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Training Levels and Number of Complaints Research Paper

… ¶ … Training Levels and Number of Complaints in the it Industry

Dissatisfied employees is a major detriment in any industry. When employees feel their rights are not being honored, they have the right to file formal complaints, which can cause a dip in both morale and overall productivity. This is often attributed to a lack of proper formal training in regards to appropriate work environment training, both on the employee and managerial participatory levels. This is true within the it industry as it is in most other contemporary industries.

This current study reviews the contemporary discourse regarding the level of formal training as correlated with the number of personnel complaints filed within a particular organization. The following content first examines the problem of high…. [read more]

Hospitality Identification Essay

… The key principles presented as qualities of an organizational crisis at the beginning of this article seems to stand against this idea. Principle #2 requires a crisis to have a low probability of happening. Malaysia, relative to other nations throughout the world involved in the hospitality industry, should have a higher probability of crisis due to its inherent disadvantages mentioned.

The article is, in its own words "only conceptual,"(p.43). In other words, no new real experiment or practical demonstration was performed to confirm, or deny, their argument. The article serves a worthwhile purpose for gathering and researching a very specific investigation however and its literature review is very informative.

Critique of Article #2

Esu's (2012) article discussed many of the same principles as the other…. [read more]

Hospitality Management in the Church Research Proposal

… Hospitality Management in the Church

Hospitality is a very important aspect of the church in fulfilling the church mission and as well represents a large portion of the hospitality market each year. The purpose of this study is to examine hospitality as related to the church and the level of hospitality that the church demonstrates in its activities focused towards evangelism. The methodology of this study is of a qualitative nature, which has been conducted through an extensive review of literature in this area of study. The importance of this study is the information that will be added to the already existing knowledge base in this area of study. This study concludes that hospitality is at the core of the activities that were deemed by…. [read more]

Training and Development Term Paper

… Nelson (2005) explains in the book, Education and training in solution-focused brief therapy, that as Staff members recognize their personal problem behavior evidenced in their personal and professions lives, most of them will struggle to ascertain ways to change it. In both group and individual training realms, SFT serves as a highly effective practice that works to transition from focusing on "problem" behavior to "solution" behavior in only a few sessions.

Combined Group and Individual Training

When an organization chooses to implement combined group and individual training programs; combining group training sessions with individual educational exercises, the trainees experience the advantages of both individual and group training. (Hayes & Ninemeier, 2008). In the book, Doing something different, Nelson (2010) asserts that the solution-focused approach complements…. [read more]

Hospitality Management. Aspects of External Essay

… According to Goulding & Shankar (2004), "Dance or rave, a phenomenon usually associated with youth culture. It (research) suggests that there is a hidden consumer who falls into the 30-40 age group. It (research) suggests that youth-related activities are migrating up the age scale and draws on the results of a phenomenological study to support this. The findings suggest that the experience is closely related to cognitive age and the dimensions of "felt" age, "look" age, "do" age, and "interest" age." (Goulding, Shankar, 2004)

According to Losekoot (2001), "Modern customer service training is often predicated on the concept of (employee and customer) "scripts," which are routines, including verbal routines, designed to be delivered at a particular "moments of truth," Thus, a member of waiting staff…. [read more]

Role of Human Resource Management in the Hotel Industry Essay

… Training and Retaining Quality Employees for the Hospitality Industry

There are very few duties and responsibilities that a human relations manager is accountable for that are more critical to the success of his or her venue than selecting high quality people for employment. How to accomplish that delicate, pivotal task is the point of this research paper. The purpose of this research is to critically evaluate the way in which human relations departments (and managers) in the hospitality business go about the process of hiring and retaining competent, creative talent. What are their selected strategies? What innovations and creative tactics are employed? Which strategy works the best and how do human relations managers craft systems that reduce the level of talent turnover in the hospitality…. [read more]

Career Opportunities Within the Hospitality Industry Research Proposal

… Career Opportunities Within the Hospitality Industry:

The hospitality industry is one of the fastest developing and growing sectors of the current economic status. As an industry that is growing very fast in the recent years, it accounts for a multi-billion dollar sector. The main reason attributed to the huge growth of the hospitality industry is because it's exciting, never boring, and provides unlimited opportunities. Moreover, the industry is quite diverse and offers enough opportunities for people to work in several areas of their interests within the industry.

