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Hotel Food and Beverage Cost Control Term Paper

… Hotel Food and Beverage Cost Control

An Examination of Effective Hotel Food and Beverage Cost Control Methods Today

Effective cost control techniques are absolutely essential in today's hotel industry. It is also critical to use the best tools that are available to help hotel managers implement these techniques; however, because every hotel setting is unique, it is vital to understand what approach is best suited to which situation. To this end, this paper provides an examination of basic hotel management food and beverage cost control techniques, including organization, profit planning, sales and break even analysis, menu pricing, food purchasing, storeroom control, food production, beverage and bar control laws and food service. A summary of the research will be provided in the conclusion.

Review and Discussion…. [read more]


Emergency Management Program Research Paper

… The identification of the regulations that provide minimum requirements for the disaster management program will also include collecting information regarding hazards and risk assessment. The third step in this process is to evaluate ways to prevent hazards and lessen risks as well as to carry out a business impact analysis.

In relation to the implementation of the emergency/disaster management program, there are several things to consider as part of the preparedness plan. Some of the most important elements to be included in the implementation stage of the program include emergency response, employee assistance, incident management, crisis communications, resource management, business continuity, and training. In order to ensure the effectiveness of the emergency management program, the implementation process will also include testing and evaluation to examine…. [read more]


Operations Management Ok, I Looked Essay

… The way that the organization organizes these different process will determine how effective the organization will be.

6. Heterogeneity refers to things being different from one another. With a service organization, what this means is that every customer and every transaction is a little bit different. This view is opposite to something like a manufacturing organization, where the company might produce standardized products. For example, a seamstress in Bangladesh might sew the same type of socks all day every day -- this is standardized output and therefore it is relatively easy for the organization to develop standardized production procedures. In many companies, robots do the work because there is such a high level of standardization.

In a service organization, however, there are differences with each…. [read more]


Managing Organizations/Hotel Management Essay

… For long-term benefit, they feel that the variables should be changed to become more congruent as a system." (Leadersphere, 2009)

"The Six Sigma Management Process Project used a DMAIC (Define-Measure-Analyze-Improve-Control) approach to improve the efficiency and effectiveness of a company's management of its Six Sigma effort. By looking at the "lives" of numerous Six Sigma projects from a process perspective, the project team was able to identify "defects" in the process, isolate root causes for these defects, and improve the process to eliminate them. This presentation includes real data on the causes of Six Sigma project failures (cancelled and late projects) from a company with a two-year-old deployment. Attendees from companies with existing Six Sigma systems will discover some opportunities to improve their process; those…. [read more]


Facilities Management the Aim of the Present Essay

… Facilities Management

The aim of the present study is to develop management understanding of many of the materials and technical aspects of hotel development, construction, renovation, remodeling, modernization and reconstruction. To facilitate hospitality professional's liaison with construction industry professionals.

Management of a hotel involves a great deal of multi-tasking on the part of management because inclusive in hotel management are the following areas of service:

Concierge;

Fitness;

Food and beverage;

Front desk management;

Grounds and maintenance;

Guest relations;

Guest services;

HR training;

Housekeeping;

in-room amenities;

Laundry; and 12) Transportation, as well as other areas depending upon the specific establishment that is being managed.

The work entitled: "Facilities Management" states that the typical facility management process for existing hotel and motel buildings consists of eight phases…. [read more]


American Hotel Lodging Association Management Essay

… He handles the events according to customers' specifications and ensures proper preparations as per the requirements (David & Jack, 2009).

