Performance Assessment Systems Are Critical to Improving Research Paper

Pages: 2 (594 words)  ·  Bibliography Sources: ≈ 2  ·  File: .docx  ·  Level: Master's  ·  Topic: Business - Management

Performance assessment systems are critical to improving the performance of any organization. Performance assessment systems provide a formalized means of tracking quantitative results. Organizations typically measure these results against targets, past results and even competitor results. A performance assessment system assists the company in a few different ways, including benchmarking, control and performance evaluation.

Mudde and Sopariwala (2008) outline how Southwest Airlines users performance assessment systems both in terms of benchmarking performance and as a control. The company used variance analysis, a technique that relies on setting performance standards and then measuring the company's ability to achieve those standards. Variance analysis allows the company to determine in which statistical areas it did or did not meet its objectives. This allows management to then focus on determining the underlying cause for this failure to meet objectives.

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There are, however, some disadvantages to the use of performance assessment systems. The most prominent of these disadvantages is that it can breed organizational myopia. Gjerde and Hughes (2007) explain that systems orient the company, its managers and workers towards the specific set of quantitative objectives that are being measured. As a result, the company may become only focused on those measures. This can lead the company to ignore other measures or other approaches to doing business -- organizational thought process may become strictly focused on the measures that senior management has deemed important. As the authors note, this is especially risky if the performance measures being used in the organization are not properly aligned with the organization's strategic objectives. The organization in that situation would be focusing on the performance of tasks that are not helping it to achieve its goals.

TOPIC: Research Paper on Performance Assessment Systems Are Critical to Improving Assignment

Management accountants should be involved in the establishment and use of performance assessment systems for a couple of reasons. The… [END OF PREVIEW] . . . READ MORE

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