Knowledge Management Mid-Term Exam Assessment

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SAMPLE EXCERPT . . .
Because knowledge is very influenced by cultural and other contextual issues.

b. Because knowledge is very complex.

c. Because knowledge is very dynamic.

d. All of the above.

e. None of the above.

10. What is the organizational epistemological approach to managing organizational knowledge?

a. A cognitivist approach.

b. A connectionist approach.

c. A logical and deductive approach.

d. Both a and b.

e. Both b and c.

11. Which of the following are consistent with the von Krogh KM model?

a. Knowledge is an abstract entity.

b. Knowledge objects are discrete but connected together by explicit links.

c. Knowledge is embodied and it resides in both individuals and in the social relations between individuals.

d. All of the above.

e. None of the above.

12. The Nonaka and Takeuchi model grew out of research on:

a. Organizational creativity and innovation.

b. Reuse of knowledge objects to improve efficiency.

c. Cross-cultural studies across a number of different organizations.

d. Knowledge flow analysis of the flow of objective knowledge throughout the organization.

e. Analysis of problem-solving strategies used in formal decision making.

13. Why is tacit knowledge capture so difficult?

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a. Lack of well-documented methods and techniques.

b. Individuals often not motivated or wary of "losing" their valuable knowledge.

c. The volume of tacit knowledge greatly exceeds that of explicit knowledge.

d. Both a and b.

e. Both b and c.

14. Which knowledge capture technique is best suited for use with individual subject matter experts?

a. Structured, one-on-one interviewing.

b. Facilitated workshop.

c. Automated log analysis of workstation data.

Assessment on Knowledge Management Mid-Term Exam -- Assignment

d. All of the above.

e. None of the above.

15. Which of the following statements are true?

a. Open-ended questioning is best suited to validating captured but not yet codified knowledge.

b. Closed questioning results in questions that can be answered by a yes or a no.

c. Open questions place more constraints on the interviewee.

d. Closed questioning allow interviewers to observe the expert's use of key vocabulary, concepts and frames of reference.

e. All of the above.

16. Why does use of a case matrix make tacit knowledge capture easier?

a. Cases require open-ended questions only.

b. Cases are a more structured form of interviewing.

c. People like to recount their concrete experiences.

d. Both a and b.

e. Both a and c.

17. Which of the following are legitimate goals for a community of practice?

a) Professional networking

b) Continuous profession performance improvement

c) Observing but not actively participating

d) All of the above

e) None of the above

18. Which of the following community role is largely responsible for actively encouraging participation among members?

a) Champions

b) Lurkers

c) Facilitators

d) Borrowers

e) Knowledge brokers

19. In which stage of the community lifecycle are you most likely to find the emergence of the community identity and joint enterprise.

a) Potential

b) Coalescence

c) Maturing

d) Active

e) Transforming

20. A successful community of practice must have the following components:

a) Broadband communication links

b) World-renowned subject matter experts

c) High volume… [END OF PREVIEW] . . . READ MORE

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