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Social and Cultural Perspective in Hospitality Management Article

… Social & Cultural Perspective in Hospitality Management

Hospitality management has two different explanations in relation to the scope of the subject. It is either a field of study or work. As a field of work, it involves the management of hotels, travel agencies, restaurants and other related industries within the hospitality sector. At the level of study, hospitality management involves the study of hospitality sectors in terms of structures, management, and organization. The industry is complex in nature hence it is crucial to have a deeper meaning of the hospitality. This would enhance provision of services to the entire society and the hospitality industry. Hospitality requires much flexibility from the formal management perspective in order to act appropriately in anticipation and meeting the recurring or…. [read more]


What Are the Major Trends in Multicultural Management Both Older and Recent? Term Paper

… Multi-Cultural Management

What are the major trends in multicultural management, both older and recent?

Over the last several years, multicultural management has been increasingly to the forefront. This is because globalization and technology are bringing the world closer together. While at the same time, having a workforce from different backgrounds can help an organization effectively reach out to cliental. (Kelly, 2009) to fully understand what is taking place, there will be a focus on: analyzing the field, examining research on the topic and future directions. Together, these different elements will highlight current and future trends in multicultural management. (Kelly, 2009)

Analysis of the Field

To fully understand what is happening requires looking at the field and how this is influencing hiring, evaluation and promotion strategies.…. [read more]


Management in Spite of the Modifications Essay

… ¶ … Management

In spite of the modifications within the micro and macro environments, the number one goal of economic agents remains that of registering profits. Still, they now do this by placing a significantly greater emphasis on the needs of the various stakeholder categories. Companies for instance strive to increase their revenues by satisfying the needs of customers or by generating value to the entire public, or to the community in which they operate.

Incremental emphasis has also been placed on the creation of a pleasant and dynamic working environment, in which the staff members can develop both professionally as well as socially. The aim is that of satisfying and stimulating the employees to become more loyal and committed to the organization, and as…. [read more]


Public Sector Management Essay

… Public Sector Management

The term 'public service' needs to be defined in such a manner that the need that created the public service and the implication of it to the economy has to be explained. We must therefore consider the definition of a public service. Public services are always oriented to the welfare of the community and are aimed at providing key services that must be available to all on an equitable basis. In other words public services and utilities are welfare oriented rather than profit oriented. The orientation to welfare and service with minimum or no returns thus puts huge burden on the exchequer. Thus today there is high increase in the support of reform in public services. We have to however understand that…. [read more]


Human Dimension of Future Business Management Literature Review

… Human Resource Management (HRM) is a field that has been evolving gradually over time in terms of its responsibilities, structure and functions within an organization. As time progresses, these factors will continue to evolve, making the HR departments of the future look considerably different than those of the past. This literature review examines how the lessons of the past and present will shape the human resource management strategies of the future. It examines the changing perceptions, practices and responsibilities of HRM, as well as describing the personal strategies of the author for managing HR policies and practices through effective leadership and strategic planning.

The Changing Perceptions of HR Management Theory

Recruiting and Retaining Quality Employees

Managing Human Resources Through Effective Leadership

Managing Change

Goal Alignment…. [read more]


Business Culture and Expansion Trends Research Paper

… From the North comes Kathak, which is understood for its utilization of even more than hundered ankle bells. Odissi is among the earliest dances which likewise come from holy places with the 'devadaisis.' Odissi as well has 2 various designs within it, Abhinaya (stylized) and the Nritta (non-representational). Manipuri dance is called after the North-Eastern area of Manipur from where it stemmed. Like numerous other Indian types, this type of dance is distinguished by slow-moving motions and essential hand motions. Each sort of dance represents its area, history and culture. It is remarkable the number of old designs of dance have actually been kept active throughout India (Doh, J., and Luthans, 2009).

Dress

There are various types of typical dresses in India which vary based…. [read more]


Social Media Marketing in Serbian Tourism Industry Thesis

… To help the industry achieve this aim, strategic marketing plays a substantial role. While there are various components of this strategy, the one that stands out in the Digital Era is the use of social media. How do travelers to Serbia use social media to plan their trips? How do organizations in the tourism industry use social media to appeal to consumers? Understanding the way in which these two groups view the phenomenon of social media usage can help to enable a deeper understanding of how social media can be used as a component in Serbian tourism's market strategy as well as the marketing strategy of tourist and hospitality organizations around the world.



