Total Quality Management or TQM Essay

Pages: 11 (3260 words)  ·  Bibliography Sources: 7  ·  File: .docx  ·  Level: College Senior  ·  Topic: Business - Management

, 1995). Nonetheless, research in semiconductor industry circumstance needs to be carried forward more thoroughly complemented. The end result from the study reaffirmed that quality management practices don't have any significant correlation with rework rate.

TQM like a continuous improvement

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Clinton (1994) made clear the TQM concepts produced by ancestors and forefathers in the quality movement, i.e. The likes of Deming, Juran, Crosby, and Feigenbaum, could be easily divided into 5 fundamental concepts namely: concentrate on customers' needs, concentrate on problem prevention, make continuous enhancements, train employees to enhance quality, and use the team method of problem fixing. Furthermore, Ibrahim et al., (2011) learned that most significant practices that have been implemented were problem fixing techniques, production planning and control, record sampling, quality awareness agendas and housekeeping. Similarly, Osland (1997) discovered that probably the most generally used TQM practices were the use of problem-fixing teams. Powell (1995) also referred to TQM being an organization wide approach that concentrates on consistent improvement with the participation of each and every individual within the organization. Bound (1995) established that consistent improvement like a program to lessen order processing occasions, service development cycle-time, service delivery cycle occasions as well as lowering paperwork was the key to decrease unproductive time and cost in most internal processes. Also, Bounds (1995) in his study asserted that TQM thoroughly trains managers to take part in real cause analysis. Managers have to address the reason for the issue inside the system to get rid of both problem and its signs and symptoms. Concentrating on the issue prevention produces an optimistic working atmosphere for individuals.

Customer focus TQM concepts

Essay on Total Quality Management or TQM Assignment

The important thing to quality management is based on discerning and taking advantage of customer awareness of quality and also the methods to transform the awareness into real product choices. Quite simply, enhancing quality alone isn't enough; the aspect that matters is improving the customer's thought of quality. Many of the important and integral issues rise because so many quality improvement efforts happen to be belittled by not taking customer comments into consideration regardless of the demand; thus a rise in the incorporation of client and TQM orientations can prove to be essential in the short and long run. Researchers also recognized that quality management could be contacted either externally in the market, or internally in the organization. He claims that although the previous is market oriented quality management, the second is driven largely by technology, formal systems and business procedures in addition to internal goals and values. Clients have anticipations from a business that they patronize -- if individual anticipations aren't met, they get dissatisfied, and discontinue patronizing the business (as cited in Ibrahim et al., 2011).

People participation within the practicing of TQM

Inside the context of effective TQM implementation, there's growing recognition of the significance of human factors in quality management. Most of the fundamental aspects of TQM involve people, for example working together, participative management, creativeness, effective communication, customer comments, worker participation and empowerment, worker and management confidence and assistance. For a corporation to understand the advantages of TQM, the thought on human factors is crucial for that effective implementation of TQM (as cited in Ibrahim et al., 2011).

Human factors formerly recognized within the TQM research inclusive of the administrative (leadership) style, kind of employees, retail interaction, management dedication, worker's aptitude to adapt to change, the power to trust and allow employees freedom to work, ideal recommendation and compensation packages for novelty and citizenship behaviors adopted by employees, customers or stakeholders (Mann and Kehoe, 1995).

The connection between TQM and leadership

Crosby (1976, p. 25) defines management to be "responsible for establishing the purpose of an operation, determining measurable objectives, and taking actions necessary to accomplish those objectives." Another aspect to this added that the company's administration was accountable for supporting innovation and breakthrough in addition to controlling it (Juran, 1995). These notions design the administration because that is the true bearer of the standard burden. Possibly the most recommended outline for life changing management is supplied by Deming (1982, p. 23) in the "14 Points for Management." These points speak both directly and indirectly about quality like a responsibility in addition to a process. Particularly, Deming (1982) forces on the need for the management to carry on to pay attention to customer desires and needs while instigating strong consistency of aims and strategies for product improvement in the company. Complete and consistent quality improvements measures are viewed as an outing not really a destination and, as a result, don't have any tangible beginnings or endings (Kaynak, 2003). Although the ultimate responsibility (towards the public) is the management's, it's posited that it's the duty of employees to enhance quality, no matter their position within the organization. Thought on the brand new financial aspects of economic, continuous improvement, and the requirement of leadership are a part of the Deming philosophy for quality.