Current State of the Hospitality Industry:

The current hospitality industry is exceptionally healthy and feasible because of the various opportunities it provides to many people in each of its established segments. These opportunities are available in lodging management,…. [read more]

Hospitality Industry Be Environmentally Friendly? Essay

… E-waste shall also be disposed responsibly by all sectors of the industry. Accommodation and F&B sectors of the industry must also adopt measures for water waste management ("Current environmental issues").

2. The hotel industry can also observe sustainable measures by reducing the use of energy. The simplest practice that a hotel can employ to go green is to just request the guest to turn off the lights or bulbs whenever they leave the room (Alexander, 2002). The use of energy sufficient lights is also a good way to go greener. It is a good practice to turn off the appliances when they are not in use to increase energy efficiency. Using solar or wind power can also be helpful in preserving environmental sustainability ("Current environmental…. [read more]

Hospitality Industry Training the Hospitality Industry Requires Term Paper

… Hospitality Industry Training

The hospitality industry requires a steady stream of employees and often faces a situation of high turnover. What is really desired is a well-trained workforce that will stay with a job for a period of time, for longer term employment also means familiarity with the given facility and its environs and with the clientele, producing benefits for all.

Rettig (1998) reports from Indianapolis and suggests that a good economy contributes to a rise in consumers willing and able to spend money on a night on the town or on a weekend excursion, but at the same time, a strong economy also means a shortage of minimum-wage workers to serve these consumers. This shortage extends to a wide variety of facilities -- for…. [read more]

Hospitality and Travel Marketing Term Paper


In recent years, the comprehensive atmosphere of tourism has undergone extensive changes worldwide in comparison to tourism during decades of the past. The traditional face of tourism has been exposed to numerous acts of terrorism, and even more recently, historical natural disasters. Although these recent tragedies have significantly altered tourism, the tourism and hospitality sector nevertheless remain as one of the largest components of the global economy. Even in recent years, the growth rate of tourism supersedes that of most other goods and services. As a result of this rapid growth, the profile of tourists has changed as consumers apparently have become more experienced, more demanding, and more likely to treat tourism purchases in very much the same way…. [read more]

Brazil Hospitality and the 2014 Thesis

… Accor intends to build 85 new hotels in Brazil in the period up to 2015 (Embassy of Denmark, 2010). This will increase the number of hotel rooms it has by 5000. This will be achieved through expansion of their 20 Formule 1 and Ibis hotels. The hotel chain is also remodeling 31 of its 65 Mecure hotels and 8 of its 51 Ibis hotels. These will cater for economy class tourists. Atlantica currently operates 72 hotels in Brazil (Embassy of Denmark, 2010). It is planning to build 28 more hotels. Sol Melia is a Spanish hotel chain that currently owns 24 hotels in Brazil; nine are in Sao Paolo, three in Brasilia, and two in Reis. They have not announced their expansion plans. Grand Hyatt…. [read more]

Customer Expectations in the Hospitality Industry Thesis

… Customer Expectations in the Hospitality Industry

Customers' expectations are the future of any organization, and this is particularly relevant to the hospitality industry. To the extent an organization creates expectations and accurately fulfills them is to the extent they gain customer loyalty and market share.

The intent of this paper is to evaluate how expectations are created, and second, explain the dominant approaches used for measuring customer expectations. An analysis of how customer expectations are managed in the hospitably industry is next discussed with an assessment of how customer satisfaction measurement approaches are specifically applied to the hospitality industry.

How Expectations Are Formed

The development of expectations is formed from the interaction of social exchange and voluntary performance behaviors, with both sets of factors contributing…. [read more]

Emotional Labor in the Hospitality Term Paper

… Especially for the hospitality industry workers must hone their skills in the areas of acceptance and actualization of cultural diversity and interaction, quality service standards, knowledge transfer, technical advancements, and communication.

