System Design Self Check Out Term Paper

Pages: 4 (1026 words)  ·  Bibliography Sources: ≈ 6  ·  File: .docx  ·  Level: College Senior  ·  Topic: Business

System Design Self-Checkout

History and Background of Self-Checkout System

Some years ago, the innovations that technology is offering to us has improved to a more computerized fashion that made machines possible to replace the tasks that humans used to perform. This happened with the introduction of Self-Checkout System.

The process of falling in line for a service that is performed by a human was seen by a company to have cause hassles to customers. For instance, how many times did we find it funny to wait in line in a lane called "Express Lane" at a supermarket, and yet get the service after half an hour or so? it's funny because the term "express" doesn't seem to fit the process and speed of the service. This was a problem that was seen by one company 9 years ago.

A years ago, Optimal Robotics had the vision of improving other types of services by following the pattern of self-service that people have become used to, such as in fast food chain restaurants. The company's Montreal-based unit developed and introduced a scanning system to a grocery market. The product is called U-Scan Express System (Wolfrom, 2001) and has delivered the company with increase in sales and revenue. Wolfrom (2001) indicates in his Business Solutions article, stating that Two years later, the company grossed $5 million. In 2000, Optimal Robotics reported sales of $61 million, and 2001 sales projections are $90 million.

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The introduction of Self-Checkout System though was quite skeptical for companies. Most of the companies that installed the system used it first in the experimental phase to know how the customers will react on the new process. Nevertheless, many businesses had a Self-Checkout system installed. And currently, more and more businesses are actively using the self-checkout system because of the advantages that it offers to both businesses and customers.

Why Invest in a Self-Checkout System?

Self-checkout system was accepted by customers after some time since it was introduced. The main reason to this was because customers like to have the control (Wolfrom, 2001) of the transactions that they do. According to one study, as indicated by Wolfrom (2001),

TOPIC: Term Paper on System Design Self Check Out Assignment

According to the National Association of Convenience Stores' 1999 State of the Industry report, the percentage of convenience stores with pay-at-the-pump technology increased from less than 5% in 1990 to 50% in 1998. "Consumers are realizing that sometimes the best service is self-service," commented Wechsler.

So, why invest in a Self-Checkout System? The answer to this is because of the customers. Customers are the main source of income in a business, and therefore, their convenience must be the focus of a business's service. This is what self-checkout systems provide - a good customer relationship that focuses on technologies and processes that are advantageous to customers.

One advantage of Self-Checkout system is that it minimizes the need for customers to wait in line for a long period of time until a service staff becomes available. An online article indicates that there is a great percentage of customers who prefer self-checkout systems. The article indicates that Moreover, nearly… [END OF PREVIEW] . . . READ MORE

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APA Style

System Design Self Check Out.  (2004, November 22).  Retrieved September 26, 2021, from https://www.essaytown.com/subjects/paper/system-design-self-check-out/441213

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"System Design Self Check Out."  Essaytown.com.  November 22, 2004.  Accessed September 26, 2021.
https://www.essaytown.com/subjects/paper/system-design-self-check-out/441213.