Company Manual: Training Module for a Refugee Educational Coordinator

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Training Module for a Refugee Educational Coordinator with AmeriCorps

This training module has been prepared for the position of Refugee Educational Coordinator with AmeriCorps. AmeriCorps is an organization which offers individuals the opportunity to make a difference in the lives of those around them by applying their skills and knowledge to help improve communities ( This training module is being prepared in order to assist Sudanese refugees, but can be adjusted and adapted for all refugees to this country. This module will promote and nurture the education of Sudanese refugees by tailoring courses of study based on individual need. The training module will focus on how to welcome new arrivals so that they can integrate into the social, employment and educational environments of the city of Omaha, Nebraska.

The Sudanese immigrant population is underrepresented in the state of Nebraska, but three cities (Lincoln, Omaha and Bellevue) have refugee settlement sites. Because the Sudanese are such a diverse group of people, they have many unmet needs related to skill acquisition and training (Willis and Fernald, 2004). In order for the Sudanese refugees to integrate into society and become productive citizens, they must be given a fair opportunity at education and training much the same as other refugees.

The training and development for this module will consist of English as a Second Language (ESL) courses as well as office automation classes. Students will be taught not only how to be proficient with computer software, but other skills such basic accounting, bookkeeping, internet research and other office skills to help them secure gainful employment. In addition, the refugees will be taught interviewing skills to gain employment in the private and public arena.

Job Description

The job description for the Refugee Employment Coordinator is listed below. The person applying for this position should be able to meet the basic requirements and have experience in this area. Applicants should meet at least the minimum requirements before applying.

Refugee Educational Coordinator Americorps Job Description

Host Site:

Lutheran Family Services


Omaha, NE

Position Title:

Refugee Educational Coordinator

Pay Grade:

Americorps Full Time

Reports to:



Position Purpose: To develop training and placement employment opportunities for Sudanese refugees.

Essential Position Duties: The Refugee Educational Coordinator will be responsible for development training and placement opportunities with public or private employees or training institutions. The person holding this position will also monitor the implementation of an employment and training program. This position will also be responsible for coordinating, monitoring, planning, and analyzing employment and training program utilization and effectiveness. This position will report to Americorps supervisor and have the responsibility for managing para-professionals and clerical assistants.

Typical Work Activities:

Plans, negotiates and develops subcontracts with public or private employers as well as educational institution and employment and/or training participants.

Develops realistic jobs for clients which do not present artificial barriers to employment.

Monitors sub-grantee programs to ensure compliance with applicable codes and guidelines.

Make field visits to monitor program activities of agencies employing program participants.

Coordinates employer and agency efforts to analyze affirmative action and equal employment opportunity plans.

Matches job ready program clients with available jobs.

Establishes contact and maintains relationships with public and private employers.

Completes narrative as well as tabular records and reports necessary for compliance with federal and state rules, regulations, and policies.

Collects, compiles and interprets economic and demographic date to aid in Program plan formulation, as well as information utilized in the monitoring and evaluation of employment and training programs.

Assists in the development of and final preparation of grant plans and modifications.

Knowledge, Skills and Abilities:

Working knowledge of labor and poverty economics and concepts related to poverty and unemployment.

Ability to collect, organize and interpret information relating to employment and training.

Ability to seek out and develop jobs and/or training opportunities for clients.

Excellent oral and written communication skills.

Ability to understand working relationships with clients, government and labor groups.

Physical condition commensurate with the demands of the position.

Minimum Qualifications:

A. Graduation from a regionally accredited New York State registered college or university with a bachelor's degree, or

B. (1) Satisfactory completion of a minimum of 60 semester credit hours in a regionally accredited or New York State registered two-year college and (2) years of full-time experience in job or Employment Program development and analysis, personnel counseling or placement, public or business administration, economics or labor relations, or related field, or

C. (1) Graduation from high school or possession of a high school equivalency diploma and (2) four years of full-time experience in the areas defined in (B); or

D. Six years of full-time experience in the areas defined in (B); or

E. An equivalent combination of training and experience as defined by the limits of (a) through (D).


Post high school educational training in the areas defined in (a) can be substituted for experience on a year-for-year basis. Individuals having neither a high school diploma nor a high school equivalency diploma must possess the full six years of required experience.

Training and Development

Before any of the Sudanese refugees can be taught training and development skills, their English language capacity must first be determined. Those who are extremely proficient will be able to move directly into the job training and development courses. Those who are proficient will have their English speaking and writing abilities tested and will first need to take English as a Second Language (ESL) classes. These classes are ten (10) weeks in length.

Once English proficiency has been established, the Sudanese refugees will move on to training and development as mentioned in the previous section. Once training and development courses are complete, the refugees will be taught basic interviewing skills. The training and development is designed to help the Sudanese refugees easily integrate into society while hopefully improving upon the English and job skills in order to become productive, economically independent citizens.

Given all that the refugees may face, this type of training is the beginning stages of them possibly furthering their education by going on to a junior college or even a four-year degree granting institution. Many companies now offered some form of tuition reimbursement for college courses, so the refugees can aspire to greater things and not stop at the training we are providing. They may use this training and development as a stepping stone to even bigger goals.

English as a Second Language





Prepared by:

Overview & Purpose

English will be taught to those refugees who do not speak the language or to those who do not speak the language well enough to understand the training sessions.

Education Standards Addressed

This class will satisfy the ESL standards in Nebraska.

Teacher Guide

Student Guide


To teach the English Language Learner how to communicate effectively by speaking, reading English.

Give students a simple verbal test at the beginning of class consisting of saying the English names for various pictures such as car, cat, dog, etc. This will help to determine the student's level.

Students will take the test given by the instructor and a guided, individual lesson plan will be developed based on the test results.


Depending on student's level, a minimum of 5 hours and a maximum of 20 hours per week will be spent in class. There are ten (10) classes per session.

Students who are fairly proficient in English will only need five (5) hours of instruction per week. Those who are less proficient will need more than five hours up to a maximum of 20 hours of training per week.

Students will be broken up into groups based on their English speaking ability and have group exercises as well as individual assignments.


(Students will be evaluated periodically over a period of 10 weeks)

Students will be tested weekly on material covered throughout the week as well as previous weeks. A cumulative exam will be given at the end of the training.

Weekly assignments and activities as well as weekly cumulative test to gauge learning capacity.


(Students will move from very basic tasks such as identifying pictures to pronunciation, verbs, writing and other exercises.)

Students will start with simple verbal test and move to sentence structure, verbs, pronunciation, etc. Students will also be required to communicate in English within their groups in order to learn from each other.

Use the Web, books and games in order to associate objects with their English names. Students will also communicate with group members only in English in order to gain mastery of the language


The ESL trainer must be organized so that more than one level of English learner can be taught per class.

There should be no more than 20 students total per class with possibly three or more groups per class depending on student's English ability.

By the end of the ten-week training session, all students should be able to proficiently read, write and speak in English.

Office Automation




Office Automation

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Overview & Purpose

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"Training Module for a Refugee Educational Coordinator."  November 15, 2010.  Accessed October 16, 2019.