The Assistant manager position involves taking the responsibilities of various managers especially when managers are absent, or there is delegation of the duties. The manager takes responsibilities such as administration, accounting or general maintenance. He is an all-rounded and flexible manager who does most of the activities in the organization when the concerned manager is not available. He also manages arising issues and emergencies. In big hotels and lodgings, convention services managers perform responsibilities such as coordinating the activities of the various departments. This helps ensure all activities are in accordance with the mission and policy of the organization. Convention service managers organize meetings and…. [read more]


Management Development Process Has Been Adopted Term Paper

… ¶ … management development process has been adopted in the public and private sectors for the enhancement and development of the new managers and professionals. The enhancement program was adopted and implemented in the Internal Revenue Service which is a public sector agency. The agency has implemented 'the principles of Total Quality Management', in this regard, 'the Richmond District enhanced the program that was conducted in other offices by using the Myers-Briggs Type Indicator and the Adjective Check List'. The process adopted by the Internal Revenue Service was fabricated to 'identify those interested in managerial positions', not every staff has the potential to be the manager, therefore the experience factor was given dilute consideration against the motivation and leadership qualities of the interested professionals'. The…. [read more]


Human Resources Management in Hotel Research Paper

… 225). Further, knowledge management refers to a range of strategies and practices used in an organization to "identify, create, represent, distribute, and enable adoption of insights and experiences within an organization" (Addicott, Ferlie & McGivern, 2006, p.88). It has been said that the acquisition and creation of knowledge takes place on an individual level, a group level, and an organizational level. Organizations consistently strive to improve their bottom line and because of this, customers and stakeholders are vital in providing information for service innovation within an organization. The same is true for the hotel hospitality industry. In order to provide solutions to organizational problems, as well as to provide insight on new or innovative products and services, benchmarking is needed with respect to knowledge management,…. [read more]


Hotel and Motel Management and Operations Term Paper

… Hotel and Motel Management and Operations: Current Trends and Technology

Introduction to the Hospitality Industry

For hotel and motel management and operations to be comprehensively understood, they must be considered within the context of the hospitality industry as a whole. Within this framework the management and operations of hotel and motel's is best understood and analyzed (Gray & Liguori, 1993). The hotel industry has existed since the dawn of time. At one time or another all men traveled, and in the course of travel needed to find adequate lodging of some sort. Traditionally this lodging came in the form of a room or bed in the home of a stranger. The travel and tourism industry in fact emerged from the need of man to travel…. [read more]


Hotel Use of IMC Starwood Case Study

… Content Creation:

Starwood Hotels and Resorts Worldwide, Inc. believes that contents (texts, images, color schemes, music, etc.) in advertisements and promotional campaigns are highly important in order to present a perfect picture in front of its customers and primary stakeholders. Therefore, the contents in its advertisements and promotional campaigns vary according to their specific target audience. For example, Starwood Hotels has been targeting younger generation for its Aloft Hotels brand since its inception. Therefore, the advertisements for this brand are highly integrated with sharp colors, jingles, and music. The company also ran a 50 day music campaign in which new artists were given an opportunity to play in Aloft Hotels around the Globe.

On Facebook, twitter, and other major social media networking sites, the company…. [read more]


Food and Beverage Management Articles Term Paper

… And the same "training video" was played each year. And in that video, a front desk hotel employee is seen blabbing on the phone - carrying on an obvious personal call ("Hey, whacha' doin' tonight?" he asks a friend on the phone) - for at least a minute, while weary travelers stand with luggage at the front desk, waiting for service. And each year the "trainer" stopped the video and asked, "What's wrong here?" And each year, someone raised a hand and pointed out the total lack of customer service displayed in the video.

But, the negative bottom line wasn't just in the incompetent front desk employee. It lay squarely on the shoulders of management. How could such an ill-trained person ever be put in…. [read more]


Hotel Industry Essay

… If there is conflict between the Head Office and the work unit manager. Each front person will have specific responsibilities. In the general sense, each will be charged with the task of setting and implementing policy within their department, in accordance with the hotel's mission, vision and policies.

The Controller is head of accounting, and is responsible for all financial and managerial accounting functions, as well as finance. The Controller's group will also work with the Sales department and the other units to create the budgets, perform internal auditing and the development of internal controls and will also be responsible for settling accounts. The Sales Manager is responsible for developing sales forecasts, managing the sales team and developing marketing strategy. The Facilities Manager is in…. [read more]


Hotel Strategy Essay

… This is the marketing that will be focused on out of state domestic visitors, who will be encouraged to book luxurious weekends away, taking advantage of the flight options from a number of different Australian cities.