To date, some organizations within the tourism industry are…. [read more]


What the Literature Says Regarding the Management of Volunteers Literature Review

… Trust Creation and the Management of Volunteers in Non-Profit Organizations

Rogers, Jiang, Rogers and Intindola (2015) suggest in their qualitative study of hospital volunteers that the volunteer plays a crucial role in the development of patient satisfaction. Their research shows that volunteers (by the very act of volunteering) cultivate within the environment a more pastoral and caring attitude, which pleases patients and helps them to heal in ways that ordinary employees cannot effect. The volunteer has the ability to represent a kind of community care. In short, the study indicates that volunteers are essential in trust creation (at least in the hospital setting) among patients and workers, and for that reason should be managed with a special view towards their innate abilities as volunteers (Rogers,…. [read more]


Gastronomy Food and Drink Tourism in Hospitality Industries Essay

… ¶ … tourism of a country is an important contributor to the national economy in addition to triggering the process of continuous evolution and modernity. A lot of time, effort and resources have been dedicated to the cause of predicting the future of the tourism industry. In this context, researchers have managed to find a strong link between the hospitality business and the tourism industry. Culture, heritage and local culinary expertise are all constituents of the backbone of the hospitality business i.e. hotels and restaurants. Hospitality management business however has also been widely criticized due to its focus on gastronomy, food and drink; the three elements crucial to the success of the hospitality business.

Both the gastronomy studies and hospitality have been working towards becoming…. [read more]


Customer Expectations in the Hospitality Industry Thesis

… Customer Expectations in the Hospitality Industry

Customers' expectations are the future of any organization, and this is particularly relevant to the hospitality industry. To the extent an organization creates expectations and accurately fulfills them is to the extent they gain customer loyalty and market share.

The intent of this paper is to evaluate how expectations are created, and second, explain the dominant approaches used for measuring customer expectations. An analysis of how customer expectations are managed in the hospitably industry is next discussed with an assessment of how customer satisfaction measurement approaches are specifically applied to the hospitality industry.

How Expectations Are Formed

The development of expectations is formed from the interaction of social exchange and voluntary performance behaviors, with both sets of factors contributing…. [read more]


Strategic Alliances in Hospitality Sector Research Proposal

… Strategic Alliances in the Hospitality Sector

The proposed study will be guided by the following research question: "How can strategic alliances provide a competitive advantage, improved performance and profitability for companies competing in the hospitality sector today?" To this end, the theoretical perspective that will be used to answer this guiding research question and structure the problem situation involved is discussed further below.

Theoretical Perspective for Shedding Light on the Topic and Structuring the Problem Situation.

In an increasingly globalized marketplace, companies competing in industries of all types have sought strategic alliances that will provide them with a competitive advantage. For example, according to Wohlstetter, Smith and Malloy (2005), "Strategic alliances have emerged during the past several decades as a popular problem solving tool. Based…. [read more]


Strategic Tourism Management Plan Term Paper

… ¶ … Strategic Tourism Management Plan

Today, travel and tourism is one of the largest industries in the world, and its importance to the survival of some communities has become clearly evident in recent years. According to Harrill and Potts, international tourism remains a consistently productive industry despite periodic downturns in the global economy. During the period between 1950 and 1999, the number of international tourist arrivals worldwide increased from.025 billion to.664 billion and is projected to reach 1.56 billion by 2020; in 1999, gross receipts from international tourism exceeded $1 billion in 59 countries and territories around the world (Harrill & Potts, 2003). With all of this money up for grabs, it is not surprising that strategic tourism management has emerged as an important…. [read more]


Tourism in Thailand Economic, Social Book Report

… The young people get attracted to the way the foreigners dress and try to adapt them. Also, cross cultural marriages are becoming more common among locals as well.