At no time can either management or employee stand alone in the promulgation of optimal guest service. By management not looking at emotional labor skills of employees there will always exist a substandard guest service environment. At the same time management must continually ensure that employees have a positive feeling about working for the organization through recognition of their emotional labor skills. With identification and involvement on both parts employees will be less likely to churn their employment positions and relate much more positively to customers while improving the quality of guest services.

References…. [read more]

Strategic Alliances in Hospitality Sector Research Proposal

… Strategic Alliances in the Hospitality Sector

The proposed study will be guided by the following research question: "How can strategic alliances provide a competitive advantage, improved performance and profitability for companies competing in the hospitality sector today?" To this end, the theoretical perspective that will be used to answer this guiding research question and structure the problem situation involved is discussed further below.

Theoretical Perspective for Shedding Light on the Topic and Structuring the Problem Situation.

In an increasingly globalized marketplace, companies competing in industries of all types have sought strategic alliances that will provide them with a competitive advantage. For example, according to Wohlstetter, Smith and Malloy (2005), "Strategic alliances have emerged during the past several decades as a popular problem solving tool. Based…. [read more]

Motivation Systems for Hospitality Organizations Essay

… Base rewards on job performance (Employee Motivation: Theory and Practice 2010).

The rewards that relate to job performance typically include pay and benefits. According to Chonko and Roberts, "Of all the many properties that characterize work in formal organizations, pay is one of the most important. Pay has been found to influence significant organizational behavior variables, including turnover" (1996:154). As noted above, though, a number of other motivational factors can be used depending on the wants and needs of the employees that are involved. For example, according to Neff (2002), truly effective employee motivation and satisfaction programs require organizations to use more than just pay and benefits because different people view personal success in the workplace in vastly different ways. In this regard, Neff emphasizes…. [read more]

Martin Luther King/The Hospitality Industry Diversity Thesis

… Martin Luther King/The Hospitality Industry

Diversity in the Hospitality Industry:

Applying the Philosophy of Diversity-Blindness Offered by Martin Luther King

Martin Luther King is not remembered as a great hospitality manager, but instead as a Civil Rights leader, but his leadership style can be applied to the hospitality industry when it comes to facing the challenges that diversity brings to the industry. While globalization allows the hospitality industry to increase throughout the world, it also creates an industry made up of employees and customers of all different types. Hotels, restaurants, and other establishments in the industry of hospitality now have employees and clients with different backgrounds, of different religious affiliations, and ethnic identities. While this is a positive change, allowing different perspectives to come to…. [read more]

Establish and Conduct Business Relationships Hospitality Management Term Paper

… ¶ … Business Relationships (Hospitality Management)

Business Relationships in Hospitality Management

Within the hospitality sector of business there is an abundance of contributing factors that influence and dictate success. Hospitality is one of the most competitive fields in the entire market. There exists a degree of management and servicing operation that requires rigorous demand and exceptional consistency. In order to continually keep up with the ever-changing market, hospitality businesses must always be innovating and developing ways of attracting new and returning customers. Diversification must always be in process to keep up with competition and overall interests.

The quality and grade of a hospitality sector business can be determined by the level of professionalism operating it. Most hospitality businesses consist of multi-level ownership, management and staff…. [read more]

Accreditation / Certification Schemes in Hospitality Industry Essay

… The owner of this firm states that the main driving force behind receiving this accreditation was the value that they add to a firm's reputation (Chapman, 2008).

ISO certification is by far the most universally recognized certificate of good performance. The one which is most popular in the hospitality industry is ISO 14001 which is related to good sustainability efforts. This accreditation is so important that currently 20 million people in 140 countries are working in 130,000 organizations which are ISO 14001 certified.