These strategies will hopefully build the brand's reputation and help it differentiate itself from its major competitors in the area. These competitors, as noted, reduced the pricing power that the Watermark has. Only building a strong brand that consumers associate with high quality will encourage consumers to spend more on the Watermark.

The target market for the strategy goes beyond geography, however. The service will be targeted at couples aged 40 and older, who have the means to afford the spa services and even the flight that accompanies it.…. [read more]


Operation Service Management Data Analysis Chapter

… Operation Service

There are several primary concerns in this case that require Maria's attention, and the end goal of developing a more effective policy and system for reserving or renting the palapas to hotel guests (or simply letting guests wander up and occupy palapas without any hotel involvement) is only one of them. A definite problem in balancing revenue maximization with customer satisfaction is apparent, but there are other problems that are only semi-related as well as even deeper organizational issues that exacerbate the palapas problems. First, there is a lack of true operational understanding and planning when it comes to any of the palapa reservation/rental techniques, without any staffing changes to accommodate the repeated changes in policy -- no real training, apparently, and certainly…. [read more]


Business Management Operations -- Penang Essay

… Business Management Operations Case Study -- Penang Mutiara

Management, Change Implementation, Competition, and Strategic Planning

The Penang Mutiara Hotel's management style is perfectly conducive (simultaneously) to competing for business. Because the organization provides a service need and relies heavily on repeat business and reputation among potential customers based on meeting customer needs, its primary route to success is through customer satisfaction. The operations management approach that focuses on satisfying demanding guests who expect first-class accommodations and attention, the hotel is already positioned to compete for customers in the niche upon which its business relies.

The Penang Mutiara Hotel's management operations strategy would incorporate change systematically by first making sure that there is a specific plan for implementation within the current operations approach. Therefore, to whatever…. [read more]


Performance Measurement for Project Management Essay

… The concept of Poka-Yoke has been integrated into the redesign of MGM Grand Hotel and Casino's luxury tour bus line in a number of ways, including the inclusion of cup holders that do not allow for standard-sized bottles or cans of beer, and a seating arrangement that prevents people from infringing on other rider's personal space. Knowing that tour bus occupants on a vacation in Las Vegas are likely to ride for only short amounts of time between the MGM Grand and their chosen destination, requiring drivers to make a number of stops in a short period of time, project managers have strived to achieve optimal functionality by equipping the renovated tour buses with wider doors that allow for two occupants to disembark simultaneously. Finally,…. [read more]


Evaluating and Explaining Organizational Accountability in Emergency Management of Typhoon Morakot a Citizens Perspective Literature Review

… ¶ … Organizational Accountability in Emergency Management of Typhoon Morakot: A Citizens' Perspective -- Literature Review Chapter

Typhoon Morakot

The contemporaneous society is unfortunate enough to be witnessing numerous natural calamities. The debate over the causes of these calamities is ongoing, with some arguing the very force of nature and its changing shapes, whilst others blaming the changes on the devastating actions of man, which pollute and change the natural environment. In other words, there is the belief according to which more natural calamities occur as a result of global warming. This view is shared by the environment specialists at the United Nations, who include the Morakot Typhoon on the list of the most significant climate anomalies from 2007 through 2009. They refer to the…. [read more]


Facilities Management Overview and Role Research Paper

… Facilities Management

Overview and Role in the Hospitality Industry

Facilities management has a multitude of definitions, ranging from the tactical and short-term to the strategic, with the latter having a multitude of frameworks used for organizing the many components of this strategic area. One of the best definitions defines a framework for bringing together strategic and tactical responsibilities for the optimal use of organizational resources (Parry, Collins, 1993). In hospitality industries, the optimization of resources needs to take into account customer satisfaction and the overall customer experience. Many hospitality companies have chosen the Service Quality (SERVQUAL) metric as a means to benchmark their performance against customer expectations often with successful results in revamping their operations based on insights gained (Nick, 1993). For facilities management in…. [read more]


Managing Hospitality Issues Research Paper

… Managing Hospitality Issues:

As the largest service industry across the globe, the hospitality industry has a huge number of competitors or hospitality establishments. The success of these establishments is influenced by various factors such as brand identity, pricing, and marketing. In the past few years, the hospitality industry has been characterized by increased complexities, intense rivalry, numerous cases of failures, and constant changes (Reichel, 2006, p.329). . Therefore, it has become increasingly important for manages of hospitality establishments to develop appropriate business strategies and deal with issues that emerge from time to time. Some of the major considerations to make when developing a suitable business strategy include pricing, staffing, and advertising.