Strict regulations should be posed upon the tourists who visit the country. They should be notified on appropriate land usage, the dos and don'ts of visiting Thailand. Nowadays, for the sustainability of tourism, Thailand is using "Rural Tourism" as target. Rural tourism could be explained with the help "Rural Development," which is a process that gives a rise in the capacity of rural people to control the environment, resulting from more extensive use of the benefits which ensure such control. Sustainable development is the way to raise living standards, to allow people to reach their human potential,…. [read more]


International Management the Cultural Tourism Essay

… Advertisement and information may change, however, the ways that these tourists react (McKercher, 2002).

Message interpretation

The effectiveness of an advertisement policy is measured by the quotient of involvement aroused in a tourist that the policy induces. Message processing model in Richard Vaughn (1986) helps in understanding how a message can coincide with state of mind through the virtue of cultural orientation and expectation (Kantanen et al., 2006).

Commercial communication and information broadcast has been elaborately discussed by Vaughn forming a distinction and correlation between affective and cognitive nature of communication. According to him, there are four main marketing strategies: habitual, satisfaction, affective and informative. The theory proposes that marketing strategies require designing of variables differently in a high involvement product and a low involvement…. [read more]


From Thai Consumers Perspectives What Criteria Influence Consumers Purchasing Behavior Towards Green Product Dissertation

… ¶ … consumers' perspectives, what criteria influence consumers' purchasing behaviour towards green product?

This dissertation could not be accomplished without Professor Sarah hypes, research method lecturer who is my supervisor at Coventry University. I would like to express my gratitude to my supervisor for her recommendation and her advices. She encouraged and guided me throughout this dissertation.

Special thanks to all lecturers who taught me in MA Marketing Management course and fulfilled me the knowledge.

In addition, thank you very much to all questionnaire respondents that spend their precious time and information to be a part of my survey and become this dissertation. Thanks you all of my dear friends who always support me and thanks all of Coventry University's Thai society (ThaiCov) that made…. [read more]


Relationship between Social Media and Marketing Research Proposal

… The findings showed that while Pinterest is limited in terms of what it enables the tourism industry to do in terms of connecting with consumers, the potential for photo sharing social media sites to be used by marketers was viewed as great and seen by participants as a positive area for focus.

Methodology

A phenomenological approach will be used because this type of research allows the research to conduct in-depth analysis of an experience from a person's point of view. In doing so, data is obtained that can be coded and analyzed to identify themes and categories that can then help stakeholders to see how and why social media is an asset in marketing.

Purposeful sampling is used to obtain participants for this study, which…. [read more]


Childcare and Productivity Term Paper

… Business

Using Gelso (2006), Harlow (2009), Stam, (2007, 2010), Wacker (1999), and five additional peer-reviewed articles from your specialization, discuss scholarly views on the nature and types of theory. Compare and contrast at least three views of what constitutes a theory, including the view you will use in Part 3 of this question. Be sure to distinguish theory from related concepts, such as hypothesis, paradigm, model and concept.

Using Ellis & Levy (2008), Harlow, E. (2009), and five additional peer-reviewed articles, review the scholarly literature on the relationship between theory and research and the ways research (quantitative and qualitative) can contribute to the theory. Discuss at least three ways research can contribute to theory.

Pick a theory (in one of the views of what constitutes…. [read more]


Cultural-Heritage Tourism in Western Australia Essay

… " As noted above, there have also been tin-sluicing operations at Greenbushes since 1888, but the production levels have historically been on a very limited scale (Crowley, 1960).

Therefore, identifying new cultural-heritage tourism opportunities for this community represents a timely and valuable enterprise. In this regard, Lew (2011, p. 554) emphasises that, "Without tourist attractions there would be no tourism. Without tourism there would be no tourist attractions. Although a tautology, such an argument still points to the fundamental importance of tourist attractions and the attractiveness of places to tourism." The research to date has resulted in some mixed views about what constitutes the fundamental concept of "tourist attraction" including terms such as "exploitable resources," "marketable products," "images," place "attributes," and "features" (Lew 2011). Despite…. [read more]


indepth analysis of Quick Green Food s Marketing Strategy Marketing Plan

… The restaurant will collaborate with local farmers to achieve this. The organization will work closely with farmers to ensure adherence to sustainable agricultural practices.