"The ISO 14001 is developed by the International Organization for Standardization, the world's leading developer of International Standards. ISO, a nongovernmental organization and network of national standards institutes of 157 countries, one member per country, from all regions of the world. Its…. [read more]

Employment Relations in the Hospitality and Tourism Term Paper

… Employment Relations in the Hospitality and Tourism Industries

Rosemary E. Lucas 2003.- Employment Relations in the Hospitality and Tourism Industries. New York. Routledge.

As the world becomes more "flat" with globalization, the role of the Human Resources manager will be changing significantly, as well. This is especially true in the field of hospitality which, by its nature, is internationally based. This book, Employment Relations in the Hospitality and Tourism Industries, reviews the concepts and roles required for employment relations from an international perspective across Europe and into the Asia Pacific for the field of hospitality.

Lucas' main message is that hospitality employment; regulations; social, legal and political factors; cultural aspects; and trade unions vary considerably upon country, which she calls 'vulnerable' employment' (5), and thus…. [read more]

Leadership Hospitality Management Term Paper

… Leadership (Hospitality Management)

This report will discuss the effective leadership style and motivational factor in hospitality management, particularly managing Red Sea Restaurant given their established culture and work environment.

Currently, Red Sea Restaurant is in need of Restaurant Manager who will contribute his or her expertise in attaining consistent, if not, exceeding, quality service performance. Qualifications for the position are ascertaining proper execution of operational duties, delegating tasks, boosting staff's moral and ensuring all are in accordance to standards, among others.. Applicants which passed the screening process are Grace Hannaford and Ronan Atkins

Selecting candidates that would fit the qualifications is a very critical step. This could lead to either success or failure of the team which could have a good or adverse effect in…. [read more]

Plan for Monroenico Hospitality Research Proposal

… Project Description:

Motel 6 requires a vendor to provide cutting-edge structure and support for its internal reservation system, front desk interface and online booking platform. To that end, a multi-staged approach to consolidating the company's reservation system is recommended, with the objective being to increase the number of "requests for connections" from online customers which can be accepted at any given time. This improvement is considered to be a critical aspect of Monroenico's proposed overhaul, because travelers, agents and corporate accounts should all be able to enjoy a convenient booking experience using the company's website. The newly installed Monroenico hospitality interface would therefore be designed to support security applications to effectively protect the system from external intrusion, increase the reliability and resiliency of the firewall…. [read more]

Human Resource Challenges Within the Airline Industry Term Paper

… ¶ … worldwide airline industry faced continual and accelerated changes from the middle of the twentieth-century until present day. These changes were precipitated from economic, political, and environmental conditions and events. The ever-changing nature of the airline industry has presented several challenges for divisions of human resource management within the industry. These challenges necessitate creative solutions on the part of human resource managers to ensure effective operations.

The present discussion will cover five of the challenges faced by human resource management in the airline industry. These challenges are ensuring cost effectiveness, recruiting qualified employees, retaining employees, employee satisfaction, and union relations. Each of these challenges will be investigated in relation to certain issues within the airline industry.

Maintaining cost effective operations in order to minimize…. [read more]

Small Business Plan Essay

… The business is well-established within the local community and thus it can expect to receive a substantial amount of word of mouth promotion from its current consumer base. The net present value (NPV) of the project was calculated over a six-year period at a rate of 7%. The NPV is a little over nine thousand and the offers the business an internal rate of return (IRR) of about thirty-three percent. The payback period is between three and four years.








Cash flows





-- 4000







Risk Analysis

The UK represents an advanced economy that is heavily dependent on external sources for the importation of goods and services to maintain it…. [read more]

Shaw Industries Term Paper

… Shaw Industries

The existence of Shaw Industries, the largest broadloom tufted carpet producer in the world, is due to the visionary and innovative ideas of its founder, Julius Clarence Shaw. The company was founded in 1946 in Dalton, Georgia. However based in a relatively small town, Shaw has had the capability of expanding his business through the constant improvements he brought to the products. The company has significantly contributed to the urban development of Dalton and also to the development of the carpet industry. "The men who built Shaw drew upon Dalton's skilled workers, complementary enterprises, and local support networks. But the company's growth also reflected the maturation of the tufted carpet industry."

