Mediation and Arbitration Essay

Pages: 3 (809 words)  ·  Bibliography Sources: 0  ·  File: .docx  ·  Level: Master's  ·  Topic: Business

Conflict Resolution in the Workplace

The organization in question is a design firm which works for a range of major clients in the luxury goods industry. This design firm is responsible for the artwork and advertising materials for cruise lines, designer luggage lines and several watch companies. There's a high standard of excellence and at certain times of year, tensions can run high. One issue that has repeatedly manifested in terms of conflict is the overall style of our design firm for the bulk of our clients. Some of the leaders of the firm feel like the signature style should be elegant, modern and minimalist. Other leaders feel that we should make our signature style one which is classic, traditional and evocative of times past. Other team leaders feel that our signature style should simply be one which is eclectic and responsive to whatever the client needs -- essentially, via this viewpoint, these team leaders want to abolish the concept of a "signature style." The parties involves are the six CEOs of the design firm. While the designers themselves have strong opinions, they're more neutral, ultimately just wanting the CEOs to come to a decision. However, the neutral third party was a designer who's worked in a range of high fashion houses. He was chosen because of his haute couture background and because he specializes in both classic and modern design as well as his strong background in settling disputes among parties in the art world.

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A neutral third party was required in this case because all parties were able to agree that they were tired of having the same conversation over and over again and that it was slowing the overall productivity of the company. Clients also seemed more unsure of us and perhaps reluctant to get on board with us, because it appeared as though we didn't have a clear vision of what we wanted the firm to be.

TOPIC: Essay on Mediation and Arbitration Assignment

The neutral third party was able to facilitate discussions by first speaking with the separate parties alone, allowing them to vent in private and to really communicate what they wanted for the overall vision of the company. This allowed them to vent any pent up frustration, making them more pliable to mediation, and it allow the mediator to get a clearer understanding of what the separate parties wanted.

The mediator coached each separate party about the most appropriate way to discuss… [END OF PREVIEW] . . . READ MORE

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"Mediation and Arbitration."  Essaytown.com.  December 16, 2012.  Accessed September 24, 2021.
https://www.essaytown.com/subjects/paper/mediation-arbitration/8530377.