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Outrigger Hotels and Resorts Critical Success Factors Case Study

… ¶ … Outrigger Hotels and Resorts Critical Success Factors (CSF)

The CSFs for Outrigger hotels include insight and intelligence into how to attain greater loyalty from their customers, more effective use of their it systems across the eleven time zones the company operates in, more efficient use of their legacy ERP system (JD Edwards) and Stellex transactional databases to drop the costs of operation, more efficiency of supply chain operations through the use of it. Compounding all of these factors is the need for greater integration of these enterprise system investments to business strategies. The culture of Outrigger Hotels sees it as a cost and potential roadblock, not a series of solutions for enabling higher levels of performance. The adoption of the Open Travel Alliance…. [read more]

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