In the first phase of simulation on Michael's lemonade business, I suggested Michael should…. [read more]


Boot Camp for Service Operations, Uday Karmarkar Term Paper

… ¶ … Boot Camp for Service Operations, Uday Karmarkar explains how changes in technology are often a catalyst for change as well as part of the solution to adapt for survival in service firms (Karmarkar, 2004).

The author describes realignment, redesign and restructuring as a series of continuous measures that promote the organization's ability to meet the pressures of constantly evolving dynamics.

Realignment becomes necessary because technology alters the relationship between sources, services, channels and customers. To cope, companies need to take actions such as overhauling their products, cost structures and competitive platforms. Karmarkar provides an example of the legal publishing divisions of Thomson, a company that had once provided paper-based legal information. As this material became available online, Thomson faced the danger of its…. [read more]


Hotel Management Hotels Have Entered the Initial Thesis

… Hotel Management

hotels have entered the initial stages of one of the deepest and longest recessions in the history of the domestic lodging industry." (PKF predicts sharp drop in 2009 hotel revenue, 2008). The demand for lodging accommodations in the United States is forecast to decline by 2.5% fewer occupied rooms in 2009, followibg a 1% decline in demand for year-end 2008 (PKF predicts sharp drop in 2009 hotel revenue, 2008). News is not good for both leisure and business travellers. According to Deloitte's 2008 travel survey, 38% of respondents said they expect to spend less on vacation/leisure travel over the next 12 months, nearly twice the 21% who expect to spend more (2009 industry outlook: Tourism, hospitality & leisure, 2009). With regards to business…. [read more]


Management of Marketing Department in Ritz Carlton in Hong Kong Case Study

… Ritz Carlton Hong Kong is a part of the Ritz Carlton hotel. The Ritz Carlton hotel is a five star hotel established in 1983. The company starts from one hotel to 76 hotels scattered worldwide in 25 countries. As part of the global expansion, Ritz Carlton hotel is making further expansion in Europe, Asia, Africa, Middle East, and South America. Since the formation of Ritz Carlton, the company has won several awards in more than two decades in luxury hospitality. The Ritz-Carlton Hotel Company is operated under the division of Marriott International.

Ritz Carlton Hong Kong was established in 2009. The hotel dominates the city of Hong Kong with 490 metres high. The Ritz-Carlton Hong Kong makes a significant magnificent contribution to the city of…. [read more]


Operations Management Our Supply Chain Essay

… " This begins at the design stage. Our engineers spend months living out of their hotel rooms in order to be close to the suppliers and manufacturers helping to tweak the industrial processes that translate the prototypes into mass produced devices. Our designers also work with the suppliers to create new tooling equipment. Our decision to focus on a few product lines and to do little in the way of customization also gives us some competitive advantage. Every part of our business is aligned to our unified strategy.

Some of the internal processes that are unique to our company is: worker mentality, the corporate culture, and the launch events. Our company thrives on a culture that: "spend exorbitantly wherever necessary and reap the benefits from…. [read more]


Behavior Exhibited by Mangers Research Proposal

… ¶ … Management behavior

The management

Re: Managerial behavior

A manager's behavior can affect the productivity of his or her workers.

