Essay: Interview Day of Shadowing

Pages: 3 (759 words)  ·  Bibliography Sources: 3  ·  Level: Master's  ·  Topic: Healthcare  ·  Buy This Paper

Learning experience site for this project was the human resources service in a tertiary healthcare facility operated by the Department of Veterans Affairs (VA).

Individual/Position Accompanied

The individual interviewed and shadowed for this project was a human resources representative responsible for compensation and benefits.

Date/Hours of Visit

Description of the role and functions of the individual(s) within the context of the organization, and a synopsis of what you observed and the activities you participated in during the learning experience

The human resources (HR) representative interviewed and observed for this project ("Mr. West") is responsible for the administration of compensation and benefits for full-time VA employees, including healthcare staff. A preliminary interview with Mr. West revealed that he was in his office a full half hour before work started each day, even though he was not compensated for this extra time. Although Mr. West was available by appointment, he maintained an "open door" policy that allowed any concerned employee or staff members to consult him without notice.

The daily routine for this administrator consisted of reviewing which employees and staff members were due for personnel actions and determining how their benefits and compensation would be affected. In addition, Mr. West was responsible for leveraging the available benefit and compensation packages into attractive recruitment incentives for medical staff that are in high demand, including nursing staff. Privacy considerations prevented my active participation in any of the work performed by Mr. West and I was asked to leave his office when employees or staff members presented for consultation, except on one occasion where the issues being discussed were not personal in nature but rather related to a question about the status of a recent recruitment announcement for an assistant in the facility's morgue.

Analysis of the primary roles and functions as they relate to nursing and patient services

The primary roles and functions provided by Mr. West as they related to nursing and patient services consisted of ensuring that the facility was adequately staffed by qualified personnel. At present, this VA facility had around 1,200 full-time equivalent medical staff, but there were more than 100 unfilled vacancies, some of which had been active for more than 6 months. Mr. West explained that credentialing had become a major issue in recent years following… [END OF PREVIEW]

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APA Format

Interview Day of Shadowing.  (2013, May 21).  Retrieved September 20, 2019, from

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"Interview Day of Shadowing."  21 May 2013.  Web.  20 September 2019. <>.

Chicago Format

"Interview Day of Shadowing."  May 21, 2013.  Accessed September 20, 2019.