e) Climate

Generally, business operations are affected by political, legal, economic, social, cultural, and technological factors (Wilson & Gilligan, 2005). From a political and legal perspective, the company will be subject to laws relating to aspects such as taxation, minimum wage, and animal welfare. In addition, shift in public health policies tend to be intrusive, which presents both an opportunity and a threat. For instance, increased regulatory supervision of fast food ingredients and disclosure requirements for genetically modified organisms (GMOs) may provide an opportunity for Quick Green Foods to advance given its commitment to green foods. On the other hand, local…. [read more]


Motivation Systems for Hospitality Organizations Essay

… Base rewards on job performance (Employee Motivation: Theory and Practice 2010).

The rewards that relate to job performance typically include pay and benefits. According to Chonko and Roberts, "Of all the many properties that characterize work in formal organizations, pay is one of the most important. Pay has been found to influence significant organizational behavior variables, including turnover" (1996:154). As noted above, though, a number of other motivational factors can be used depending on the wants and needs of the employees that are involved. For example, according to Neff (2002), truly effective employee motivation and satisfaction programs require organizations to use more than just pay and benefits because different people view personal success in the workplace in vastly different ways. In this regard, Neff emphasizes…. [read more]


Australia Multiculturalism the Hospitality Essay

… Hotel general managers wear many hats, so they must be multitaskers. They oversee guest relations, the front desk, housekeeping, maintenance, finances and staff development. A GM may segue from an employee evaluation to checking on food and beverage arrangements for a meeting in the hotel's conference center. He must be able to organize and keep track of projects, schedules and people. Organizational talents are especially important in larger hotels, which have more complex operations.

Reading, writing and speaking clearly are part of the job. To understand safety rules, maintenance instructions, procedural manuals and industry trade journals, GMs need effective reading and comprehension skills. Hotel managers also write company reports, business letters and problem-solving summaries, so they need to have good grammar, diction and style know-how.…. [read more]


Employment Relations in the Hospitality and Tourism Term Paper

… Employment Relations in the Hospitality and Tourism Industries

Rosemary E. Lucas 2003.- Employment Relations in the Hospitality and Tourism Industries. New York. Routledge.

As the world becomes more "flat" with globalization, the role of the Human Resources manager will be changing significantly, as well. This is especially true in the field of hospitality which, by its nature, is internationally based. This book, Employment Relations in the Hospitality and Tourism Industries, reviews the concepts and roles required for employment relations from an international perspective across Europe and into the Asia Pacific for the field of hospitality.

Lucas' main message is that hospitality employment; regulations; social, legal and political factors; cultural aspects; and trade unions vary considerably upon country, which she calls 'vulnerable' employment' (5), and thus…. [read more]


Appraise How Restaurant Management Software Can Improve the Efficiency of Sales Processes of SMES Restaurants Dissertation

… ¶ … restaurant industry is a highly competitive market today. Moreover, many entrepreneurs are facing significant constraints in the management of their restaurants with regards to loss of data, non-standardized products, uncontrollable employee behaviors, unverifiable accounting, complexity of each function in the restaurant and so forth. Despite these constraints, the restaurant industry continues to attract a constant stream of aspiring entrepreneurs based on the relative ease of entry in the industry and the small amount of investment compared with other business sectors. To be sure that they can operates their businesses successfully, these individuals need to have a thorough understanding of restaurant management and operations, and particularly the sales processes that are regarded as one the important issues that contribute to customer satisfaction. To improve…. [read more]


Culture in This Briefing New Essay

… They try to have as few rules as possible to govern themselves. The people in these cultures usually tend to be much more pragmatic and are also more tolerant of change (ibid 173-177).