The years that passed since 1946 represent the company's transition from a…. [read more]

Starwood Hotel Chain Expand Their Research Paper

… Kaye and Taylor (1997) studied the expatriates have been used in Beijing's partnership hotels and found evidences of culture shock included in this, followed with a powerful inverse relationship between adjustment issues and inter-cultural sensitivity. Intercultural conflicts which are present in the bicultural teams in Russia-U.S. joint ventures were studied by Weldon and Jehn (1996), whereas, the management process for the development of British-Sino partnership was also evaluated by Rimington (1996). All the previously discussed findings were verified by Selmer (1998) (Selmer, 2004). Similar conditions should be expected to surface for western expatriate for Starwood when expanding to the Kazan region.

Other 2 dimensions of socio-cultural adjustment would be the general adjustment and interaction adjustment. With the duration of time, considerable research has been conducted…. [read more]

Workplace Learning and Manager's Performance Term Paper

… A manager must be careful and wise enough to keep the services perfect while generating profit. Expenses need to be handled in the way that profit margin is maintained. Liberality and good will in hospitality industry does not mean to compromise on profit while maintaining standard and providing comfort. Portion sizes must be related to cost. This will allow the management to recover the cost and generate profit ( Lucas, Employment Relations in the Hospitality and Tourism Industries, 2003).

On the whole, these tasks clarifies that managers must possess the potential to communicate effectively to employees and guests, perform the operations wisely, and accomplish operating goals within a budget (Raguz & Vrdoljak, 2007).

Workplace Learning and Managers' Performance in the Hospitality Industry in Light of…. [read more]

Five Year Development Plan Term Paper

… Five-Year Development Plan:

A career development is an important part of the performance review process since it documents an individual's strengths and development areas with regards to career goals. As a result, the creation of this plan helps a person to establish means and strategies to maximize his/her opportunities for meaningful work in the future. The career goals should incorporate the required development to achieve the current role and necessary path to move into future roles. This is primarily because an individual's career covers his/her work experiences that are critical in defining current and future work roles ("Career Development Plan," 2007). The creation of career development goals is based on an emphasis on the current role since any development requires current performance targets and competencies…. [read more]

Employee Retention Term Paper

… Employee Retention

The hospitality industry has seemingly exponential growth potential as the economies of many nations begin to merge, creating an environment of heavy travel and increased dependence on an increasingly global economy. Additionally, the increasingly global economy will likely continue to influence leisure exposure to different cultures and places, therefore stressing the importance of industry answers to growth. Through this emphasis on the global nature of business, as well as many other factors the hospitality industry stands to gain members as both customers and employees in just as exponential a fashion as the growth of the industry itself. (Daniels, 1985) Sustainable growth is then the primary factor in need of address in the industry and growth brings with it a whole set of special…. [read more]

Guest Service Presents for Human Essay

… ¶ … guest service presents for Human Resources.

HR and guest services: The challenges of HR at hospitality organizations

Although HR is an important component of all modern organizations, this is particularly true of guest services in the hospitality industry. In sports venues, hotels, or any other type of customer-focused organization, an organization is truly only as good as the services it can offer its patrons. Employees are the face of the organization, and without the correct types of standard operating procedures, even the most luxurious entities will falter. However, one of the great challenges of hospitality HR is that there is often extremely high turnover within the industry at its lowest levels, as employees regard employment merely as temporary or do not take their…. [read more]

Use of ICT Book Report

… ¶ … Communication Technology in the Hospitality Industry

Computers, global telecommunications and the Internet have all fundamentally changed the manner in which companies of all types and sizes operate and market their businesses today. In fact, information and communication technology (ICT) have been responsible for fueling the globalization of the marketplace and these same forces have contributed to the resurrection of the travel and tourism industry following the major downturn the industry experienced following the terrorist attacks of September 11, 2001. Today, the tourism industry is the largest industry in the world and the hospitality sector that is supports has enjoyed the results of this upsurge. Some hospitality organizations, though, have benefited from their ICT initiatives in more significant ways than others, but it is…. [read more]

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