A manager needs to have a positive attitude about the duties of the company, even during difficult times such as the ones we currently face at InterClean. If the manager has a dismissive or cynical attitude about the organization's mission and goals, employees will be less productive and enthusiastic. If the manager does not seem to care and is lax in his or her duties, then employees will feel silly if they act as if they believe in the company and will be more likely use the company and their position merely to further their own ends. Managers must put the company first and…. [read more]


Managing Your Money Olly Lloyd and Leona Case Study

… Managing Your Money

Olly Lloyd and Leona Lloyd-Cardle are a young couple, with enough means to provide a more than decent living for themselves and their children. Still, the couple encounters some financial challenges, and these are due to two distinctive issues. On the one hand, Olly is rather unfamiliar with issues of financial management, and is quite a stranger to taxes and other financial matters. On the other hand, the second problem is constituted by the spending patterns of his wife -- Leona -- who is running credit on top of credit.

In this setting of the financial issues encountered by the young family, the role of the financial consultant is that of providing advice on four distinctive issues, perceived as most important for…. [read more]


Managing Employee Benefits Term Paper

… Managing Employee Benefits

One of the clearest issues in this scenario is the lack of trust being shown to Connie by her superiors. Call centers typically have a high turnover rate (Hillmer, Hillmer & McRoberts, 2004), and the fact that Connie has not only worked for the company for a number of years, but also voluntarily took a night shift position, presumably to the company's benefit, should place her in the good graces of those above her. The opposite seems to be the case: despite Connie's longevity with the call center, her night shift supervisor appeared to have no confidence in her ability to do her job, thus his constant nagging about her breaks, as well as his scheduling of the breaks to ensure than…. [read more]


Hotel Motel Management Operations Term Paper

… Hotel, Motel Management Operations

Hotel or motel management is a personnel intensive operation and provides a lot of assistance to individuals residing in areas where there are attractions for people to come, or pass through, but normally the areas do not have any reason for visitors to reside for long periods. The requirements of these visitors are served by hotels.

There is a great potential for hotel and motel operations in many parts of the country. This is also one of the fastest growing industries in the country with many hotels, motels and restaurants remaining open 24 hours a day, all through the week with the purpose of meeting the demands of the visitors there. This is also one of the largest employers in the…. [read more]


Hotel Lodging Operations Term Paper

… Hotel Lodging Operations:

Analysis of the Host Country Resort Industry:

I will assume the general manager's position in Kenya's hotel tourism industry. Kenya is an East African country which is mainly a tourist destination for tourists all over the world. In fact, tourism is the third largest foreign exchange earner in Kenya ("Investing in Kenya" par, 1). This industry is always on the upward growth trend as a result of diversification of tourist generating markets, liberalization initiatives and the Government's dedication to provide a suitable environment for tourism. Political stability and successful tourism promotion by the Kenyan government has led to the creation of many opportunities for investment. These investment opportunities in film production, recreation and entertainment facilities are available in cultural tourism, conference tourism,…. [read more]


Audit Feedback From the Rocks Hotel Case Study

… Audit of the Rocks Hotel

The Rocks Hotel has significant potential to be a world-class resort, yet must overcome significant process and system-related challenges from a Human Resource Management (HRM) standpoint first. The intent if this audit is to provide prescriptive guidance in the areas of staffing, training and development, employment issues and the alignment of the HRM functions at the resort to the Pacific Coast Hotels (PCH) strategic plan. PCH recently acquired the Rocks Hotel Resort, so this audit will be used as a framework for us with the subsequent acquisition in Thailand.

The Rocks Hotel Resort is in chaos from an HRM standpoint. There are no training programs, employment certification for hotel staff ranging from lifeguards to those in food service and catering,…. [read more]


Facilities Maintenance Hotel Essay

… Equipment Purchase Criteria

Determining the cost of equipment is a complex endeavor that must factor in a variety of variables including initial purchase price, installation expense, ongoing maintenance, and technical support subscriptions. In addition, there are specific purchase criteria that the Hotel Montreux planning team must apply. These criteria include the following: (1) Durability and useful life of the equipment; (2) reparability; (3) accessibility; (4) efficiency; (5) green technology; (6)

Chosen Equipment and Systems

The architectural and interior design teams have integrated a number of systems in the facility that are designed to reduce long-term operating costs. Governing the use of electricity in the hotel, particularly that used to produce hot water, is a major focus of the operations team. To that end, the following…. [read more]

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