including the Amadeus Hotel Platform were initially delivered as on-premise or server-based application originally, software developers including those selling the Amadeus Hotel Platform have adopted SaaS as a means to get the applications deployed quickly across entire hotel chains (Baker,… [END OF PREVIEW] . . . READ MORE

Two Ordering Options:

Which Option Should I Choose?
1.  Download full paper (2 pages)Download Microsoft Word File

Download the perfectly formatted MS Word file!

- or -

2.  Write a NEW paper for me!✍🏻

We'll follow your exact instructions!
Chat with the writer 24/7.

Technology for Management Essay

Hospitality Management in the Church Research Proposal

Attack Strategies Role of Marketing Channels and Communications Term Paper

Brand Equity Describe the Roles and Objectives Research Paper

Internal and External Security Threats Term Paper

View 200+ other related papers  >>

How to Cite "Hospitality Industry Role of Hospitality IT Systems" Essay in a Bibliography:

APA Style

Hospitality Industry Role of Hospitality IT Systems.  (2010, September 6).  Retrieved September 18, 2021, from

MLA Format

"Hospitality Industry Role of Hospitality IT Systems."  6 September 2010.  Web.  18 September 2021. <>.

Chicago Style

"Hospitality Industry Role of Hospitality IT Systems."  September 6, 2010.  Accessed September 18, 2021.