The definition of individualism and collectivism refers to the social frameworks in with which individuals prioritize their individual or group needs. In individualistic societies, the individuals are expected to look after themselves. In collectivist societies, individuals are expected to look out for one another. Organisations protect their employee's interests. However, in individualist societies stress is put upon individual rights and personal achievements. People are expected to stand up for themselves and their immediate family members and to choose their own personal affiliations. In contrast, individuals in collectivist societies act predominantly as the…. [read more]


Work-Related Attitudes: Prejudice, Job Satisfaction Research Proposal

… Richmond, Lewis (2000), Work as a Spiritual Practice: A Practical Buddhist Approach to Inner Growth and Satisfaction on the Job, Broadway (The journal has various insights regarding job satisfaction and how organizations can implement job satisfaction programs)

12. Robbins, Stephen P. (2004) Organizational Behavior - Concepts, Controversies, Applications. 4th Ed. Prentice Hall (This journal has helped us in our research because of the basic concepts of organizational behavior are broadly defined)

13. Scott, W. Richard (2007). Organizations and Organizing: Rational, Natural, and Open Systems Perspectives. Pearson Prentice Hall (This journal gives a deep analysis of how organizational commitment can be developed)

14. Weick, Karl E (1979). The Social Psychology of Organizing 2nd Ed. McGraw Hill (The study shows the various aspects of Psychology that are…. [read more]


Relationship Between Customer Satisfaction and Loyalty in 4 Star Hotels in Geneva Term Paper

… ¶ … Customer Satisfaction and Loyalty in 4-Star Hotels in Geneva

recognized problem for the hospitality industry is to find a way to keep their loyal customers and earn new once. A lot of hotels create questionnaires to find out if their customers are satisfied during their stay. If the questionnaire score shows a result which is better than good, they will think that the customers are loyal to them and will always return back. Since all hotels are competing for customers, the industry needs to be aware of the competitors, since customers will shop around and stay at the hotel that gives them the best value. It is important to remember that service is something we cannot touch which means intangible. When giving service…. [read more]


Different Preferences in Learning Between American and French Learners in a Multinational Corporate Setting Dissertation

… ¶ … Preferences in Learning between American and French Learners in a Multinational Corporate Setting

The way training is delivered in a corporate environment has a tremendous effect on results. This study investigates the role of culture in the learning styles of adult French and American students enrolled in online training programs at an international university. Using Kolb's learning style inventory, the learning style preferences of respondents in both cultural groups will be classified as divergers, convergers, accommodators, and assimilators, reflecting their general tendencies toward learning environments as conceptualized by Kolb (1985). The assumption is that Americans prefer to learn from action-oriented methods and are more comfortable learning from activities that are not job related, such as role plays and games, than do their French…. [read more]


Pro-Poor Tourism: Association With Development Term Paper

… It is noted that pro-poor tourism net benefits to poor communities extend beyond economic benefits, as they cut across environmental, social, and cultural benefits (Spenceley, Habyalimana, Tusabe, & Mariza, 2010). This is because pro-poor tourism in any community or nation facilitates rapid diversification of tourism products (Torres & Janet, 2004). Communities are driven to find tourist interests, an in return tourists demand economic, and cultural, social, and environmental goods from the community (Akyeampong, 2011). Therefore, pro-poor tourism is a flexible and alternative form of creating sustainability, responsibility, and ecological emphasis over the environment, socio-cultural, and economic elements of a community (Torres & Janet, 2004). This is because tourism calls for more sustainable management of natural resources and the environment as well as stimulating the development…. [read more]


Role of Conferences Term Paper

… Jordan, although carrying social stigmas from political leanings in past days, is a site of natural beauty, promises of unique experience, and exposure to a kind people. In conjunction with my desire to prepare a high quality doctoral dissertation, I consider it an honor to propose well-thought-out solutions to the economic gap for Jordanians and add my voice to the culturally-sensitive people intent on making the world a better place for everyone inhabiting it.

References

Adams PD and Parmenter BR, 'An Applied General Equilibrium Analysis of the Economic Effects of Tourism in a Quite Small, Quite Open Economy', Applied Economics, 27, 1995, pages 985-994.

Armstrong, H and Taylor, J, 'Regional Economics and Policy' Harvester Wheatsheaf, New York, 1993.

Auditor-General, 'Sydney Olympics 2000: Performance Audit Report:…. [read more]

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