Hotel Industry Essay

Pages: 2 (961 words)  ·  Style: MLA  ·  Bibliography Sources: 3  ·  File: .docx  ·  Level: College Senior  ·  Topic: Recreation

Hotel Industry

Why the Hotel Industry is a Positive Career Choice Today

The hotel and hospitality industry today has progressed to the point of having common processes, systems, and measurements in place to successfully manage and excel at each guest's experience over time. Far from merely having a good price and location for a hotel, today's state-of-the-art websites and extensive use of analytics and business intelligence software are making the task of identifying the most critical factors to excelling at serving the most profitable guests a reality.

Measuring service quality and being able to defend pricing strategies is the first major trend that the hospitality industry today is continually working through to find a profitable solution for. The use of the SERVQUAL measure of service quality and satisfaction for example (Crotts, Pan, Raschid, 21) quantifies those factors that most and least delight guests staying at a hotel. This is invaluable analysis and can assist hospitality managers in defining processes, systems and workflows that can further sustain customer satisfaction over the long-term. The future of hospitality will be managed more by those who can make quick use of this data to also define their pricing strategies by location or property as well. "When times are good, the hotel wants to raise prices as high as possible without losing customers," said Bill Carroll, a senior lecturer at Cornell University's School of Hotel Administration yet "When times are bad, hotels need to cut prices, but only enough to stimulate demand," he said (Lee, full Download Microsoft Word File
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TOPIC: Essay on Hotel Industry Assignment

The reliance on price alone, despite the exceptional depth of websites that offer pricing comparisons including will eventually give way to highly personalized service, initially created over the Internet using guided selling Web-based applications (Muto, 2). Integrating guided selling and the ability to create a personalized, in-person experience will be another catalyst of growth in the industry. This aspect of competition over the Web will also favor those in the industry who have exceptional abilities in creating unique experiences for their guests (Muto, 3). According to Mr. Rock Conley CEO of Joie de Vivre, "Price is important but unlike a rental car, there are other important determining factors about what is the right hotel for you," he says. Travelers "sleep with the product and shower with the product." What this dynamic speaks to then from the standpoint of the future of the hospitality industry is that the ability to create exceptional experiences for guests while also ensuring that price is secondary to quality and experience is critical. Only when this specific set of conditions are created can individuals as leaders in this industry transform it by offering exceptional experiences, tailored to the needs of each guest, without sacrificing overall quality. The need for this innate creativity in the industry is critically important, and presents a unique and challenging growth path for those embarking on a career today. Being… [END OF PREVIEW] . . . READ MORE

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How to Cite "Hotel Industry" Essay in a Bibliography:

APA Style

Hotel Industry.  (2009, October 4).  Retrieved September 18, 2021, from

MLA Format

"Hotel Industry."  4 October 2009.  Web.  18 September 2021. <>.

Chicago Style

"Hotel Industry."  October 4, 2009.  Accessed September 18, 2021.