Intake and Referral Term Paper

Pages: 12 (3241 words)  ·  Style: APA  ·  Bibliography Sources: 1  ·  File: .docx  ·  Topic: Business - Management

¶ … Referral

Never mind if you fall far short of the thing you want to do, -- encourage your effort.

If no one else will say it to you, say it to yourself.

Not so bad."

It will make the next effort easier and better." (Robinson, 1926, 1996)

What I Do

Stop! my mind screamed, as several gunshots rang out. In the distance I saw a young woman running for safety. And then, from the corner of my eye, I saw Ben (name changed), one of my few friends, also running. The difference between where Ben and the young woman were running, however, changed my life... forever.

What the young woman ran away from, Ben ran straight to. Without regard for what would happen to him, Ben flung his body over the baby buggy the woman had left in the path of the flying bullets. Ben did not die that day, but his legs were hit several times by bullets. After surgery, however, his wounds healed, leaving him with only scars. The memory of how Ben saved the life of a baby he did not know, with no thought of himself helped me to begin to come out of myself and stirred the desire to try to help others.

Stop! denotes another time my mind screamed out... this time, in pain. Because I was too little to defend myself... because the "men" wanted to hurt and humiliate me... because they could not stop themselves... whatever the reason, I may never understand. I do know, however, that being raped before I was 11 years old left the kind of scar that even though the human eye can't see it, it never completely fades.

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This incident also impacted my life. Initially, not for good. For more than 20 years, after being raped, I isolated myself from what I considered to be a cruel world. For years, I kept what happened locked inside me. After I met my wife, however, and she encouraged me to share my life with her, I began to receive counseling. In the process of healing, I decided to follow through with what I had decided to do with my life after Ben saved the baby's life. I wanted to help others.

Stop! defines the message I try to impress upon clients I currently work with as Case

Term Paper on Intake and Referral Assignment

Manager/Retention Specialist at Catholic Family Services. As I help clients stop and look at their lives where they are now, I also encourage them to Go! To begin to head toward something better in their lives; to set goals; to set out to reach those goals.

As Case Manager / Retention Specialist, I sometimes do not see positive results from trying to help people. Many times, however, I do. One recent "success" story brings a smile to my mind. Marcia (name changed), a young female client, who had just been accepted into our program, was struggling to stay off methadone. Marcia had a son, she told me. He son, however, had been taken in State custody, because at the time, Marcia could not quit using methamphetamines or what is commonly known as "meth."

To help Marcia get "clean," I arranged for her to enter a drug treatment program. After getting off methamphetamines, Marcia began to attend counseling sessions. Through my work, I helped her secure a full time job. Within a year and a half, Marcia regained custody of her son from DCFS. One day recently, while working at my desk, Marcia came to my door wearing the biggest smile I had seen in a long time. "You helped me," she said. "You helped me get my son back."

Knowing that I can help make a change in someone's life encourages me. At one time in my life, I didn't care about people, not having love from father, who was an alcoholic, also scarred me inside. Gradually, however, this scar, as the one from the rape, began to fade.

From 2001 to 2002, my duties as Assistant Project Coordinator / Team Leader at Catholic Family Services, also in Hartford, Connecticut included assisting the project coordinator in the administration of case management services. I also communicated regularly with program funding sources and reviewing all program referrals. Part of my duties here were to maintain an accurate Master Referral Log and assure cases were opened and closed in consistency with operational procedures.

Another major portion of my work was to assist with monitoring, collecting and reporting of clear and accurate data.

While working face-to-face with Clients, I communicated assessment results to them and provided vocational and supportive counseling. I provided daily supervision for case managers to ensure program policies and protocols were adhered to. I also assisted in the daily supervision of team leaders to assure the Jobs Firs Employment Services program operations and protocols were followed.

In addition, I provided Project Coordinator with weekly case counts and other required reports. I coordinated and facilitated effective relationships with the Regional Board, Department of Social Services and Department of Labor. I maintained a solid understanding of JFBS contract and federal and state TANF regulations and administered training schedules for new hires. I assisted in the recruitment and the interviewing of applicants and assumed the lead role and responsibilities to assure the program continued to operate as expected in the absence of the supervisors.

During my employment from 1997 to 2000 at Capital Region Workforce Development Board, I was progressively promoted from Intake Specialist to Supervisor. I provided guidance and resources for staff development, while I ensured compliance with all applicable federal, state, local regulatory and professional standards including JTPA, WTW and WIA regulations CRWDB policies and procedures.

A ensured internal programs were consistent and complied with federal, state and local organizations, service providers, CT Works, staff and affiliated organizations. I assisted in the planning and implementation and recruitment strategies including brochures, advertisements, press releases and presentations. I also provided input for program planning and ensured that contractual obligations with service providers and venders were fulfilled on an efficient and effective manner.

Where My Learning Occurred

My learning in/of the Dynamics of Case Management occurred in each of the three, aforementioned places of employment, noted again in the following:

1. My first learning experience related to Dynamics of Case Management occurred while I worked at Capital Region Workforce Development Board in Hartford, Connecticut. During this time I began to learn the answer to the question posited by Gursansky, Harvey & Kennedy (2003, p. 140): "Who are case managers?"

The short and simple answer to this question," these researches state, "is that case managers are drawn from the health, human and social service employees of the past." (Ibid.) I may not completely agree with this "expert" answer.

On the other hand, I am not sure the definition of Case Manager can be so easily, neatly explained, just as Client embodies a myriad of meanings. I do agree, however, that "Databases are critical (that) the compilation and maintenance of a dynamic directory of complementary and alternative services can save untold time and frustration." (Ibid, 65) Although in some lines of work or service, forms and records may be considered a drudging chore, I learned that clear, understandable statements of eligibility criteria, user-friendly intake forms and the ensuing establishment of an accessible database can help transform case management, as well as the an organization's probability to mark and utilize its services efficiently and with best results. Instead of learning to dread the assessment, during the time, I learned to agree with the assessment that the assessment qualifies as "the bedrock of the helping process." (Ibid.) During the assessment, vital information is gathered. At this time, the case manager he/she ensures he/she obtains an adequate data foundation to use to make decisions about how to best work with and assist a client.

2. My work from 2001 to 2002 was at Catholic Family Services, also in Hartford, Connecticut, Ken Fracaro, a free-lance writer, who also has front-line supervisory experience in major industrial firms, relates some of the points I learned to practice during this particular employment tenure, related to Dynamics of Case Management:

Develop personal relationships.

Know your job well.

Be reliable.

Develop credibility.

Treat others honestly.

Be fair with everyone.

Keep your promises.

Show genuine empathy.

Be open to new ideas.

Develop an enthusiastic attitude.

Strive to be an optimist.

3. I began a new position in 2003, but continued to work at the Catholic Family Services full-time, while steadily gaining more knowledge of Dynamics of Case Management. During this time, I study and learn more about interviewing, in order to strengthen and enhance my intake and assessment skills. Although Mcdongough (2005) relates interviewing techniques geared for use in the law enforcement realm, some, but not all, of the following techniques "fit" with my work in case management.

Kinesics, and the Nine Step Approach, developed by John E. Reid & Associates, emerged to become two widely accepted interviewing techniques. Mcdongough (Ibid.) utilizes both and states that the… [END OF PREVIEW] . . . READ MORE

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