Human resources and analysis

For courier companies like FedEx, information and analysis revolves around quality costs for example internal collapse expenses of scrap and rework, and exterior failure costs of warranty and liability in addition to record control charts to watch process, to recognize quality problems, to supply information for process improvement (Ahire et al., 2000). Efficient knowledge and assessment will lead to talk with providers constantly and carefully, check supplier's process/qc performance, and exchange data to ensure that fast and corrective action is going to be taken as quickly as possible as the production process isn't interrupted. Working with a provider performance gauge structure will enhance capital quality and supplier reactions, decrease growth finances, facilitate monitoring of nonconforming percentage, reliability, process capacity ratios, percent parts declined/recognized, as well as on-time delivery performance from the supplier. Supplier could be provided with regular feedback regarding their performance and assisted to enhance their process (Goetsch and Davis, 2006).

Process management practices as a whole quality management

Process management requires the group of methodological and behavior practices that target actions and activities instead of results. Deming and the notion of quality management he proposed primarily promoted the idea that improvement in process quality provides improvement within the product/service in a lower cost getting client satisfaction. Process management encompasses preventive and positive method of quality management for example creating fool-proof and stable production agendas and work distribution to lessen variation by enhancing excellence of the product within the production stage (Kaynak, 2003; Flynn et al., 1995). Efficient procedural management practices will enhance worker fulfillment, a feeling of possession, pride within their work, achievement from the variation decrease, quality improvement, and process performance optimization (Deming, 1982).

Supplier management

Buyer should choose providers based on quality instead of exclusively based on cost, and use these to enhance their quality practices. Effective supplier-buyer associations can give competitive advantages in the process improvement for parties, encourage supplier lead to enhance the buyer' product or process for example simplifying the buyer's product obtaining the most effective types of materials and parts. Also, effectual and efficient process management needs the cooperative workings and networks as well as the access of a couple of carefully selected providers, who live up to the standards of required quality and specifications from the buyer and deliver the standard material in the long-run. Effective supplier associations will improve excellence of the bought materials and parts, reduce variability from the process, optimize the machine, and lead to effective process management (Kaynak, 2003; Flynn et al., 1995).


Total quality management is really a management philosophy that service organizations like FedEx can use to enhance its overall effectiveness towards achieving first class status. Total quality management practices for attaining achieving quality performance is tactically essential for attaining an aggressive benefit to the organizations. The entire spectrum of quality management practices within an organization include aspects of leadership, procedural administration, information assessment, prioritizing customers, supplier association for quality system improvement, consistent improvement and individuals participation (Flynn et al., 1995). All these total quality management practices can result in the standard performance from the organization. Nowadays, it's essential for any business worldwide to apply this quality management system.


Ahire, S.L., Dreyfus, P., 2000. The impact of design management and process management on quality: an empirical examination. Journal of Operations Management 18, 549-575.

Bounds, G.M. (1995), Management: A Total Quality Perspective, South Western College Publishing, Cincinnati, OH.

Butler, D. (1996), "A comprehensive survey on how companies improve performance through quality efforts," David Butler Associates, Inc., CA.

Clinton, R.J., Williamson, S. And Bethke, A. (1994), "Implementing total quality management: the role of human resource management," SAM Advanced Management Journal, Vol. 59 No. 2, pp. 10-16.

Crosby, P.B. (1979), Quality is Free: The Art of Making Quality Certain, Hodder & Stoughton, New York, NY.

Dale, B.G. (1999). TQM: An overview. In B.G. Dale (Eds.), Managing quality (3rd ed., pp. 3-33). Oxford, UK: Blackwell-Business.

Deming, W.E. (1982) Quality, Productivity, and Competitive Position, MIT Center for Advanced Engineering… [END OF PREVIEW] . . . READ MORE

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